JJ
Johan Janse van Rensburg
Active since Mar 2009
20
Reviews
0
Industries
Reviews
20 reviews53 months ago
Why should I trust you?
We recently renovated our house and ended up replacing the entire alarm system and cabling. On the 10th of November 2021 your technician came to install the transmitter linking our alarm with you guys. He was unable to complete the installation because after connecting the transmitter the keypad displayed funny characters and wouldn’t respond at all. He suspected that the keypad was the problem. I told him that I didn’t agree, because if it was the keypad, I should have been able to arm the alarm with the remote. The alarm did not respond at all. He insisted and told me that he was quickly going to pick up another keypad to test his theory. I waited the rest of the day for him, but he didn’t return. I took the next day off from work and even cancelled a meeting, so that I could be at home in case he comes back to finish the installation. He did not show. So, on the 12th I phoned you guys and asked what was going on. The lady told me that she would phone the technician and have him phone me back. That didn’t happen. So on the 17th I phoned you guys again. I explained the situation to the lady again and told her that I was unhappy with the service I was getting. She told me that she would phone the technician and then she would phone me back herself. I told her that you guys haven’t kept any of your promises, so why should I believe that she would call me back. She insisted and promised. Guess what. She didn’t phone back. I phoned her back the next day. This time she actually gave me the technician’s number. I phoned him. Hê explained that he was struggling ti find a keypad and that he would phone me as soon as he managed to find one. Since then I got my alarm installer to come check the system. Turns out that the alarm’s motherboad (not the keypad) was blown. They replaced it and my alarm is working again. But today is the 28th of January 2022, and I still haven’t heard back from anyone at Interactive. The transmitter installation is still not complete and it doesn’t look like anyone is attending to it. Now, I would like to know two things. When are you planning on finishing the installation and more importantly… How do I know that when something does go wrong, that you guys are going to show up then. You have literally broken every promise you have made to me. Why should I trust you to help me when I push the panic button? In fact… I am still trying ti figure out how you will gain access to the premises, but let’s leave that discussion for another day.
0 replies
59 months ago
NoServe
I ordered a new fibre line from my ISP on the 18th of June. A few days later two of your guys showed up to install the line, but the address on their work order was my neighbour's address, They then refused to install the line and left. (after promising, they would be back that same week.) I am in IT, working from home at the moment, so I REALLY need that line. Mobile data is costing me a fortune at the moment. I have not heard from you guys since. It's been 28 days! I have logged multiple tickets with my ISP and they have assured me that they are in contact with you guys. But still nothing is happening. And of course there isn't a number where I can phone you directly. I have even tried installing your app, but without a line or B number, I can't do anything. I also find it typical that someone with such bad service would add a notice in the app saying don't call us, speak to your ISP. So you simply take no responsibility. At my previous address (Same ISP, but different infrastructure provider) I ordered a fibre line, and within 36 hours I was online. So far you have had 672 hours and still nothing. Also, I understand that once the line is installed, I will have to wait another week or so before it will actually work. So let's add on another 5 days. That bring it to 792 hours and still no service. This is ABSOLUTELY pathetic. The only reason you are still in business is because we can't choose which infrastructure provider we deal with. We simply have to accept that you have this area. But like other countries the day will come when people won't accept this anymore, and you will be forced to compete with other companies in the same area. I can't wait.
0 replies
64 months ago
Terrible service
About a year and a half ago we bought two Chanson Miracle Max Royale water ionizers (These are +-R 44 000 per unit). A while back the one machine started acting up. Sometimes when you touched the screen, it would turn on, but then started cycling between the home screen and settings. Nothing you did would stop it from doing that. The only way to stop it was to unplug the power for a few seconds and then plug it back in. Then it would work normally again. So I contacted the seller. They left a message with their supplier to contact us so that we could service the device. You never phoned us. So I spoke to the seller again and insisted on contacting the supplier (You - Designer Water in Centurion) myself. I phoned several times over a two week period, before someone actually answered the phone. I explained the situation and was told to bring the device in. I arrive at the front door, with several people sitting and chatting. Eventually someone decides to get and and help me. The very first thing they say to me is "SANITIZE" (and then walks away). That seems a little rude, but ok. I sanitize, take my temperature and sign your little sheet. I explain the problem, which seems too complicated to understand, so they call the technician. I explain the problem to him. He doesn't seem to know where to start, so I suggest that he flash the firmware and maybe check for newer versions of the software and hand the device over. This was in December 2020. I was told you would update me before you closed for the year. That didn't happen. So I phoned you in January, at which point that person didn't know the status of the job, but they would get the technician to call me. That didn't happen either. A week later I decide to come to your shop. I get there, sanitize, take my temperature and sign your little sheet. People are sitting and chatting as usual. Several look in my direction and then look away and carry on chatting. Eventually one person get up to help me. He doesn't know the status of the job and calls the manager. He doesn't know anything either and calls the technician. I ask the technician about the status of the job. He then explains to me how he was trying to fix a problem I did not have. He clearly doesn't know what he needs to be doing, so I describe the problem to him again. I ask him what he has done in all this time. He reset the factory defaults. I could have done that (in 2 minutes), yet it took him weeks. Visible upset, I ask him to look into the actual problem and update me asap. This was 26 January. He promises to update me by 28 January. Today is 18 February. More than three weeks later and still no update. Is this the kind of service you get after spending R 88 000? Your service is absolutely terrible! The worst I have seen in a very long time. So now... please explain to me what I need to do to get this situation resolved?
