Home Of Living Brands
Verified Business
|2.5|39 Reviews (last 12 months)|Responds in 37h 53m
Home Of Living Brands
Verified Business
|2.5
39 Reviews (last 12 months)
Responds in 37h 53m
Rated in:
Scores reflect the Overall AI Score for each category
Home Of Living Brands
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Home Of Living Brands shows a deeply polarised customer experience. A small group of named agents like Stephanie, Lerato, Karabo, and technician Nkosinathi Tongo deliver standout repair and spares service, yet the majority of customers describe unanswered emails, unanswered phones, repeated faulty appliances, and warranty claims that drag on for months without resolution.
Replied to 92% of negative reviews
Reply time on negative reviews: 48h 16m
TrustIndex
4.7
Ranking
#15
in Online Shopping
Reply Time
37h 53m
NPS Score
-69
Recommended: Unlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 48h 16m
Sep '25 - Aug '26
Based on recent customer reviews, Home Of Living Brands shows a deeply polarised customer experience. A small group of named agents like Stephanie, Lerato, Karabo, and technician Nkosinathi Tongo deliver standout repair and spares service, yet the majority of customers describe unanswered emails, unanswered phones, repeated faulty appliances, and warranty claims that drag on for months without resolution.
Home Of Living Brands has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 39 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 48 hours 16 min. Hellopeter has tracked Home Of Living Brands across 456 total reviews. How is the TrustIndex calculated? →
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