ST
Sue T
Active since Dec 2017
5
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Reviews
5 reviews1 month ago
Fittydent Denture Cleansing Tablets USELESS
I bought Super fittydent cleansing tablets from Dischem to clean and remove stains from my 2 x flexi dentures. They are absolutely uselessI had previously bought Boots denture cleaning tabs when in the UK and they worked brilliantly. But now back in SA so had to get new ones. Well, they do absolutely NOTHING iro cleaning, even if soaked overnight. Dishwashing liquid is better. So don't waste your money - they aren't exactly cheap. As a SASSA pensiioner I have to watch every cent and quite frankly am rather reluctant to try any other denture cleanser tablets, but I must. Can't leave them like this.
0 replies
49 months ago
Dawid Janse van Rensburg was extremely helpful and spent ages on the phone with me trying to sort out my problem with the self-inspect app
Dawid Janse van Rensburg was extremely helpful and spent ages on the phone with me trying to sort out my problem with the self-inspect app. Unfortunately it didn't work and he referred to IT, but he followed up and was very patient. I def give him 5 stars. Thank you Dawid.
1 reply
97 months ago
High 5 for Aramex
Aramex was running late with deliveries for some or other reason and I needed my goods by Wednesday at the latest. They had usually delivered to me (via their George office) by 10:00 every Wednesday in Hout Bay. We moved to Durbanville a few weeks ago and this was my first delivery in Durbanville. It was imperative that I received it today (Wednesday) and when it hadn't arrived by 15:00 the sender followed up for me, reporting back that she had been informed it would be delivered between 18:00 and 19:00. Well 19:00 came and went, and I gave up, anticipating a sleepless night ahead. Then at about 20:15 I got a call from Aramex saying their driver was in my road but couldn't find the number. The gentleman stayed on the line while I went outside, but no-one was there. He then made a call to the driver who, it turned out, was in the wrong road. They gentleman on the phone told me to go back inside and that the driver would be with me in about 5 minutes. It took him a little longer than that, but he did eventually arrive, much to my relief. Poor driver must have got home at goodness knows what hour! So although there were delays with their deliveries (and I guess this happens in any business), they ensured that my delivery got to me on time, as I was going to be away for 2 weeks from 09:00 the next morning! A high 5 to Aramex for going the extra mile. I am most grateful to you.
1 reply
102 months ago
RESOLUTION OF PROBLEM PROMISED BUT NOT RESOLVED
On Monday 4 December I posted on Hello Peter re a contract with Vodacom that should have come into effect on 1 November, and then at latest 1 December, but nothing had been done. I had phoned the call centre and they seemed unable to solve the problem, hence my review on Hello Peter. Their response to the review, via SMS, stated:".................................. Please note that your upgrade with Migration is now set for 2017-12-31. I updated your airtime balance to R200.00 as a goodwill gesture for the inconvenience........ Kind regards, Vodacom Customer Care Randall October". Well, no migration has gone through. After receiving this SMS I responded on my review that the matter had been settled by Vodacom! I was obviously a bit premature in this post. I have gone on line to my Vodacom account, which states my usual contract amount to be billed as of 1 February, and not my new, slightly higher amount. My air time, data, and SMS time for the new contract are not reflected, only the old ones. I'm quite frankly at my wits end. Firstly I was assured my new contract would start on 1 November; then I was told 1 December; then I was told 31 December and STILL NOTHING!!!!! This has cost me in respect of air time, data etc. not to mention the inconvenience. I really don't know where to turn. It is impossible trying to get hold of anyone who can assist at their call centre and there appears to be no one in a more senior position they can put one through to for further assistance. vodacom also do not have an email customer care addy. I'm quite frankly SO disappointed as have been with them since I got my first mobile phone. I am now seriously considering cancelling my contract and going elsewhere. It would appear that Vodacom have got so big now that they aren't interested in the "man in the street" contracts anymore.
2 replies
103 months ago
Upgrades & Call Centre Bad Communication
* My present contract expires in mid- January so was due for an upgrade from mid-October. On checking my bank statement end November I noted that my Vodacom debit order had been increased by R31 which was the monthly discount I had received as part of my deal for my 2 year contract. I have my own phone so only take a contract for my SIM card. I want to know why my statement was increased by this discounted amount BEFORE my expiry date in January? The only answer I can get is "that's the way it works"! My 2 year signed contract does not specify that the discount will become null and void before the contract expires. *To add insult to injury, on 30 October I did in fact decide to upgrade and increase my contract to more talk time, data and SMS's. I found a deal on their site which appealed to me and on attempting to purchase I encountered some problems and for some reason it wouldn't let me complete the upgrade. The next day I received a call from a call centre agent who went through the whole process of signing me up. I was initially duly impressed by their follow up. Although I did not need to purchase the SIM card per se as my own SIM would be upgraded I had to listen to the whole business of how it would be delivered etc, etc, even though I explained that nothing was going to be delivered as I was retaining my own SIM. He agreed with that but still went through everything which I guess he had been told he had to do so I let him do so. He informed me that upgrades take place on the 1st of the month so mine should come through the next day 1 November, but if it was too late for that then it would become effective from 1 December. As it did not kick in on 1 November I waited with much anticipation for 1 December, especially as I wanted (and would be paying for) the increased amount of air time, data, and SMS's in time for the festive season. Imagine my chagrin when the 1st arrived and there was no upgrade. It is impossible to contact Vodacom on line - they give no email addresses for the various departments which is terribly frustrating, so I ended up having to phone to query the matter. What a joke!!!! I literally held on for just over an hour, and when I did get through I was told I was through to the wrong department (even though I had pressed the correct "number" for upgrades) and was told she'd transfer me to the correct department. Thank goodness the wait was not quite so long - about 10 minutes - but lo and behold I was again told they had put me through to the wrong department and I was transferred again! Long story short I eventually got through to someone who appeared able to assist. They managed to find a record of my purchase but said that my upgrade hadn't become effective on 1 December as I still had to receive my "Top Dog Educational Package" by courier! I had no knowledge of this and as a pensioner don't even want it, but was told I had to receive it. He then proceeded to tell me that the package was still with the courier service and hadn't even been sent out yet - more than a month later!!!!! What sort of service is this? He said until I had signed for the Top Dog and put some or other code into my phone to acknowledge I had it, my upgrade would not be effective. And on top of that, it would only become effective on the 1st of the following month. This had definitely not been told to me when I initially took out the upgrade. On checking my latest statement I see there is an invoice attached for "Top Dog Educational, Order Qu 1, Despatch 1" and below that "NEXT DAY Delivery Service, Order Qu 1, Despatch 1". Next day delivery servie my eye. It seems as if the right hand doesn't know what the left hand is doing at the call centre, and it's impossible to get hold of anyone with any clout. I have been a Vodacom customer since I got my first cell phone nearly 20 years ago, and have NEVER had such disgusting service from them. I wonder what is happening in the upper echelons to cause this? And last but not least - although on hellopeter it is claimed they do respond to reviews, I note that the response is automated and not personal. I guess I don't expect much joy from them but it was good to get this off my chest - thanks for reading/listening if you have got this far.
2 replies
Review Distribution
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1 (20%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)