0 replies
64 months ago
Online shopping done wrong
I recently tried Woolworths online shopping. I searched for a product and found it. Trying to add it to my cart, the site asked me for the area I live in. Once I filled in my area, the product was no longer available. If I clear my cache and search again, the product is in fact available. I'm not sure you guys understand how online shopping works. The reason I am buying online is because I don't want to go to my local branch or because my local branch doesn't have what I am looking for, So I place an order online, and I don't care which region / branch you get it from. You charge a delivery fee and send it to my address. But... it gets worse... Not being able to order the item I wanted, I ordered some other items anyway. When I received the delivery, none of the items I really wanted was available / delivered. Only 1 item was delivered and it happens to be the 1 item I cared the least about. Do you not check stock levels before you take people's money? And let me guess... It will probably take 6 months before you refund me for the items not delivered. In 2021, with all of the technology we have available, you guys need to do better.
0 replies
67 months ago
STOP spamming me!
A while back MTN absolutely spammed my phone with competition and marketing rubbish. (Which I never asked for) With quite a bit of effort I managed to stop the spam. Then, probably a year ago, the spam started up again. I have been to the MTN store twice now. I have dialed probably every USSD code that have ever existed. I am running not one, but two MTN apps on my phone because they support different features that needs disabling... And still, you guys are spamming me. Isn't there a law against this? First of all, I never opted in. Secondly opting out is impossible. Not even the MTN staff knows how to stop the spam. On my second visit, one person suggested that I opt out of PRS Communications with the old app. The problem there being... Doesn't matter how many times I switch it off... It stays off for an hour or so, then switches itself on again. Can someone please tell me how to opt out of ALL of your marketing rubbish PERMANENTLY. I can not begin to tell you how sick and tired I am of this nonsense. We are bombarded with spam day in and day out, and there is very little we can do about it, but when your own cell company joins in... Unacceptable!
0 replies
89 months ago
Pathetic service from everyone that carries the Side Step name
I recently saw a pair of shoes on Side Step's website (which does not allow for online sales). I went to the Clearwater branch and asked if they could get it for me in a size 9. First problem... The music was so loud, that the sales person and I could not hear each other. The dancing staff were obviously enjoying themselves though. The sales person phoned some other branch, and was told that they would go check stock, but that person never came back and obviously didn't put the phone back down, which meant subsequent calls didn't go through at all. The clearwater branch took my number and phoned back the next day, saying that they are still looking into it. Not hearing anything from them again, I went back to Clearwater a few days later and was told that the other branch had lots of stock, but the problem was that Clearwater would have to exchange some of their own stock to get it from the other branch. I asked which branch so that I could get it from them directly. At this stage they starting making phone calls again. Then I was told that the other branch does have stock, but not in my size. Realizing that I wasn't going to achieve anything, I decided to contact Side Step online. No reply!!! (Just like they won't reply to this report) I then phoned Side Step Menlyn. I told the sales person what shoe and colour I was looking for, at which point he replied that they did not have stock. I asked if he could get stock. He informed me that they had just received new stock and didn't have those shoes. I then asked if he could get it from another branch. Now he wasn't sounding very excited. I tried giving him the SKU, but he had great difficulty understanding what I was spelling. So I spelled it for him phonetically. "Oscar November Sierra 1 4 Delta Golf". His reply... "Huh?" I tried explaining what phonetics were but this was a futile exercise, so I just kept on spelling the same SKU over and over again (ONS14DG). Finally he asked me whether the SKU was 14DG. I then started the whole process over again. Finally, he told me that he understood and pretended to look it up. About 5 seconds later, he told me that he couldn't find any and that they wouldn't be able to get it ever again. This level of service is just pathetic. I guess I'll just have to buy it somewhere else... Probably overseas because my country isn't interest in doing business, or interested in service of any kind.
