Glacier by Sanlam
Verified Business
|1.8|21 Reviews (last 12 months)|Responds in 2h 57m
Glacier by Sanlam
Verified Business
|1.8
21 Reviews (last 12 months)
Responds in 2h 57m
AI Review Summary
Based on recent customer reviews, Glacier by Sanlam is drawing significant criticism around claim processing, payout delays, and inconsistent communication. Customers consistently mention frustration with repeated document requests, particularly during pension withdrawals, deceased estate claims, and divorce settlement payouts. A recurring theme is feeling unheard by call centre agents and waiting months for resolution. On the positive side, certain named consultants are praised for stepping in to resolve escalated cases with professionalism and dedication, restoring some confidence after initial frustration.
Performance(last 12 months):
Trustindex Rating
3.6Ranked In Financial Services
#200Reply Time
2h 57mReplied to 100% of negative reviews
Reply time on negative reviews: 3h 12m
TrustIndex
3.6
Ranking
#200
in Financial Services
Reply Time
2h 57m
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 12m
Frequently Asked Questions About Glacier by Sanlam
What do customers say about Glacier by Sanlam?
Based on recent customer reviews, Glacier by Sanlam is drawing significant criticism around claim processing, payout delays, and inconsistent communication. Customers consistently mention frustration with repeated document requests, particularly during pension withdrawals, deceased estate claims, and divorce settlement payouts. A recurring theme is feeling unheard by call centre agents and waiting months for resolution. On the positive side, certain named consultants are praised for stepping in to resolve escalated cases with professionalism and dedication, restoring some confidence after initial frustration.
Is Glacier by Sanlam trustworthy?
Recent reviews (21)
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