IM
innocentia M
Active since Jan 2018
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Siyabonga Ngwenya went above and beyond to help me with my premium review, excellent work
Siyabonga Ngwenya went above and beyond to help me with my premium review, excellent work. Thank you!1 reply
3 months ago
Always a pleased interacting with the agents, quick to assist
Always a pleased interacting with the agents, quick to assist. The app works perfectly especially when you have queries.1 reply
6 months ago
Platinum Life didn't take the debit for December as I was "incorrectly advised " I was called by the client service to advise this
Platinum Life didn't take the debit for December as I was "incorrectly advised " I was called by the client service to advise this. I was given a few options but no number was given to me on where I can contact them with my decision. January, they went ahead and did a "double debit ". I am considering taking my cover elsewhere. Not pleased at all.3 replies
7 months ago
Platinum Life, did not send the debit but say I rejected the request
Platinum Life, did not send the debit but say I rejected the request. I have called my bank no such request was made, mind you I called on the 19th December to make sure debit is ran early and made sure there is asked. I was assured that debits will run the following Monday 21st. No debit was done, I am simply sent an sms saying I am in "arrears " not satisfied at all!1 reply
7 months ago
Platinum Life, did not send the debit but say I rejected the request
Platinum Life, did not send the debit but say I rejected the request. I have called my bank no such request was made, mind you I called on the 19th December to make sure debit is ran early and made sure there is asked. I was assured that debits will run the following Monday 21st. No debit was done, I am simply sent an sms saying I am in "arrears " not satisfied at all!0 replies
9 months ago
Even if you explicitly ask which date they should debit,the company will debit as and when they deem fit
Even if you explicitly ask which date they should debit,the company will debit as and when they deem fit. Which has a negative financial impact in bank fees.1 reply
12 months ago
Called and spoke to Tamlyn
Called and spoke to Tamlyn. Awesome service, very quick and efficient, absolutely friendly, and a joy to speak to. Thank you1 reply
15 months ago
Andile Ntandoyenkosi Caleb was excellent with my contract upgrade
Andile Ntandoyenkosi Caleb was excellent with my contract upgrade. Everything he said was done, was truly Done! Efficient and Friendly. Thank you1 reply
17 months ago
Silindile Kunene went above and beyond to help with a warranty claim
Silindile Kunene went above and beyond to help with a warranty claim. She has made sure that every time I have a question, I get a clear and precise explanation. Thank you!1 reply
Review Distribution
5 Star
12 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (40%)