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Active since Mar 2018
10
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10 reviews3 months ago
Initially a 1-star review to a 4-star
Initially, this was a one-star review as I was extremely disappointed with Lancet Laboratories Call Centre, WeCare and [email protected] regarding a billing and administrative error that remained unresolved for at least a month and a half. An incorrect referring doctor was captured on my claim by Lancet Healthworx Oakfields — reflecting a GP in Durban instead of my OBGYN in Johannesburg, as clearly stated on the laboratory form. Despite this being a straightforward administrative correction, Lancet refused to correct it internally and insisted at every turn that I gather documents for them, which was nearly impossible from my side. Once I asked that the matter simply be corrected internally, all emails that followed from me thereafter were left unanswered. As a pregnant patient (which Lancet staff was aware of), this caused me significant and unnecessary stress for what should have been a simple administrative correction handled internally from the beginning. I finally got in contact with Melanie from Lancet, who in all honesty was a breath of fresh air and has turned this review from a 1-star into a 4-star experience. It would have been 5 stars, but I am still affected by what I initially went through. I would like to recognise Melanie for her absolute professionalism, care, and for resolving this matter so swiftly. Something that took her colleagues one and a half months with no resolution took Melanie less than half a day. She responded promptly, confirmed that the corrections were made, and advised that she would personally see the matter through to completion, including handling the submission to my medical aid. I believe it is important that we take the time to recognise and appreciate individuals like Melanie in the working environment. People like her are what truly make a company. Without employees who show this level of professionalism and accountability, organisations risk losing both trust and revenue. Melanie, thank you for your assistance and professionalism. I wish you all the best going forward.
1 reply
8 months ago
Sushi Sushi Sushi
Went out with the fam recently and the sushi was amazingly good at John Dory's East Rand Mall. It was just so tasty and well presented. Everything was fresh, colorful and flavorful. The waiter was a bit extra tho he needs to chill plus he charged us extra but I saw that and he sorted it out, no problem. Will definitely be going there for sushi days.
0 replies
9 months ago
Cinnabonalicious
Had a quality issue with one of the Cinnabons I purchased but the lady at head office was such a breeze and sorted out my query effortlessly and swiftly.
0 replies
9 months ago
Plenty for Problems
I've ordered a chicken plenty at the Anat at Mall of Africa but it was really not up to standard at all. It's one of my favs at Anat, so I know exactly how it should be. This one was filled with dry coleslaw and the smallest, tiniest amount of meat I've ever seen. I basically had a wrap with coleslaw and chips. From what I experienced, the guy (who seemed to be the owner) was present and he turned the entire air to gloom. The workers looked like they were unhappy and scared. Like as if they were under Martial Law and were scolded beforehand to not use sufficient ingredients and not to even give plastics. He looks like a very stingy man who only cares about making money. He was very busy counting his money at the time too. And even when we ordered he was rude and it was a problem that we only ordered a plenty. I watched him with other customers and he just had an overall distasteful attitude. It is honestly the worst wrap I've ever had and experience at Anat. I send an email to the email address found online to advise them of my experience and a month later with no reply.
0 replies
43 months ago
Avon is where hell began
I know this is not going to help me because Avon never responds to any reviews (they too good for anyone, maybe). But just want to say that the staff at Avon are competely useless. They can never complete simple tasks or get anything right. Even the so called 'sales leaders' are useless lol good for nothing. They just leech to make commission and thats all they can do. Ask them for assistance and you would get the most idiotic response. The bar is literally in hell with them.
1 reply
76 months ago
Great customer service
Great customer service received from the Spur Customer Care. I had a voucher query which was resolved with professionalism and it was done swiftly. They were very helpful and friendly. It's great to know that they are still some outlets striving for customer service and excellence.
