RM
Robert M
Active since Nov 2017
10
Reviews
0
Industries
Reviews
10 reviews37 months ago
No service or systems in place
This company doesn't even deserve a star. Rather invest your money else. You can't even get through to speak to an agent.I called last week and requested a call back, as long call waiting times and no call back to date. I sent an email last week, no feedback. Logged a complaint on the app and the agent rep**** cc'd me in the email requesting team to respond,yet no response. I called the call centre again today 30 minutes and no answer. Pathetic no service as all.Its not hard to respond to an email I'm sure you should have teams working on responding to mails with answers not referring me to nothing. Mrs S Mayer
1 reply
37 months ago
Failure to remove negative information
Good day I've been trying to get my name clear for the better part of 2+ years I've got my clearance certificate from liddle & Associates myself and Quinton have mailed all the Credit bureaus months ago asking that I get removed from the bureau but nothing has happened I keep getting declined everywhere even though I ow nobody anything. Please I'm desperate for help it's affecting me in a really negative way. My information(Robert Mayer) [email protected] Regards Robert Mayer
0 replies
44 months ago
Harassment
I've been doing my shopping for years at plumstead checkers love the store it's always clean friendly staff but I've been approached on numerous occasions either at the entrance of this store or while doing shopping by people begging for money I had my wife and daughter with me on the 2nd November and we were approached again by a guy he was so persistent that it made myself and wife feel really uncomfortable and some weird guy following us around in the store for that reason I won't be going to do my shopping any longer there nothing against the shop I just want to go about my business and leave not be harassed and followed.
0 replies
50 months ago
Terrible service no Fibre for 2days
Due to loadshedding I've been with out Fibre for 2days already and to top it all off we all work from home and are reliant on the internet I contact my sp afrihost spoke to 3 people firstly neom I was informed to reboot the router then reset the router which I did still not working then I was advised to remove the ac power cable did it still not working this is really poor service I've also recieved a service request number Provisioning logged: ISP-728632 saying it's logged with vumatel and it can take another 48hrs I work in this industry and I know it can't take that long to configure a router high disappointed in this have always kept afrihost and vumatel in high regard...
0 replies
50 months ago
No Fibre connection for 2 days already
Due to loadshedding I've been with out Fibre for 2days already and to top it all off we all work from home and are reliant on the internet I contact my sp afrihost spoke to 3 people firstly neom I was informed to reboot the router then reset the router which I did still not working then I was advised to remove the ac power cable did it still not working this is really poor service I've also recieved a service request number Provisioning logged: ISP-728632 saying it's logged with vumatel and it can take another 48hrs I work in this industry and I know it can't take that long to configure a router high disappointed in this have always kept afrihost and vumatel in high regard...
0 replies
51 months ago
Missing deposit and credit
I've been waiting to get my deposit back from telkom for almost 3 years already I keep calling and keep getting references number after reference number or being told in 48hrs I'll recieve my deposit and credit owed paid back to me I've sent a lady my bank account details copy of my ID and yet nothing month after month I recieve a email from telkom telling me I'm in credit the latest ref no I recieved is 62020784 its weird how these company's blacklist you when you ow them money but as soon as they ow you money they get away with it telkom ceo should really look at sorting out there aftersale service that's why so many people are leaving telkom because of the terrible service they recieve...
