DT
DSL Telecom
Verified Business
DT
AI Review Summary
Based on recent customer reviews, DSL Telecom presents a polarised customer experience. While some customers praise individual sales agents for professional, prompt and pleasant service during onboarding, a recurring theme is dissatisfaction once contracts are signed. Customers consistently mention billing irregularities, unauthorised or disputed debit orders, delayed SIM activation and slow delivery of routers and SIM cards. Several reviewers describe being passed between consultants, ignored after sign-up, and struggling to cancel contracts. Slow internet speeds versus advertised packages and unresponsive support channels also feature prominently in negative feedback.
Performance(last 12 months):
TrustIndex
3.4
Ranking
#68
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 04:17
DSL contract cancellation
You’re the worst company to work it. I wrote to you numerous times since 2024 to cancel the contract you told me it’s cancelled now you took the money that doesn’t even belong to me. I told you that I’m a student that contract was made under my name. Why you told me you cancelled contract when you did not. Mind you the WiFi doesn’t even work, you overcharge the price !!!! .
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 04:17
DSL contract cancellation
You’re the worst company to work it. I wrote to you numerous times since 2024 to cancel the contract you told me it’s cancelled now you took the money that doesn’t even belong to me. I told you that I’m a student that contract was made under my name. Why you told me you cancelled contract when you did not. Mind you the WiFi doesn’t even work, you overcharge the price !!!! .
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:08
Unauthorised Debit Order
I Had a Month to Month LTE Sim With DSL on the Telkom Network and have told the DSL Team Numerous times that im cancelling this sim since i mooved over to another Wifi provider and have not used the Telkom Sim every since , I even logged calls with DSL Team and Telkom on their webside for cancellation but yesterday i was billed from Telkom for service that i have not even use for more then 10 Months now
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:08
Unauthorised Debit Order
I Had a Month to Month LTE Sim With DSL on the Telkom Network and have told the DSL Team Numerous times that im cancelling this sim since i mooved over to another Wifi provider and have not used the Telkom Sim every since , I even logged calls with DSL Team and Telkom on their webside for cancellation but yesterday i was billed from Telkom for service that i have not even use for more then 10 Months now
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 17:23
Remove your debit mandate on. My bank. Account
I wanted to do a telkom data with Dsl Telecom, when I. Received a contract I realized that is a contract. I wanted month to month plan not contract. I did not sign their contract but their debit mandate is still active in my bank account. The lady who was helping me promised to take it out but she didn't do as she promised.. Please remove your debit mandate on my bank since I didn't take your plan. The lady who. Wast assisting me me is Tessa Human
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 17:23
Remove your debit mandate on. My bank. Account
I wanted to do a telkom data with Dsl Telecom, when I. Received a contract I realized that is a contract. I wanted month to month plan not contract. I did not sign their contract but their debit mandate is still active in my bank account. The lady who was helping me promised to take it out but she didn't do as she promised.. Please remove your debit mandate on my bank since I didn't take your plan. The lady who. Wast assisting me me is Tessa Human
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 11:07
Superstar service
I would like to shine the spotlight on Nicole Otto from the LTE team she contacted me shortly after I put in a request she was professional, she was pleasant she answered all my questions in a manner which I appreciate well Done Nicole Dsl should have more people like you on board you are a true leader
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 11:07
Superstar service
I would like to shine the spotlight on Nicole Otto from the LTE team she contacted me shortly after I put in a request she was professional, she was pleasant she answered all my questions in a manner which I appreciate well Done Nicole Dsl should have more people like you on board you are a true leader
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 10:14
Billing Discrepancies, Service Delays and Slow Newtork Provided
I wish to formally raise my dissatisfaction with the level of service and billing irregularities experienced following the renewal of my contract. I must state upfront that I strongly wish the level of customer service received from sales agents prior to signing contracts could be transferred to the service desk agents. Unfortunately, my experience has been that service desk agents are quick to close unresolved calls, possibly to meet performance targets, at the expense of effective customer support. I renewed my contract without clarity on the exact renewal date, as the entire month of November 2025 was spent attempting to resolve service-related issues. From 05 November 2025 to 20 November 2025, my SIM card was not activated, as confirmed in your email communication stating: “Please note that your SIM is not yet activated. We kindly request that you do not attempt to RICA the SIM yourself, as Telkom will handle the RICA process directly.” Subsequently, on 24 November 2025, I was informed that: “Due to a system error, your billing arrangement was cancelled on the Telkom system. This has since been rectified and the order has been completed.” While the account was later rectified, billing issues persist. In December 2025, I was billed R478.00, which I accepted under the assumption that it represented a pro-rata amount for November together with the agreed monthly instalment of R369.00 for December 2025. However, on 31 January 2026, my account was unexpectedly debited R738.00, which includes charges for November 2025, as reflected on the invoice. I therefore seek clarity on the following: 1. Why was I charged for November 2025 when the SIM card was not activated and the service was unusable? 