CB
Cornelius B
Active since Dec 2017
9
Reviews
0
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Reviews
9 reviews11 months ago
Reneela solved my ongoing(!!!) card problem.
I got a new card and reset the pin on my PC. At the store, on Saturday, the card was declined with incorrect pin. I phoned card division and was advised that there is a systems problem and to phone back late afternoon. I did not do that on a later Saturday afternoon. I have reset the pin on my PC again. Same problem. Card declined with incorrect pin. I phoned the card division again. The lady told me the on FNB's side my card is OK. Would I drive to the merchant and try the card again - if there is a problem, it is on the merchant's side. As anyone can imagine, I was NOT happy with this answer. I tried my card again, with the same result. At home, I reset the card and pin again. I phoned FNB card division a third time. I got through to Reneela. She actually made the effort to resolve the issue for me. VERY much appreciated Reneela!! Cor Basson
1 reply
45 months ago
ABSA TRUST absconded from their executor responsibility.
My mother died last year and nominated ABSA Trust as Executor of het estate. ABSA decided to outsource the estate to a private attorney for execution. What I did not realize was that ABSA totally absconded from their duties of being the primary executor of the estate. There is nobody at ABSA responsible for monitoring the external contract executor of the estate, nor is there anybody I can phone at ABSA to check what is happening. When I enquired, I was told to talk to the attorney appointed by ABSA. I refused, because the executor appointed was ABSA, and ABSA accepted the will to execute. Therefor I ONLY want to deal with ABSA. ABSA (Daron Gardner) refused to report anything and ABSA absconded from their responsibility to have anything to do with me or the will. I phone the head of ABSA TRUST – Vanya Terblanche. He is too busy to talk to me, so he asked the ABSA TRUST Pretoria branch Manager to phone me. She explained to me that I have to talk to the contractor they appointed, which I refused – the agreement is with ABSA. I have asked who my contact person is, taking responsibility for monitoring the execution of the will. She did not answer me, but said that I can phone her. I have asked for a report every Friday to which she agreed. She talked down to me, which I did not appreciate and I told her so. At that stage the lady retracted the reporting every Friday. So ABSA has now totally absconded. So now I am in the situation where: 1. ABSA absconded from their agreement to execute the will. 2. ABSA refuses to monitor the contractor they appointed. 3. The head of ABSA Trust is too busy to talk to me. 4. I don’t know where we stand with the estate. Warning: ABSA can also outsource YOUR will. I am SOOO sorry for what your wife will have to go through. I will not let MY wife go through this. Cor Basson 083-443-2600
5 replies
52 months ago
Strangest things happen at Standard Bank
Strangest things happen at Standard Bank. I have closed by Standard Bank credit card in September 2021. All of a sudden in January 2022, my closed card woke up and started to send me invoices. I have set various emails to Standard Bank to inform them that they have a problem. Today - three months after my first complaint, a mr Joseph Whittaker phoned my and immediately wanted to verify me. After asking what the verifications is for, he explained it was for my account (which I do not have.......) and because I want information about the account (..... I know the account is closed - I do not want ANY information.....). This was so ridiculous - I refused to be verified. He was so kind as to explain that he (then) cannot help me. Even after explaining that I don't want to be helped. I just wat Standard Bank to fix their problem - he still could not understand. I still get invoices on an account I do not have. I still get emails that somebody will contact me to resolve the problem. I still send emails to complain about the invoices I receive. As everybody knows, all emails received from Standard Bank are anonymous. That is to ensure that nobody is responsible, can be held responsible and easy for everybody to take no responsibility. Cor Basson
1 reply
68 months ago
ABSA Menlyn Maine - Caring about old people
Ouma (86) arrived at my house at 09:00 - quite an unusual time - in shock. Her bank card has been stolen the the ATM - the thief running away. We phoned immediately to get the card stopped and get the procedure on what the next steps are. I phoned the customer service manager at Menlyn Main to tel her we are coming, and asked her assistance. We went to the Police station to get an affidavit and proceeded to ABSA Menlyn Maine. What a beautiful surprise................... The Customer Services Manager Teyna van Niekerk immediately assisted us and allocated the consultant Precious Sadiki. Both were friendly and helpful. Precious handled the affidavit and then proceeded to issue a new card - in a professional way. I could take Ouma home, very quickly. I want to give a sincere THANK YOU to Teyna and Precious for their compassion for old people, care and firenliness. Cor Basson 083-443-2600
1 reply
68 months ago
THE DIFFERENCE BETWEEN A NUMBER AND A PERSON
I want to commend Ms Phumla Gwamandja at Glacier, for her assistance and compassion. Covid in our country caused me some serious financial stress. The increase date of my pension was in the Covid lockdown period in June 2020. After explaining the situation to Phumla, she went out of her way to make (as Covid lockdown was) an exception and assist me by increasing my pension. A big thank you to Phumla. This happened after I have spoken to a very arrogant Ms Tinky Wouterse - refusing to assist me and treating me as a policy number - rules are rules - for policy numbers - not a person and playing with the future of a real person. 1.) Not appreciated. 2.) She should definitely not be working in customer service. Phumla and her boss came to my rescue. I appreciate what you have done for me to survive Covid. Cor Basson 083-443-2600
