PM
Precious M
Active since Nov 2017
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Poor customer service
This is the third time I am writing a review about the poor service I’ve received. I still have the fridge with a leaking water dispenser, and despite my repeated attempts to call and email Ridhaa and his team, I have received no response. At this point, I no longer want this fridge. Their service is unacceptable, and what frustrates me most is being ignored. Customers deserve better than this.
0 replies
2 months ago
Poor service
On the 25th of March I submitted a review, and the very next day I was told the service team would get back to me. Yet it was only on the 31st of March that I finally received a call from Ronald Classens, saying he would come to my place. When I asked what for, he told me he was coming to replace the dispenser. This is unacceptable. The first technician who assessed the fridge clearly told me that Defy would provide me with a new unit. I even asked him what would happen if the replacement had the same issues, and he told me that unfortunately defy will replace me with the same fridge, now the situation is worse, you want to replace only the dispenser. This shows a complete disregard for the customer. I do not want a Defy fridge anymore. I want my money back so I can buy another brand. The level of service I have received is appalling, and I have never experienced anything this poor. It feels as though my concerns are being dismissed, and I cannot help but wonder if this treatment is because I am a Black female.
1 reply
2 months ago
Poor communication and service
I purchased a Defy fridge from you store in Canal Walk approximately six months ago. Since then, I have experienced several issues, including a leaking water dispenser and loose wheels. On 17 February 2026, I visited the store and reported the problem to the supervisor, Mr. Ridhaa Salie, who logged a call with Defy and copied Adam Sait, Cameron, and Sadeeka. On 25 February 2026, Mr. Ronald Classen, the supplier from Defy, inspected the fridge and confirmed the dispenser was leaking. He advised that Defy would provide the same make unless I arranged with the store for a change. I accepted this outcome at the time. However, despite Mr. Classen later following up with me, I informed him that I had not received any communication from Mr. Salie or his team. To date, I have still not received any update. I attempted to call Mr. Classen directly and sent him a message, but received no response. On 25 March 2026, I contacted the Rochester store and spoke to Sadeeka, who said she needed to verify details with Mr. Salie. The call was cut off, and she never called back. Up until today, no one has provided me with any feedback or resolution. The lack of communication and service has been unacceptable. I no longer wish to deal with Rochester Canal Walk. I request a full refund so that I may purchase a fridge elsewhere.
0 replies
2 months ago
Poor communication
I purchased a Defy fridge from Rochester Canal Walk approximately six months ago. Since then, I have experienced several issues, including a leaking water dispenser and loose wheels. On 17 February 2026, I visited the store and reported the problem to the supervisor, Mr. Ridhaa Salie, who logged a call with Defy and copied Adam Sait, Cameron, and Sadeeka. On 25 February 2026, Mr. Ronald Classen, the supplier from Defy, inspected the fridge and confirmed the dispenser was leaking. He advised that Defy would provide the same make unless I arranged with the store for a change. I accepted this outcome at the time. However, despite Mr. Classen later following up with me, I informed him that I had not received any communication from Mr. Salie or his team. To date, I have still not received any update. I attempted to call Mr. Classen directly and sent him a message, but received no response. On 25 March 2026, I contacted the Rochester store and spoke to Sadeeka, who said she needed to verify details with Mr. Salie. The call was cut off, and she never called back. Up until today, no one has provided me with any feedback or resolution. The lack of communication and service has been unacceptable. I no longer wish to deal with Rochester Canal Walk. I request a full refund so that I may purchase a fridge elsewhere.
1 reply
2 months ago
Poor communication
I purchased a Defy fridge from Rochester Canal Walk approximately six months ago. Since then, I have experienced several issues, including a leaking water dispenser and loose wheels. On 17 February 2026, I visited the store and reported the problem to the supervisor, Mr. Ridhaa Salie, who logged a call with Defy and copied Adam Sait, Cameron, and Sadeeka. On 25 February 2026, Mr. Ronald Classen, the supplier from Defy, inspected the fridge and confirmed the dispenser was leaking. He advised that Defy would provide the same make unless I arranged with the store for a change. I accepted this outcome at the time. However, despite Mr. Classen later following up with me, I informed him that I had not received any communication from Mr. Salie or his team. To date, I have still not received any update. I attempted to call Mr. Classen directly and sent him a message, but received no response. On 25 March 2026, I contacted the Rochester store and spoke to Sadeeka, who said she needed to verify details with Mr. Salie. The call was cut off, and she never called back. Up until today, no one has provided me with any feedback or resolution. The lack of communication and service has been unacceptable. I no longer wish to deal with Rochester Canal Walk. I request a full refund so that I may purchase a fridge elsewhere. Thanks,
0 replies
3 months ago
Disappointed with Staff Service
I am writing to express my disappointment with the service I received at Virgin Active Rylands on 19 March. As a new member through Vitality, I was granted a 3-day visit pass. However, when I arrived at the gym, I was unable to access the facility because the consultants could not retrieve or generate my QR code. Prior to my visit, I had received a message from Sandiso with instructions on how to book a class. I followed the steps but struggled to complete the process. This led me to visit the gym in person for assistance. Unfortunately, the support I received was not helpful. Palesa advised me to delete and reinstall the app, which I did, but the issue was still not resolved. What I found particularly frustrating is that I was expected to resolve the issue myself, while the staff on-site were also unable to assist me. As a new customer, this experience was very disappointing. I expected a higher level of service and support, especially when dealing with access issues that prevented me from using the facility at all. I would appreciate it if this matter could be investigated and resolved as soon as possible. Additionally, I would like clarity on how I can access the gym during my remaining visit days without further inconvenience. I look forward to your response. Regards, Precious
0 replies
29 months ago
Disappoint
I am not happy with the service I received at Nedbank. I app**** for overdraft and the 29th of December 2023. I was then told by the consultant Hlobisile Madonsela that assisted me that I was approved for R18 600. She asked me to send her two copies of my pay slips. On the 2nd of Jan I got the email that my application has was declined. What I do not understand is that from R18 600 that I was approved for, couldn't they just have reduced to any other amount instead of declining? I've been banking with them since I was at school but when I need help, they are not there. Even my bond they declined it in 2017 and FNB approved it. Two years down the line they offered me a lower interest rate, so I had to move my account from FNB back to Nedbank. I should have just stayed with FNB because you are not helpful at all. Regards, Precious
0 replies
52 months ago
I'm pleased with your communication
I'm pleased with your communication. Keep it up
1 reply
57 months ago
Unhappy about your poor service
November 2020 my brother and I we lodged a complaint against MR Power who is our executor. On 03/11/2020 we received an acknowledgement via email. Louise Belcher sent us an email that MR Powers is not responding to their emails. She sent us an email that they are escalating the matter to Thabo Mkoko and Thumeka Dwanya. We sent them an mail on the 20/05/2021 they never responded till today. We need to appoint an executor. We don't know what to do. Our previous executer is refusing to give us our file back. Please help. Regards, Precious
0 replies
59 months ago
Pay my refund
Hi, I switched over my bond to nedbank and on the 23rd July it was canceled. Nedbank payed them more and fnb told me I will get the 6900 in after 40 days. Now I have been calling and the consultants are telling me about the backlog. What makes me angry no one is communicating. I have to call them several times and mind you they don't even have a toll free number. All I want to know is when do I get my money? Why did you keep it in the first place knowing that my home loan was settled?
1 reply
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1 Star
13 (92.85714285714286%)