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Mojalefa S

Active since Apr 2018

6

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0

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Reviews

6 reviews

4 months ago

Just know you are on your own....

Jeffrey Tsoili showed me today that evening after not being a available for the whole week to resolve or offer help and his voicemail box is full and doesn't return the calls, up and till there is emails sent.It becomes my problem regardless. They need more people handling the problems at the call centre because when the one person is off there is no one to resolve the problems... This is sad state of affairs.

1 reply

11 months ago

Wimpy Mall@Reds

The services and food was very good as always.Their portions were good

0 replies

11 months ago

Marko online

They sale products online then refuse to accept the products in store while in warranty period and then send you to another call center where they tell you its out of warranty while they where unreachable on this call center number for weeks on end

2 replies

34 months ago

Lack of Standard operating procedures

This has to be the worse customer experience I have ever seen, they make promises they don't keep there is no standard operating procedure because every consultant you talk to tells you an different story. From 24to 48hrs to 3 to 5 business days now I'm being told a basic letter stating the my account is up to day its 7 to 14days after being told 3times it has been sent but I have not received the email. So my question where did they send the email to ,I provided an secondary email address that didn't help. I haven't received my requested letter. The level of service is really disappointing and they should be embarrassed how they treat their customers. I will never encourage anyone to take a loan from them because they are quick to want their money but should need documents from them then its stories

2 replies

Motorite Administrators

44 months ago

poor service by customer care

I called about claim about mag and tire policy which I had requested to be taken out in July 2022 which I only found out when I claim a tire after hitting a pothole, on the 23/12/2022 that there was no policy in place. The agent then transferred me to customer service where there was an guy who had music and lots of back round noise who could not hear as he was at party of sorts during he then finally said he was doing an policy check then the next thing he was laughing loudly with his friends and hang up. Today is the 28/12/2022 still nothing from customer service and I have email the person who I had original requested that the policy be taken out also no reply this level of service is bad reflection for the company in my view. Truly disappoint on the lack of responsibility shown by the customer service consulate, with no care or fear to his conduct

2 replies

72 months ago

Car track is greedy

Im very sad to say this company the nature they doing their collections is very poor and i believe that it says volumes about how a company during time of world wide crisis they would just keep debting even if you tell them not even after telling them you were on unpaid leave, even after all the emails explaining the situation, im truly never again going to use this company car track,7yrs of me giving them busy then they force things on your account making you incurre unnecessary bank fees. Just to try get your last few Rands.

1 reply

Review Distribution

5 Star

1 (16.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (83.3%)

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