0 replies
101 months ago
It didn't take this long to invent telephonic communication
I have logged a fault (No telephone or ADSL service). When nothing happened I phoned and was told that the average turn around time in my area was 8 days. (which is ridiculous) Two weeks later I phoned again. I was assured that they are working on the problem. Now it's been 3 weeks and there is still no indication of when this issue will be resolved. I am expected to pay line rental and I pay my internet service provider (at lot of money) for a service I can not use, because Telkom can't do their job. How does it take 3 weeks to fix the line? It didn't take that long to invent telephonic communication. I am so sick of bad service in this country.
1 reply
103 months ago
Another gem by Absa
So, Absa recently introduced a sim swap security measure. Now security is good, but at the moment we’ve got a PIN, password, SurePhrase and some sites requesting authentication from your phone. Now you want to add more? Am I even going to be able to get into my own accounts? I am currently using a backup phone (since my real phone’s battery died permanently). So, already I am concerned about linking the backup phone, and then trying to switch to my real phone after it gets sorted out. But since Absa decided that this new security feature is so important that I have to set it up today, or decline and forever hold my piece… I decided to link my backup phone (Lumia 1020). With the app installed, I made several attempts to scan the QR code on Absa’s site. No luck. At one point the app crashed. Another time I was kicked out of the site. But it just won’t scan the QR code. The other option would be to type in the unique key under the QR code, right? Nope, the app doesn’t bring up my phone’s keyboard, so no typing. Because I had to get some banking done, preferably in this century, I eventually gave up and declined the extra security. Now, I bet if something ever happened to my account, Absa is simply going to say: Sorry, you declined our security…. Oh, and while I am at it. Your site is rubbish. Seventeen clicks to get to anything functional with a layout that isn’t chronological (Payments). I really don’t look forward to working with your app.
3 replies
106 months ago
The worst contract ever gets even worse
My "current" subscription amount is R570 per month. On average, I probably send 15 texts a month and make maybe 3 short phone calls. I don't use social media, WhatsApp or surf the internet. The few times I tried to send a photo, I was told that I don't have enough data. So, to be honest, I am on the worst contract under the sun. But it gets worse... In August, my subscription amount went up to R990. I contacted you guys (5th September) and was told that when I renewed my contract, 1 year ago, I received a very special promotion deal. The promotion was now over and my subscription fee is now R990 per month. I asked them to remove the extra specialness from my contract and refund me. I was told that they logged the call. That I would receive a text within 24 hours, and that I then had to call back to find out what was done. (I have to phone back? Unacceptable!) The next day I received a text saying issue resolved. When I phoned them, I was told that the issue wasn't resolved, it's still open. I would receive a text within 72 hours and that I then had to phone back again. (Unacceptable!). It's now been more than a week and I still don't know what is going on with my contract (or refund). I've been with MTN for almost 20 years. I used to believe MTN was the only real option out there, but for the last 7+ years, I've been nothing but unhappy with you guys. I promise you, I am going to think long & hard before renewing my contract. The only reason I haven't moved to a different service provider yet, is because I suspect they are just as bad. Episodes like these makes me wonder whether I shouldn't give them a try anyway.
2 replies
111 months ago
Unacceptable
<p>I have an Asus G2 which needs screen repairs.<br />On the Asus website they suggest I take it to Mustek or Ensure IT (Midrand).<br />I phoned Mustek. They say they don't service Asus laptops.<br />I phoned Ensure IT. They don't answer their phones. So I Googled Ensure IT to find other contact details, only to find that people all over are complaining about them not being willing to, or not being able to do their work. If you go to their Facebook page, you'll find pictures of them, clowning about. Even boasting about doing nothing at work. So I contacted Asus, explained the situation and asked them where I could take my laptop. The response I got was: Sorry, take it to Ensure IT. Are you serious ? I wouldn't trust these people to watch my car. This is just pathetic. (And I'm still stuck.)</p>
0 replies
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2 Star
11 (55%)
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7 (35%)