ADvTECH Group
Verified Business
|1.7|19 Reviews (last 12 months)|Responds in 79h 24m
ADvTECH Group
Verified Business
|1.7
19 Reviews (last 12 months)
Responds in 79h 24m
AI Review Summary
Based on recent customer reviews, ADvTECH Group is generating significant frustration among parents and students, particularly around its centralised administrative and billing systems. A recurring theme is unresolved refund requests, billing errors, and threats of fee suspension that customers attribute to internal mistakes. Parents consistently mention poor communication, unanswered calls, and tickets closed without resolution. There are also concerns raised about safeguarding incidents and how staff disputes have been handled at certain campuses. Conversely, customers occasionally praise individual consultants such as Jeffrey and Megan for showing empathy, professionalism, and genuine care.
Performance(last 12 months):
Trustindex Rating
3.3Ranked In Education & Training
#42Reply Time
79h 24mNPS Score
-67Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 89h 15m
TrustIndex
3.3
Ranking
#42
in Education & Training
Reply Time
79h 24m
NPS Score
-67
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 89h 15m
Review Distribution
1.7|19 Reviews
Sep '25 - Aug '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zamantungwa M
1 reviews | Active since Jul 2024
28 May 2026, 14:09
****** Ipad at Trinity House Glenvista high school
My kids IPAD ****** at Trinity House Glenvista High School yesterday while writing exams.
Helpful (0)
|Replies (0)ZM
Zamantungwa M
1 reviews | Active since Jul 2024
28 May 2026, 14:09
****** Ipad at Trinity House Glenvista high school
My kids IPAD ****** at Trinity House Glenvista High School yesterday while writing exams.
0
Replies (0)LB
Luke B
1 reviews | Active since Apr 2026
7 May 2026, 18:03
***********
This institution has been nothing short of a nightmare. There administration is *********** to say the least. 1. In 2022 I enrolled to study an undergraduate degree. I completed all the academic requirements and had no disciplinary or conduct penalties against me. I had to drive through multiple times after my degree was completed to get a letter of completion because I was not graduated internally. The cause of the delay, they didn't have my matric certificate which you would assume would have been brought up in those three years. 2. I unfortunately enrolled to study another postgraduate course in 2025. I opted to pay full settlement. I was told we overpaid and have a credit balance. I have been trying to get that credit balance refunded. I have sent in forms after forms with no reply. Eventually Emeris contacted my directly to fill in the forms and even told me they processed the refund. Not even a week later I get an email saying we owe them money. So I have been sent from pillar to post just trying to figure out what is going on. 3. Lastly due to their own administrative incompetence I was not graduated internally and therefore did not get an invite to my graduation. I was in a postgraduate class with no more than 15 students so they really don't have any excuses as to why I didn't graduate. I met all the academic and disciplinary requirements. I have been at this institution for four years and spent a small fortune always paying in advance and always meeting all the requirements. All I ask of this corporate regime is for them to sort out this refund nonsense and to courier me my postgraduate diploma at their own cost. This is the least they could do given how much they have let me down. Please do not attend this university or send yoir children here as they are completely useless and are not a respected institution. Rather go to a public university and spend a fraction of the price.
Helpful (0)
|Replies (1)LB
Luke B
1 reviews | Active since Apr 2026
7 May 2026, 18:03
***********
This institution has been nothing short of a nightmare. There administration is *********** to say the least. 1. In 2022 I enrolled to study an undergraduate degree. I completed all the academic requirements and had no disciplinary or conduct penalties against me. I had to drive through multiple times after my degree was completed to get a letter of completion because I was not graduated internally. The cause of the delay, they didn't have my matric certificate which you would assume would have been brought up in those three years. 2. I unfortunately enrolled to study another postgraduate course in 2025. I opted to pay full settlement. I was told we overpaid and have a credit balance. I have been trying to get that credit balance refunded. I have sent in forms after forms with no reply. Eventually Emeris contacted my directly to fill in the forms and even told me they processed the refund. Not even a week later I get an email saying we owe them money. So I have been sent from pillar to post just trying to figure out what is going on. 3. Lastly due to their own administrative incompetence I was not graduated internally and therefore did not get an invite to my graduation. I was in a postgraduate class with no more than 15 students so they really don't have any excuses as to why I didn't graduate. I met all the academic and disciplinary requirements. I have been at this institution for four years and spent a small fortune always paying in advance and always meeting all the requirements. All I ask of this corporate regime is for them to sort out this refund nonsense and to courier me my postgraduate diploma at their own cost. This is the least they could do given how much they have let me down. Please do not attend this university or send yoir children here as they are completely useless and are not a respected institution. Rather go to a public university and spend a fraction of the price.
