Cinnabon
Unclaimed Business
|1.3|9 Reviews (last 12 months)|This business does not respond to reviews
Cinnabon
Unclaimed Business
|1.3
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cinnabon is facing significant customer experience challenges across multiple South African locations including Sandton City, Mall of Africa, Clearwater, Cresta, and the V&A Waterfront. Customers consistently mention disrespectful and inattentive staff, with a recurring theme of being ignored at the counter. Product freshness is a frequent complaint, with shoppers describing stale cinnabons sold in prepacked boxes. Inconsistent trading hours, missing utensils, and poor handling of delivery orders also surface. A bright spot is the head office team, which customers describe as helpful and efficient when resolving complaints.
Performance(last 12 months):
Trustindex Rating
0TrustIndex
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Review Distribution
1.3|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 Dec 2025, 09:36
Denied service
Went to Cinnabon at Sandton city, we were treated eith such disrespect and ended up leaving the store without being assisted because everybody ignored us. There was a guy taking payments and he ignored us n took a call. A video call while we were busy ordering n left us unattended. The other one came to help n we asked for the manager n he said that one who is on a video call with his girlfriend is the manager n unfortunately there's nothing you can do. We left the store without being assisted still n ended up buying doughnuts next door at Krispy kream
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Dec 2025, 09:36
Denied service
Went to Cinnabon at Sandton city, we were treated eith such disrespect and ended up leaving the store without being assisted because everybody ignored us. There was a guy taking payments and he ignored us n took a call. A video call while we were busy ordering n left us unattended. The other one came to help n we asked for the manager n he said that one who is on a video call with his girlfriend is the manager n unfortunately there's nothing you can do. We left the store without being assisted still n ended up buying doughnuts next door at Krispy kream
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Anonymous
1 reviews | Active since Jan 2020
23 Nov 2025, 16:17
I went to the store and spent more than R260 including my Passion Fruit Boba, mind you had a crying 8 weeks old, a 2 year old and my 5 year old with a stroller and a trolley. They handed me the order and I mistakenly spilled my Boba, I kindly asked them t
No empathy from staff members at Mall of Africa Cinnabon
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Nov 2025, 16:17
I went to the store and spent more than R260 including my Passion Fruit Boba, mind you had a crying 8 weeks old, a 2 year old and my 5 year old with a stroller and a trolley. They handed me the order and I mistakenly spilled my Boba, I kindly asked them t
No empathy from staff members at Mall of Africa Cinnabon
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Oct 2025, 03:22
Stale a bon
Cinnabon Clearwater, please do better. Selling old dry cinnabons in those prepacked containers and with a smile! What really irritates me is that I bought that stale **** for my kids. I probably won't support this company ever again.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Oct 2025, 03:22
Stale a bon
Cinnabon Clearwater, please do better. Selling old dry cinnabons in those prepacked containers and with a smile! What really irritates me is that I bought that stale **** for my kids. I probably won't support this company ever again.
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 17:16
Cresta Cinnabon - service refused
Cresta Cinnabon: Website shows operating hours are till 7:30pm. We walked in at 7:03pm and service was refused stating they closed at 7pm however no trading hours on the door. When told their website says 7:30pm they would still provide no service.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 17:16
Cresta Cinnabon - service refused
Cresta Cinnabon: Website shows operating hours are till 7:30pm. We walked in at 7:03pm and service was refused stating they closed at 7pm however no trading hours on the door. When told their website says 7:30pm they would still provide no service.
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Anonymous
1 reviews | Active since Jan 2020
30 Aug 2025, 12:13
Clueless managers
The senior managers treat their stuff so badly that they don't even receive their tips unless it's directly given to them on hand,you are constantly reminded on how they're making you favour to even employ you.the whole organisation is a mess,it's like they're running a ****a shop.if you ever question how they run ******** business,with countless foreigners in SA.the managers Jenine, Shaun and Henno they will make you sure they remove you,next time be kind to the stuff,the whole organisation is runned by clueless seniors. Do not accept any job offers by this company if you value your mental health
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Aug 2025, 12:13
Clueless managers
The senior managers treat their stuff so badly that they don't even receive their tips unless it's directly given to them on hand,you are constantly reminded on how they're making you favour to even employ you.the whole organisation is a mess,it's like they're running a ****a shop.if you ever question how they run ******** business,with countless foreigners in SA.the managers Jenine, Shaun and Henno they will make you sure they remove you,next time be kind to the stuff,the whole organisation is runned by clueless seniors. Do not accept any job offers by this company if you value your mental health
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Aug 2025, 14:04
Stale cinnabons at Cresta Cinnabon
I recently bought a box of 6 medium sized cinnabons at Cinnabon Cresta which was very disappointing. I paid R200 for a box that had very stale cinnabons in it. My daughter and I tried to eat them but unfortunately had to throw them away. What a waste of money. Very sad and disappointed. Will definitely not be visiting Cinnabon Cresta again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Aug 2025, 14:04
Stale cinnabons at Cresta Cinnabon
I recently bought a box of 6 medium sized cinnabons at Cinnabon Cresta which was very disappointing. I paid R200 for a box that had very stale cinnabons in it. My daughter and I tried to eat them but unfortunately had to throw them away. What a waste of money. Very sad and disappointed. Will definitely not be visiting Cinnabon Cresta again.
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