ME
Marcus E
Active since Jul 2018
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Poor service. Sub-quality products!
Absolutely poor service and quality. Do not use! I first received a damaged door then the replacement was also defective. Absolutely unacceptable!!!!
0 replies
42 months ago
Bad Service, Unacceptable assumptions & unfair Treatment.
I prematurely cancelled my contracts with Vodacom on the 14th of November, now, a month later I receive an invoice for an outstanding amount. When calling Vodacom customer care and being transferred from department to department and 59 minutes later it was finally established that this is the invoice that was generated by Vodacom on the 3rd of November. When i did the premature cancellation inquiry i was told that the consultant will send me a quote for each of the contracts, after the quotes were received the call ended, i completed the payment for the full amount and sent the signed quotes along with the proof of payment to the Vodacom Cancellations department. I have received an sms stating the contracts has been migrated to prepaid. Now i am being told that the invoice for the month of November was not included on the Premature Cancellation quote, I was not aware of this nor did any of the consultants i have spoken to, notified me of this on the quote the un-billed usage cost was R0.00 as well as the outstanding account balance therefore i assumed that the accounts has been closed and i am never to hear from Vodacom again. I feel that i, the consumer, has been treated unfairly, i am highly disgusted with the fact that there was not proper communication from Vodacom's side and i was not advised that the quote does not include the settlement amount, any logical person would assume that that if you request the settlement balance it would include the outstanding balances which is not the case with Vodacom. All the above would have been avoided should they just have communicated properly. I feel it is highly unprofessional that Vodacom assumes that the consumer knows that the quote does not include invoices that has already been issued, my logical thinking is that when you issue a settlement quote you go into the account get the outstanding balance get the premature cancellation cost and quote the client the full amount or atleast notify the client that they can not add the full amount due to the fact that the invoices has been issued. This is so unfair of Vodacom to expect me to pay this now as there was a reason for the cancellation in the first place.
2 replies
43 months ago
Absolutely disgusted with Mr Price Home delivery and customer care.
I placed an order online with Mr Price home on the 12th of November, I was told the order will be delivered within 5-7 business days which means the order should have been delivered by the 22 November. I am constantly following up with Mr Price Home on the order, every time i speak to the customer care consultants i am being told that a call will be logged i I will receive an update on the order via email which i have not received any emails to date. Today 30 November I have called the customer care line 4 times and every time the call is cut after 10-20 min. This is absolutely unacceptable, firstly they are starting to waste my time and money, secondly i do not understand how they can specify that the order will be delivered in 5-7 business days as this is clearly not the case, if they communicated it might have been a different story, I am now at a point where i am taking this matter further as Mr Price Home is not delivering and their customer care is absolutely pathetic. "Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015. It is easy for them to take my money but it is clearly not so easy to deliver what was promised.
1 reply
70 months ago
Poor service, not updating systems. Absolutely disgusted.
My credit card was settled in October 2019, the account was not closed as requested, it was finally closed almost a year later. Unfortunately, this was not closed on my credit profile and the account was duplicated for some reason. To date, this is still the case. I cant understand this and after numerous inquiries, the issue has still not been resolved.
2 replies
79 months ago
Nedbank, Worst ban****!! Bad service!!!!!
I Have applied for a Credit card on the 11th of November 2018 after sending required documents 4 times they still not processed it, eventually, after 2 weeks passed and numerous calls it was eventually approved whereafter I was told that within 24-48 hours I can collect my card. I waited another 2 weeks to receive my cards. Then Nedbank deducted my home loan twice in one month I called Nedbank and the call dropped after I spoke to a consultant, I tried to phone again and still waiting for the call to be answered its been 32min holding on now. I am truly disgusted. I will most definitely not deal with Nedbank again and will most definitely not refer any of my friends to Nedbank........
0 replies
96 months ago
Bad service, incompetent representatives. Highly disgusted!!!!!
I am a very unhappy client! About two weeks ago I have found my perfect wedding dress at this store, I was out of this world! Yesterday my fiance visited the same store for his suit etc. My future mother in law asked if she can see the dress and I thought well that I go and show her the dress. We have told the consultant numerous times that my fiance is downstairs fitting his suite, hence said that, she walked behind us with the dress all the way downstairs. It resulted in my fiance seeing my dream dress!!!! It results in me needing to find a second best dress!!!! I never settle for second best. I was so disgusted that I walked out crying!! It was the worst thing that could ever happen and I infact will never visit that store ever again and I will make sure that none of my friends visit that store!! It is disgusting beyond believe. I have discussed this with the manager at Bride and Co Parkveiw Pretoria, i was told that they will find out what the issue was and that they will phone me back the following day up to now i still have not received feedback, clearly Bride and co is not interasted to assist in making a brides wedding day special instead of ruining the day.
1 reply
Review Distribution
5 Star
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4 Star
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2 Star
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1 Star
6 (100%)