0
Replies (1)PM
Philisile M
1 reviews | Active since Nov 2020
7 May 2026, 12:39
Jeffrey Tsoili
I want to express my gratitude to Jeffrey Tsoili for his consideration, tolerance, understanding, and kindness in managing my account. It was much simpler to deal with a stressful circumstance because of his willingness to help, listen, and lead me with compassion. Someone who handles parents with such professionalism, understanding, and respect is hard to come by. I am incredibly appreciative of your kindness and support, which really made a difference for my family and me. I appreciate you going above and beyond and treating the situation with respect and decency.
Helpful (0)
|Replies (1)PM
Philisile M
1 reviews | Active since Nov 2020
7 May 2026, 12:39
Jeffrey Tsoili
I want to express my gratitude to Jeffrey Tsoili for his consideration, tolerance, understanding, and kindness in managing my account. It was much simpler to deal with a stressful circumstance because of his willingness to help, listen, and lead me with compassion. Someone who handles parents with such professionalism, understanding, and respect is hard to come by. I am incredibly appreciative of your kindness and support, which really made a difference for my family and me. I appreciate you going above and beyond and treating the situation with respect and decency.
0
Replies (1)VP
Virginia P
1 reviews | Active since May 2026
7 May 2026, 09:15
Jeffrey Tsoili
I experienced a Very good and considerate service from Jeffrey. Much appreciated.
Helpful (0)
|Replies (1)VP
Virginia P
1 reviews | Active since May 2026
7 May 2026, 09:15
Jeffrey Tsoili
I experienced a Very good and considerate service from Jeffrey. Much appreciated.
0
Replies (1)LM
Lelwa M
1 reviews | Active since Apr 2026
30 Apr 2026, 11:48
Pinnacle College Raslouw
I'm disappointed with how the school handles incidents between students. Concerns are dismissed as "minor squabbles",despite repeated issues.I would expect a more proactive and balanced approach that helps students resolve conflicts,rather than minimising ongoing issues.Im starting to question my decision for choosing this school for my child.Pinnacle College Raslouw needs to do better.
Helpful (0)
|Replies (1)LM
Lelwa M
1 reviews | Active since Apr 2026
30 Apr 2026, 11:48
Pinnacle College Raslouw
I'm disappointed with how the school handles incidents between students. Concerns are dismissed as "minor squabbles",despite repeated issues.I would expect a more proactive and balanced approach that helps students resolve conflicts,rather than minimising ongoing issues.Im starting to question my decision for choosing this school for my child.Pinnacle College Raslouw needs to do better.
0
Replies (1)JE
Jo E
1 reviews | Active since Jun 2017
22 Apr 2026, 22:28
Avoid ADvTECH schools
ADvTECH continually offers abysmal service. Whilst my children's school is wonderful and the teaching staff are incredible, this parent organisation is an embarrassment and it is leading me to looking for another school. They have, over the course of a few years, made multiple mistakes with invoices, not corrected them for despite multiple requests, not responded appropriately to emails or calls, and then sent threatening emails saying that they will suspend my children if money (that I do not owe) is not paid. Given that I have paid upfront for school fees, the fact that they are threatening to suspend my children over THEIR mistakes in aftercare fees leans towards ******ion/******** coercion. They are essentially pressuring me to pay a disputed amount by threatening harm (my child being suspended). This entirely undermines my ability work effectively with them while they sort out their errors.
Helpful (0)
|Replies (1)JE
Jo E
1 reviews | Active since Jun 2017
22 Apr 2026, 22:28
Avoid ADvTECH schools
ADvTECH continually offers abysmal service. Whilst my children's school is wonderful and the teaching staff are incredible, this parent organisation is an embarrassment and it is leading me to looking for another school. They have, over the course of a few years, made multiple mistakes with invoices, not corrected them for despite multiple requests, not responded appropriately to emails or calls, and then sent threatening emails saying that they will suspend my children if money (that I do not owe) is not paid. Given that I have paid upfront for school fees, the fact that they are threatening to suspend my children over THEIR mistakes in aftercare fees leans towards ******ion/******** coercion. They are essentially pressuring me to pay a disputed amount by threatening harm (my child being suspended). This entirely undermines my ability work effectively with them while they sort out their errors.
0
Replies (1)MS
Mojalefa S
1 reviews | Active since Apr 2018
22 Apr 2026, 22:06
Just know you are on your own....
Jeffrey Tsoili showed me today that evening after not being a available for the whole week to resolve or offer help and his voicemail box is full and doesn't return the calls, up and till there is emails sent.It becomes my problem regardless. They need more people handling the problems at the call centre because when the one person is off there is no one to resolve the problems... This is sad state of affairs.
Helpful (0)
|Replies (1)MS
Mojalefa S
1 reviews | Active since Apr 2018
22 Apr 2026, 22:06
Just know you are on your own....
Jeffrey Tsoili showed me today that evening after not being a available for the whole week to resolve or offer help and his voicemail box is full and doesn't return the calls, up and till there is emails sent.It becomes my problem regardless. They need more people handling the problems at the call centre because when the one person is off there is no one to resolve the problems... This is sad state of affairs.
0
Replies (1)MH