2. Why was I charged more than the agreed monthly instalment of R369.00 in December if November is now being billed separately? Why am I expected to pay for a period marked by delayed activation and extremely slow service performance? Given the above, I hereby request: 1. A full billing reconciliation and reversal of incorrect charges 2. Written confirmation of my actual contract renewal date 3. Guidance on cancelling this contract, including a breakdown of any applicable penalties The efficiency demonstrated in deducting funds from my account has unfortunately not been matched by the quality of customer service received. I look forward to your urgent response.
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 10:14
Billing Discrepancies, Service Delays and Slow Newtork Provided
I wish to formally raise my dissatisfaction with the level of service and billing irregularities experienced following the renewal of my contract. I must state upfront that I strongly wish the level of customer service received from sales agents prior to signing contracts could be transferred to the service desk agents. Unfortunately, my experience has been that service desk agents are quick to close unresolved calls, possibly to meet performance targets, at the expense of effective customer support. I renewed my contract without clarity on the exact renewal date, as the entire month of November 2025 was spent attempting to resolve service-related issues. From 05 November 2025 to 20 November 2025, my SIM card was not activated, as confirmed in your email communication stating: “Please note that your SIM is not yet activated. We kindly request that you do not attempt to RICA the SIM yourself, as Telkom will handle the RICA process directly.” Subsequently, on 24 November 2025, I was informed that: “Due to a system error, your billing arrangement was cancelled on the Telkom system. This has since been rectified and the order has been completed.” While the account was later rectified, billing issues persist. In December 2025, I was billed R478.00, which I accepted under the assumption that it represented a pro-rata amount for November together with the agreed monthly instalment of R369.00 for December 2025. However, on 31 January 2026, my account was unexpectedly debited R738.00, which includes charges for November 2025, as reflected on the invoice. I therefore seek clarity on the following: 1. Why was I charged for November 2025 when the SIM card was not activated and the service was unusable? 2. Why was I charged more than the agreed monthly instalment of R369.00 in December if November is now being billed separately? Why am I expected to pay for a period marked by delayed activation and extremely slow service performance? Given the above, I hereby request: 1. A full billing reconciliation and reversal of incorrect charges 2. Written confirmation of my actual contract renewal date 3. Guidance on cancelling this contract, including a breakdown of any applicable penalties The efficiency demonstrated in deducting funds from my account has unfortunately not been matched by the quality of customer service received. I look forward to your urgent response.
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 08:21
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected. I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 08:21
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected. I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
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Anonymous
1 reviews | Active since Jan 2020
22 Nov 2025, 07:30
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number 0301305270086
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Anonymous
1 reviews | Active since Jan 2020
22 Nov 2025, 07:30
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number 0301305270086
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 14:21
Delivery incompetence by DSL Telecoms
I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order. I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place. Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress. On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow. This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable. To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered. I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process. DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures. The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean.
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 14:21
Delivery incompetence by DSL Telecoms
I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order. I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place. Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress. On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow. This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable. To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered. I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process. DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures. The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean.
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