LP
Landsdowne Property Management (Pty) Ltd
Unclaimed Business
LP
Landsdowne Property Management (Pty) Ltd
Unclaimed Business
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Landsdowne Property Management (Pty) Ltd faces overwhelmingly negative sentiment from tenants, owners, and residents across multiple estates. Customers consistently mention deposit disputes, unexplained deductions, and difficulty securing refunds after move-out or property sale. A recurring theme is poor communication, with emails and calls reportedly going unanswered, and frequent staff turnover disrupting continuity. Levy billing irregularities, unprofessional conduct, and a perceived lack of accountability surface repeatedly. Isolated positive feedback highlights individual staff members who provide responsive, personalised assistance when issues are escalated directly.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.2|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 12:06
Unprofessional and Complete disregard - Worst Service
Landsdowne manages Terranova, there has been dampness since 2023 and they deny their responsibilities, this year the tenant moved out due to non compliance and poor conditions. Kyala is the Manager, getting hold of her is almost impossible. They make you believe everything is approved and resolved and then you wait. Maxwell the maintenance manager is permanently awaiting feedback from Kyala, Both are highly confused and have no regard for your circumstances or the urgency . There is a new tenant moving in next week and no work is done. No communication regarding timelines, we must just wait indefinitely.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 12:06
Unprofessional and Complete disregard - Worst Service
Landsdowne manages Terranova, there has been dampness since 2023 and they deny their responsibilities, this year the tenant moved out due to non compliance and poor conditions. Kyala is the Manager, getting hold of her is almost impossible. They make you believe everything is approved and resolved and then you wait. Maxwell the maintenance manager is permanently awaiting feedback from Kyala, Both are highly confused and have no regard for your circumstances or the urgency . There is a new tenant moving in next week and no work is done. No communication regarding timelines, we must just wait indefinitely.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 06:51
Do Not Rent from Landsdowne
I would not recommend renting through this agency. After moving out, I did not receive a final statement, and deductions were made from my deposit without any detailed breakdown or explanation. I contacted them twice via email to request the final statement, but received no response. The unit in question is located at The Huntsman in Somerset West.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 06:51
Do Not Rent from Landsdowne
I would not recommend renting through this agency. After moving out, I did not receive a final statement, and deductions were made from my deposit without any detailed breakdown or explanation. I contacted them twice via email to request the final statement, but received no response. The unit in question is located at The Huntsman in Somerset West.
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Anonymous
1 reviews | Active since Jan 2020
5 Apr 2026, 06:00
BEWARE OF LANDSDOWNE PROPERTIES (Malibu Complex)
The Landsowne are doing bad job on the security as it's so easy for ******* to go in to the Malibu Complex and if unlucky you leave your balcony sliding door open while away or asleep. They easily go through there at night to ***** your belongings and no investigation will be done as they call it just another bad day even making you feel stupid like it's a normal thing. So beware when doing business with them especially their unsafe property management!
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Anonymous
1 reviews | Active since Jan 2020
5 Apr 2026, 06:00
BEWARE OF LANDSDOWNE PROPERTIES (Malibu Complex)
The Landsowne are doing bad job on the security as it's so easy for ******* to go in to the Malibu Complex and if unlucky you leave your balcony sliding door open while away or asleep. They easily go through there at night to ***** your belongings and no investigation will be done as they call it just another bad day even making you feel stupid like it's a normal thing. So beware when doing business with them especially their unsafe property management!
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 09:26
Great support from Marlene!
Had a problem with my prepaid meter not working. Reached out to Marlene Wilmore from Landsdowne to assist. She followed through and updated me professionaly. Turns out the electrical contractors on site disconnected some wires. I really appreciate the personalised and professional support to get this issue resolved speedily. Thank you, Marlene! Rgds, Magen Moodley, Infinity.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 09:26
Great support from Marlene!
