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Interactive Security
Verified Business
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 Sept 2024, 19:49
Superbe Security
So, this morning we managed to press the panic button by accident. What happened next had me realizing just how good our security company is. I immediately cancelled the response vehicle, but the next moment the security car opened our gate (they have the means to activate my gate) and drove into our yard with an additional vehicle outside the premises! Apparently a cancellation of a panic button, still get treated as a serious issue! Thank you Interactive! This was a job extremely well done!
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Anonymous
1 reviews | Active since Jan 2020
8 Sept 2024, 19:49
Superbe Security
So, this morning we managed to press the panic button by accident. What happened next had me realizing just how good our security company is. I immediately cancelled the response vehicle, but the next moment the security car opened our gate (they have the means to activate my gate) and drove into our yard with an additional vehicle outside the premises! Apparently a cancellation of a panic button, still get treated as a serious issue! Thank you Interactive! This was a job extremely well done!
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Anonymous
1 reviews | Active since Jan 2020
28 Jan 2022, 09:57
Why should I trust you?
We recently renovated our house and ended up replacing the entire alarm system and cabling. On the 10th of November 2021 your technician came to install the transmitter linking our alarm with you guys. He was unable to complete the installation because after connecting the transmitter the keypad displayed funny characters and wouldn’t respond at all. He suspected that the keypad was the problem. I told him that I didn’t agree, because if it was the keypad, I should have been able to arm the alarm with the remote. The alarm did not respond at all. He insisted and told me that he was quickly going to pick up another keypad to test his theory. I waited the rest of the day for him, but he didn’t return. I took the next day off from work and even cancelled a meeting, so that I could be at home in case he comes back to finish the installation. He did not show. So, on the 12th I phoned you guys and asked what was going on. The lady told me that she would phone the technician and have him phone me back. That didn’t happen. So on the 17th I phoned you guys again. I explained the situation to the lady again and told her that I was unhappy with the service I was getting. She told me that she would phone the technician and then she would phone me back herself. I told her that you guys haven’t kept any of your promises, so why should I believe that she would call me back. She insisted and promised. Guess what. She didn’t phone back. I phoned her back the next day. This time she actually gave me the technician’s number. I phoned him. Hê explained that he was struggling ti find a keypad and that he would phone me as soon as he managed to find one. Since then I got my alarm installer to come check the system. Turns out that the alarm’s motherboad (not the keypad) was blown. They replaced it and my alarm is working again. But today is the 28th of January 2022, and I still haven’t heard back from anyone at Interactive. The transmitter installation is still not complete and it doesn’t look like anyone is attending to it. Now, I would like to know two things. When are you planning on finishing the installation and more importantly… How do I know that when something does go wrong, that you guys are going to show up then. You have literally broken every promise you have made to me. Why should I trust you to help me when I push the panic button? In fact… I am still trying ti figure out how you will gain access to the premises, but let’s leave that discussion for another day.
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Anonymous
1 reviews | Active since Jan 2020
28 Jan 2022, 09:57
Why should I trust you?
We recently renovated our house and ended up replacing the entire alarm system and cabling. On the 10th of November 2021 your technician came to install the transmitter linking our alarm with you guys. He was unable to complete the installation because after connecting the transmitter the keypad displayed funny characters and wouldn’t respond at all. He suspected that the keypad was the problem. I told him that I didn’t agree, because if it was the keypad, I should have been able to arm the alarm with the remote. The alarm did not respond at all. He insisted and told me that he was quickly going to pick up another keypad to test his theory. I waited the rest of the day for him, but he didn’t return. I took the next day off from work and even cancelled a meeting, so that I could be at home in case he comes back to finish the installation. He did not show. So, on the 12th I phoned you guys and asked what was going on. The lady told me that she would phone the technician and have him phone me back. That didn’t happen. So on the 17th I phoned you guys again. I explained the situation to the lady again and told her that I was unhappy with the service I was getting. She told me that she would phone the technician and then she would phone me back herself. I told her that you guys haven’t kept any of your promises, so why should I believe that she would call me back. She insisted and promised. Guess what. She didn’t phone back. I phoned her back the next day. This time she actually gave me the technician’s number. I phoned him. Hê explained that he was struggling ti find a keypad and that he would phone me as soon as he managed to find one. Since then I got my alarm installer to come check the system. Turns out that the alarm’s motherboad (not the keypad) was blown. They replaced it and my alarm is working again. But today is the 28th of January 2022, and I still haven’t heard back from anyone at Interactive. The transmitter installation is still not complete and it doesn’t look like anyone is attending to it. Now, I would like to know two things. When are you planning on finishing the installation and more importantly… How do I know that when something does go wrong, that you guys are going to show up then. You have literally broken every promise you have made to me. Why should I trust you to help me when I push the panic button? In fact… I am still trying ti figure out how you will gain access to the premises, but let’s leave that discussion for another day.
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Replies (0)