1 reply
69 months ago
ABSA BANK BULLYING OLD PEOPLE
Ouma is 86 and very deaf - as old people are. She phoned this morning is a panic - her ABSA Savings card declined - it has expired - "I cannot pay my thingis". After phoning the ABSA Help Line (very helpful lady), she informed us to take Ouma to an ABSA branch - she has to appear in person. The ABSA branches are geared for old people - she will get preferential treatment and would not have to wait in the queue. WHAT A SURPRISE!!!! I took Ouma from the old age home to ABSA Brooklyn. Ouma sat in the queue. I found the manager Mr Keleabetswe Motiang and explained to him what the problem is and the lady (on the phone) said she would get preferential treatment. Mr Motiang declined and demanded "DO YOU WANT TO JUMP THE QUEUE?????? NO I WILL NOT ALLOW IT!!!" My reply was "OK - we will find another ABSA branch - onr who got the message from ABSA HQ about old people - or I will take her to FNB". I took Ouma to ABSA Glen Faire. What a pleasant surprise!!! They got the message from ABSA HQ about treating old people. She got good and pleasant treatment and was out of the ABSA branch in no time. I kindly ask that ABSA HQ send the memo to mr Motiang AGAIN (maybe you need to phone him) - what an REALLY UNPLEASNAT EXPERIENCE.
4 replies
76 months ago
My DRUM experience and Franco - thank you
I did read the bad reviews. In my case it was quite a pleasant surprise. I had serious damage to my teeth - R18,000. I have spoke to DRUM and they would pay some monies. After submitting the claims, the response was negative for any payment. Then we decided to talk to the claims manager Franco. He speedily resolved the issue and we got reimbursed with R12,000. Thank you to Franco and DRUM - much appreciated. Suggestion: Next time you have a bad experience with DRUM - talk to Franco. Cornelius Basson
0 replies
92 months ago
FNB Online Secure not available
My FNB credit card is blocked from doing website purchase transactions. What a painful experience - apparently the only people that can help me is FNB Online Secure - where nobody is available to answer the phone. It took me four phone calls and nearly two hours. I eventually got hold of Jeanelle, which was quite arrogant. She explained to me that my card is blocked, and at the same time it is not blocked. When I said I don't understand she got even more abrasive and said that we could sit all day and discuss the issue. I was passed to Gift, which left me hanging for 6 minutes, then came back and said - "OK you can do the transaction now". When asked why I had the problems, his response was "I don't know". When asked to find out why I experienced the problems, he put the phone down. Outstanding service!!!
1 reply
103 months ago
ABSA Private Bank Does Not Have Private Bankers Any More
I am an ABSA Private Bank Client. I got a new phone on 29/12/2017 and did a SIM swap. I use Internet Banking and DO NOT have the ABSA app on my phone and will never download it (for my own bank security). When I tried to use Absa Internet Banking, I get the message that a SIM swap was detected and my Internet banking is blocked. I phoned the number provided and the lady explained that 1. All calls are recorded and 2) She will ask 5 questions which I have to answer correctly. When we got to the eighth or ninth question, I said I had enough - I had answered more that 5 questions. The lady explained that we are not finished with question 4 yet. That to me is totally unacceptable and I asked for the supervisor and got through to Mr Dazel Mentoz. Mr Mentoz tried to explain to me that there are only 5 questions. I asked him to listen to the call, count the number of questions posed and phone me back. He promised to phone back in 40 minutes. After 2 hours, I phoned twice to get hold of Mr Mentoz (since he did not phone back). He twice refused to take my call. Since I am a Private Bank client, this issue can easily be solved - I phoned my Private Bank Branch and got through to Raderick Potgieter, who claimed to be a private banker. When I explained that my Internet Banking is blocked due to a SIM swap, he explained to me over and over again that he cannot help me at all - he only provides advice on opening new accounts and which insurance his clients need to get. At this stage I realized that Private Bank was dissolved to be part of the normal ABSA bank. I tried a last time to phone ABSA Private Clients help desk. I got through to Musa - no surname to protect anonymity. After I explained the situation about mr Mentoz, he offered to assist in the following way: 1. To log a compliant and 2. To be so kind as to put me through to the call centre I phoned right at the beginning. I explained that my understanding is that nothing will happen with the complaint and he is not willing to do any private bank assistance. The effect of the SIM swap on my phone cost the following: 1. I spent three hours of time to resolve the issue 2. When my cell phone bill ran over R200, I stopped to pursue the issue to resolve the problem. 3. I still cannot use ABSA internet banking (despite the fact the I do not have the ABSA app on my phone) 4. Although Private Bank started out with outstanding service, it does not exist any more. C Basson ********** 600
1 reply
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5 Star
4 (44.44444444444444%)
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5 (55.55555555555556%)