IS
Itumeleng S
Active since Nov 2018
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
*****ulent job search platform
This company is a ****. I paid a subscription fee only to be told a week later that there is no space to on-board me. I then chose the option for a refund (which they confirmed had been successfully processed) and was to expect my refund within 7-14 days. It has now been 16 days and they are ignoring my emails.
0 replies
7 months ago
Delivery incompetence by DSL Telecoms
I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order. I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place. Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress. On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow. This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable. To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered. I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process. DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures. The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean.
4 replies
16 months ago
Unacceptable Customer Service and Unresolved Issues with TyReme Bank
I'm writing to express my extreme frustration with Time Bank's customer service and the lack of assistance I've received over the past month. My initial issue was with a missing payment, which was allocated to the incorrect InvestTech account. I also had a recurrent billing issue that I wanted to query and cancel. Despite numerous attempts to contact Time Bank, I've been met with incompetence and a lack of urgency. I was instructed to call the ***** department via Twitter DM, but when I did, they told me they couldn't assist me and that I needed to speak with a customer service representative. However, I've been unable to get in touch with anyone who can help me. I've been billed repeatedly despite my requests to cancel, and I'm still waiting for a resolution. I'm now seeking assistance to close my account permanently. I expect a prompt response and resolution to this matter. Questions: - Why has it taken over a month to address my issues? - Why was I given incorrect instructions and sent in circles? - Will I be charged further despite my requests to cancel? I hope Hello Peter can help me get the attention and resolution I deserve from Tyme Bank.
3 replies
75 months ago
Nedbank horrible customer care
I have been waiting to be contacted by Nedbank since Friday evening regarding upgrading my account in order for me to make international payments. I was told on Friday that they would be in touch by Monday... It is now Wednesday evening and this is a serious inconvenience
0 replies
92 months ago
Second encounter with the disregardful service. I experienced a similar incident at the same hospital last year
To top it all off, they were well aware that no pharmacy was open at 21h05 (when they prescribed me pain****ers and discharged me) instead of giving me medication to make my state more bearable I was ushered out. I am DISGUSTED!
0 replies
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1 Star
5 (100%)