0 replies
59 months ago
Dismal service for the city of cape Town
My power and 4 other people's power in our complex in plumstead has been off since the 23rd I've lodge a complaint with the city of cape Town electricity department and got a reference number 9111127734 and been informed they working on it its unacceptable that we as paying clients have been out of power for more than 24hrs it's inhumane and unacceptable my meat in the fridge will most likely have to be thrown away and all I get from them is we working on it we pay for electricity usages don't treat us like you doing us a favor theres something called rates and taxes I'll be taking this further
0 replies
79 months ago
Over a week to get replacement window
Replacement of broken back window. I would like to to bring to your attention the poor quality service I am receiving from your affiliated company Pg glass. I put through my claim on Saturday 07/12/2019 and I had faith things would run smoothly as you were efficient.Since dealing with Pg glass from branch level it has been awful. The call centre agent said it needs to be ordered and I will get a call from the branch.I called the branch myself to be pro-active and the lady said I need to wait on the order and was told by the lady possibley Friday 13/12/2019. I asked about temp window and was told I Need to pay.I told her I have insurance so if I dont pay I need to drive with no window for almost a week and she said I can come in for a temp plastic cover.(amazed I needed to ask for something when they are the specialists and they are awaiting the order).I will understand if it takes 2 business days for the order but really almost a week with no window surley I'm vulnerable as the car is now much more easier accessible to crooks. Then Monday 09/12/2019 I called into outsurance to mention I'm not happy waiting so long and the agent didnt seem too understanding(that's a first from outsurance).I again then called Pg glass myself to find out what's happening.The same lady that I had to ask about temp cover told me my window has arrived and I can come in. To my disappointment it was a mistake by the lady and there is no glass and I'm annoyed coming to the branch for nothing. Then Belinda apologised the for error and offered me discount on the excess.She said they are still waiting for the delivery it should be rèady Friday.The manager Nuraan over hears and chips in saying she will get the glass herself and it was mentioned as we were talking that it should have a smash & grab tint as that is mentioned on the documents Belinda had in her hand. Then Friday 13/12/2019 arrives I call in to follow up, as I had not heard from the branch.The lady that answers not sure of her name as she seems so lost as always,I asked to speak to Belinda and said she that the window will be there by 2pm as the manager Nuraan is collecting it from Parrow and that 2pm it will be load shedding in the area.Stating the window can still be fitted however they won't be able to vacuum,which I said was fine. Then I get to pg glass after 3pm.The guy doing the job and the lady said they can install window but cant vacuum I said it fine and then he said the glass in panel needs to be cleared too and I can come back.I said I dont mind waiting as the power will be going on after 4pm.I wanted the job to be done as I dont want to return since they close at 5pm. As I'm sitting there over 30 minutes already the manager informs me that I need to come back on Tuesday 17/12/2019 as the person that does the tint is not there and she did not know I needed the tint(clearly u can see all the windows on my car has tint and its stated on the documents which was mentioned on Monday.She offered to come to my place Tuesday 17/12/2019 if there is a power supply which there isnt ,as I live on a complex.This means I now need to drive back to pg glass ,this is insanely bad service.Almost 2 weeks to get my window sorted by a company that SPECIALIZES with glass. There is a lack of Transparency,communication, time value of your customer and knowing what must be done for your customer. I have been just over a year an outsurance client. My first claim and I'm irrately disspointed in the lengthy poor process.My faith in outsurance and pg glass is zero.When my premium was collected it was not a lengthy long wait all the funds were there.
2 replies
104 months ago
Waited almost 2 hours for a simple burger and nuggets
I ordered a takeaway with McDonald's plumstead at 19:15 for a happy meal ,a big mac nuggets and fries at 20:55 my food still hadn't arrived so I contacted the online team where I ordered my takeaway spoke to Portia and I cancelled my meal what has happened to service delivery in this country surely it can't take you almost 2 hours for such a simple meal definitely won't be ordering food a McDonald's again
0 replies
104 months ago
Terrible service
I ordered a 4Meg uncapped internet line on the 4th of November with telkom everything went off well I paid the deposit required to get the adsl line installed I finally got a install date for the 15th of November I requested a day out of work as I received a SMS telling me it will be a whole day job ,on the morning of the 15th I got contacted by the installer telling me they got the order wrong it had to be sent back to commercials which is messed up ,as a first time telkom client I felt angry knowing that I wasted a day out of work for nothing then the installer asks me if I can go to kenilworth Centre asking them to find out if they can do the order for me which is not my job so I contacted the call centre I sat on the phone for more than 3 hrs trying to get this resolved , eventually I got a call back from telkom (Lester) telling me a installer would come through to install the adsl line he eventually got here at 14:50 (WHOLE DAY JOB) with no router just to inform me that my line was faulty and a technician had to come out to fix the line I contacted them on the 20th November 2017 just for the call agent to tell me they don't have any stock for the technician to fix the line it's appalling service I'm really dissastified with telkoms service there is no communication and as a communication service provider they are terrible I have to call after them they can't provide me with dates or anything there is absolutely no customer service .
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)