Glacier by Sanlam

Based on recent customer reviews, Glacier by Sanlam is drawing significant criticism around claim processing, payout delays, and inconsistent communication. Customers consistently mention frustration with repeated document requests, particularly during pension withdrawals, deceased estate claims, and divorce settlement payouts. A recurring theme is feeling unheard by call centre agents and waiting months for resolution. On the positive side, certain named consultants are praised for stepping in to resolve escalated cases with professionalism and dedication, restoring some confidence after initial frustration.

Glacier by Sanlam has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 16 min. Hellopeter has tracked Glacier by Sanlam across 107 total reviews. How is the TrustIndex calculated? →