JJ
Jacques J
Active since Dec 2017
43
Reviews
0
Industries
Reviews
43 reviews3 months ago
Privacy Weakness on WIFI
Multiple requests to change weak privacy warning… Amobia team keeps supporting half way and then makes it out as if I’m stupid.0 replies
11 months ago
Unacceptable!!
Policy was cancelled in time and all the required steps followed by my broker. You then took another debit order without authorization. Caused my account to go into the “red” and I got charged penalties! Now I must wait until you decide to refund me. How about you also pay for my penalty from the bank?2 replies
13 months ago
Abuse of personal contact details
Misuse and abuse of my phone number. I keep receiving unwanted calls from your team to activate banking with Discovery. I keep asking for my details to be removed, yet I still get call non stop… even after hours!! Should I report this to the regulator?2 replies
24 months ago
POOR Service is your middle name !!! Nothing changes with FNB
I HATE this bank. They phone me to activate a "Fusion" account.... call dropped and they don't think it's important to phone me back. More than 5 requests on Secure Chat and more than an hour later I get a call back telling me they happy with everything (Like I don't have any additional questions).... when I speak to management they tell me the phone lines work this way and they cant phone me back when a call dropped. Shame... sound like we developed the system to meet your requirements and not those of your clients!! I will be looking for a new bank sooner than later!!!1 reply
25 months ago
Poor/ no client satisfaction
This establishments management thinks they don’t have to treat us like clients. When you complain they take their time to rectify issues and tell you that you should not let mails continue up and down like it’s such a hassle for them… clearly no understanding for customer care or satisfaction within this team, and wish they can stop acting like they doing us favors. Also would be lovely if they return phone calls….0 replies
35 months ago
Poor client service and double billing
Poor client care. Messing up on statements and say I need to pay a double payment based on their inability to reconcile my account and take a manual payment into account. This still not reflecting on current statement and I have asked finance to get back to me multiple times!!1 reply
36 months ago
Private Banker/ Banking / Call Centre - POOR Service
Private Clients call centre. I waited 37 min on hold, then I phoned from my partners phone... 1 min and 30 sec later someone answered..... Call centre person said they deal with first in, first out. REALLY?1 reply
39 months ago
Pictures and color of products not the same when delivered
Product pictures and color of these products not the same when they arrive at your place. These things are not checked correctly before being delivered to the client, then the client needs to part with these items for an internal investigation.0 replies
Review Distribution
5 Star
2 (4.7%)
4 Star
1 (2.3%)
3 Star
3 (7%)
2 Star
19 (44.2%)
1 Star
18 (41.9%)