0 replies
82 months ago
FNB Connect
Needless to say, I am highly disappointed with FNB Connect. They are very quick to phone and harass you till you buy their product but once you have then they are absolutely useless with customer service. The place is like a circus. Actually that's an embarrassment to the circus because that is even way more organized than FNB Connect. Connect with what? A heart monitor? Because you'll have given me nothing but stress and turmoil. You send emails and you get nothing for it. And don't challenge me, I have all those emails in possession. The complaints are not dealt with till resolve. You get one email but other than that you can go talk to a poisonous snake and you will get more out of it than from FNB Connect. My last email was 4th June and today is the 29th Aug and I am still waiting for a reply. Not to mention the fact that I said I am waiting for a reply and they have ignored that as well. I've established that I have a better chance waiting for the dead to rise than waiting for FNB Connect to respond to my emails. The only reason I am still with the network is because I bank with FNB, who's services I have no problem with... Yet. Seems like hiring incompetent people is the order of the day. Bottom line, stop charging me R 40c every single time when I have half of my data left and then when I have quarter. I have the balance check and I know how to use it. I'm not incompetent, I dont need you to send me messages when I know what I am doing and how I am doing it. If you really feel the need for that type of attention, then fine, go ahead, but you dont charge me a single cent! You are taking my money without my consent. This is theft. But then again it makes sense, you are a bank. You take off cents wherever you can and make millions. Now back to you seeking attention, send me emails only, notifying me of my usage. You are currently sending me both. I receive 4 messages at once! Opt me out of the SMS option! Or dont charge me cent! This is beyond ridiculous. Please check yourselves before you wreck yourselves.
1 reply
92 months ago
Do not use plastics, carry your baking in your hand
I would just like the bring to light the recent encounter I had experienced at your bakery regarding plastic bags. I had taken 2 cheese rolls and used the packet on my hand to put them in separate packets instead of throwing it away. At the counter I was told that what I did was not allowed and that I will be charged for that. So I responded by asking how many rolls do you'll expect customers to buy so that they can take the 2 packets. She still insisted it's not allowed. So I then asked how does it make sense because that packet is the one I used on my hand and was supposed to be thrown away. I used it instead so that I could give the one roll away. She still was not interested and wanted the packet back. So I put the rolls together in the same packet and she took the other one and threw it in the bin. Now let me tell you just how livid I am. The damn plastic was taken away only to be thrown in the bin? Seriously? Is that what you ask of your staff to do to customers? To belittle them? It's a damn plastic bag for goodness sakes. It shouldn't make a difference to you'll with your overpriced baking. The prices cover up more than enough for those plastics. We were regularly there but now I don't even want to walk in there after I was made out to be an idiot over a plastic bag. I mean I was giving that roll to someone. Was I supposed to leave it on the table for them to eat? One plastic guys one plastic. It got thrown away anyways. You should put a sign outside that people should buy 2 dozen rolls to get separate plastics and if not then we should come with our own plastics. Better yet I'll come sell plastics outside your shop. That situation was pathetic. All the best with the plastics.
0 replies
94 months ago
Bad is an understatement for service received
I was at Absa at Lakeside Mall about a week back and it was the worst banking experience I have ever encountered. The consultants are extremely laid back and do not care about the clients at all. They walk around, move from cubicle to cubicle and have lengthy personal calls. I waited 2 hours that Friday morning just to get my work done!!! That was pathetic. Today will now be my last attempt as I am closing the last account I have with Absa. Thanks for nothing and hopefully customer service will be implemented...
1 reply
100 months ago
Send an email and get no reply
Does Tsogo Sun employ people to disregard and delete emails? I've had this problem last year and I have the same situation this year, only worse. These people are on a joy run. Maybe I should leave my job and work for you guys since everything seems like a joke. Can I get some responses to my emails? I haven't received a response till now for the email I sent in October. My holiday is up and coming guys and I need to know what's going on. As a loyal customer this really sucks to be honest and I'm looking at other places to book. Please jack up your employees and maybe place strict measures so that people can take their jobs seriously and stop ruining our lives and reduce loss of business for you guys. I'm supposed to be calm with the whole holiday process but this has turned into hell man. I don't want apologies, fix this...
1 reply
Review Distribution
5 Star
2 (20%)
4 Star
2 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)