Had a problem with my prepaid meter not working. Reached out to Marlene Wilmore from Landsdowne to assist. She followed through and updated me professionaly. Turns out the electrical contractors on site disconnected some wires. I really appreciate the personalised and professional support to get this issue resolved speedily. Thank you, Marlene! Rgds, Magen Moodley, Infinity.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:05
Unsatisfactory Management
I am writing to formally express my dissatisfaction with the service I have received throughout my tenancy with your company management at Greenbay in Gordon's Bay. Unfortunately, my experience has been extremely disappointing from the outset. At the beginning of the process, I found your team to be friendly and accommodating while securing tenants. However, once my deposit was paid, the level of service deteriorated significantly. Despite the property being advertised as pet-friendly, I was informed after payment that my dog had not yet been approved. As a result, I paid for a full month’s rent while not yet residing in the property, which I find entirely unacceptable. Additionally, my interactions with the representative assigned to me were often marked by unprofessional and discourteous communication. This is concerning, especially given that I consistently fulfilled my obligations as a tenant by paying my rent in full and well before the due date each month. The moving-out process has been equally frustrating. I was instructed to vacate the property earlier than the end of my paid rental period to accommodate preparations for a new tenant, despite having paid for the full month and vacating on the 25th. Furthermore, a cleaning quotation was obtained and deducted from my deposit without proper clarity or prior agreement. I must also highlight that the exit procedures were not clearly communicated, which resulted in avoidable financial loss on my part. To date, I have not received any acknowledgment or apology regarding these issues. I have made every effort to cooperate and comply with all requirements; however, I am now experiencing unnecessary delays in the refund of my deposit, accompanied by what I perceive to be unjustified explanations. This ongoing situation is unacceptable. Should this matter not be resolved promptly, I will have no alternative but to escalate it to the Rental Housing Tribunal. I have exercised considerable patience throughout this process, yet I feel that my concerns have been met with disregard, including the manner of communication from your team. It is also concerning to note the number of similar complaints publicly available, which suggests a pattern that requires serious attention. I question whether senior leadership, including Jonathan Kohler, is aware of these ongoing service issues. I trust that this matter will now be treated with the urgency and professionalism it requires. I look forward to your prompt response and resolution.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:05
Unsatisfactory Management
I am writing to formally express my dissatisfaction with the service I have received throughout my tenancy with your company management at Greenbay in Gordon's Bay. Unfortunately, my experience has been extremely disappointing from the outset. At the beginning of the process, I found your team to be friendly and accommodating while securing tenants. However, once my deposit was paid, the level of service deteriorated significantly. Despite the property being advertised as pet-friendly, I was informed after payment that my dog had not yet been approved. As a result, I paid for a full month’s rent while not yet residing in the property, which I find entirely unacceptable. Additionally, my interactions with the representative assigned to me were often marked by unprofessional and discourteous communication. This is concerning, especially given that I consistently fulfilled my obligations as a tenant by paying my rent in full and well before the due date each month. The moving-out process has been equally frustrating. I was instructed to vacate the property earlier than the end of my paid rental period to accommodate preparations for a new tenant, despite having paid for the full month and vacating on the 25th. Furthermore, a cleaning quotation was obtained and deducted from my deposit without proper clarity or prior agreement. I must also highlight that the exit procedures were not clearly communicated, which resulted in avoidable financial loss on my part. To date, I have not received any acknowledgment or apology regarding these issues. I have made every effort to cooperate and comply with all requirements; however, I am now experiencing unnecessary delays in the refund of my deposit, accompanied by what I perceive to be unjustified explanations. This ongoing situation is unacceptable. Should this matter not be resolved promptly, I will have no alternative but to escalate it to the Rental Housing Tribunal. I have exercised considerable patience throughout this process, yet I feel that my concerns have been met with disregard, including the manner of communication from your team. It is also concerning to note the number of similar complaints publicly available, which suggests a pattern that requires serious attention. I question whether senior leadership, including Jonathan Kohler, is aware of these ongoing service issues. I trust that this matter will now be treated with the urgency and professionalism it requires. I look forward to your prompt response and resolution.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 08:17
Avoid this company at all costs - You've been warned
Avoid this company at all costs. After moving out of our apartment in Amsterdam Estate (Olivedale), managed by Landsdowne Properties, our entire deposit of approximately R11,000–R12,000 was withheld. The justification provided at the time was: - Repainting walls and doors — despite this being normal wear and tear after lawful occupation. - “Slight swelling” in a bathroom cabinet panel, which they used to justify replacing the entire cabinet rather than repairing a minor issue. I can understand the walls, but replacing an entire cabinet over minimal swelling is excessive. If basic bathroom humidity causes swelling, that reflects material quality, not tenant negligence. There was no fair distinction made between reasonable wear and tear and actual damage. Based on our experience, deposits do not appear to function as security — but rather as a convenient renovation fund. Now, nearly a year later, they reach out to us stating that we owe an additional R400 on top of our security deposit that was withheld. Tenants should proceed with extreme caution.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 08:17
Avoid this company at all costs - You've been warned
Avoid this company at all costs. After moving out of our apartment in Amsterdam Estate (Olivedale), managed by Landsdowne Properties, our entire deposit of approximately R11,000–R12,000 was withheld. The justification provided at the time was: - Repainting walls and doors — despite this being normal wear and tear after lawful occupation. - “Slight swelling” in a bathroom cabinet panel, which they used to justify replacing the entire cabinet rather than repairing a minor issue. I can understand the walls, but replacing an entire cabinet over minimal swelling is excessive. If basic bathroom humidity causes swelling, that reflects material quality, not tenant negligence. There was no fair distinction made between reasonable wear and tear and actual damage. Based on our experience, deposits do not appear to function as security — but rather as a convenient renovation fund. Now, nearly a year later, they reach out to us stating that we owe an additional R400 on top of our security deposit that was withheld. Tenants should proceed with extreme caution.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 07:45
Avoid working with Layla if you want to avoid disappointment
Reached out to an agent named Layla Agherdien via an ad for a house I was really interested but she didn't respond. I reached out again via WhatsApp and by that time there was already an offer, I asked if we could put in a higher offer but she didn't answer the question. After several follow ups FROM MY SIDE ONLY she left me with hope that their might be a 50% chance the sale will go through. So I stayed hanging on trying to follow up after a week or so but she just blatantly ignored my texts and even my email. Complete lack of professionalism and terrible customer service.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 07:45
Avoid working with Layla if you want to avoid disappointment
Reached out to an agent named Layla Agherdien via an ad for a house I was really interested but she didn't respond. I reached out again via WhatsApp and by that time there was already an offer, I asked if we could put in a higher offer but she didn't answer the question. After several follow ups FROM MY SIDE ONLY she left me with hope that their might be a 50% chance the sale will go through. So I stayed hanging on trying to follow up after a week or so but she just blatantly ignored my texts and even my email. Complete lack of professionalism and terrible customer service.
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