RM
Ralekhotla M
Active since Nov 2017
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
BAD CUSTOMER EXPERIENCE
Not great customer experience...Clearwatet iStore closes at 19h00 and i was there just before 18h00; however the store manager literally said " my consultant already tired" we can only assist you the following day, it will be better if you put a note in store for future at least your customers are made aware that from 18h00 you are no longer assisting any contract customers rather than someone waste his / her time coming to the iStore an hour before closing. Secondly the call centre agent must advance customer accordingly.
0 replies
6 months ago
Terrible service
Terrible after sales and they have a don't care customer attitude
1 reply
21 months ago
Disappointing Customer Service
Today service experience left a bitter taste. I have been using kilokor workshop to service both my cars for many years and the service was excellent. Unfortunately Jackie wasn't available today and I'm writing this review with a heavy heart looking on the previous excellent service and professionalism I previously got from the team, especially Jackie and Jeremy, I got to kilokor motors at 16h45 to fetch my car for service, the office was locked and everyone gone. Surely a courtesy call was going to make a huge different just to advise that 16h30 you knock off ,unfortunately your website also misleading as it shows 17h00 as closing time. I took Uber to get to your place and had to get home back home as you already closed and not even a courtesy call to check if I'm am still coming to fetch my car., for so many years on both cars I haven't left it overnight as I always collect same day. I spoke to the gentleman in the workshop and he advised the cashier and paper work is locked and I can get my car tomorrow, which I don't blame him cause there was nothing he could do. Surely the Rep who was handling the service process could have advise me upfront that 16h30 we are closing, I was gona waste time coming.
1 reply
21 months ago
The agent are friendly, but can the admin or back office improve their turn around time
The agent are friendly, but can the admin or back office improve their turn around time. It takes time to get an answer or feedback if someone is booking a vehicle for service.
1 reply
24 months ago
Pathetic Customer Experience
Really a poor customer service and no accountability at all once they have taken your money. Order pair of LED globes and only 1 item delivered, 1 missing. Logged a query and unfortunately all sort of stories that the supplier not co-operating, surely you have signed SLA with your suppliers . Pity I paid upfront with the card , no more unless COD . Order # 154254158
0 replies
34 months ago
POOR SERVICE
I haven't seen a service provider with such don't care attitude and terrible service, very unprofessional.
3 replies
37 months ago
Poor Customer Service
I contacted your sales dep on 22/05/2023 and spoke to Nqobile for a new contract as the device I'm looking for not available in stores, except online or through your call centre. I must say that your service has gone from worse to terrible, I can't even explain. After sending all the supporting docs to this lady email address provided, she can't even acknowledge the customer emails, despite sending her follow ups emails. I contacted your sales dep this afternoon and after my call was transferred from one department to another without any resolution, until I was advised that your vetting department is awaiting for the application supporting docs. Clearly this lady kept my sent documents with her. If you can go back to the history of my contracts records, you will notice that from 5 active contracts I haven't been upgrading or renewing my contract with mtn due to your Agents poor service received. The 4th contracts recently been canceled end April and only 3 active contracts left with you. If this is your customer service standard your employees signed for, surely you are face with a huge challenge and your customers based must be drastically going backwards as no customer can stand for this kind of terrible service. Your competitors are increasing their customers base , while your employees aren't taking their job seriously and thinking that they are doing customers favors by providing this low level service. I have sent your complaint and customer care service to cancel this application as I have no time to waste and following up on your Agent who doesn't even respond to emails.
0 replies
40 months ago
Fibre Downtime
I logged numerous tickets with vodacom Fibre department since from the 25th January 2023 to date my complaint or matter hasn't been resolved. Everytim your Agent keeps on closing the tickets without any resolutions and when I called your fibre they keeps on generating new tickets. Again your consultants closed this ticket without any resolutions, ref SR230201-765066. Please advise what else do you need to resolve my downtime complaint.
2 replies
41 months ago
PATHETIC SERVICE
SO230130-634880 Attached find confirmation of the router replacement quote as discussed earlier. Thank you for your assistance. I would really want to lodge a formal complaint in regards to a pathetic service received from vodacom. I spoke to various vodacom agents since the 25th January 2023 and every time with empty promises and very incompetent. All along they confirmed that my router replacement is been logged whereas they don't know how to process the order until Gift and Mohau assisted me today. I have spent lots of money buying data since Wednesday last week plus number of calls made with cost to vodacom without any resolutions. On 25th January the call was logged with ref SR230125 - 739418 and Vumatel technician came on Friday and advised that the router power isn't coming up and router need to be replaced. On Friday 27th January, vodacom agent by the name of Asiphe advised that he has ordered a router replacement and provided me with ref SR230127-747059. This morning when I followed up , another gentleman by the name of Victor advised me that Asiphe didn't log an order number for router replacement and offered to assist, whereas himself doesn't know what he was doing and no router replacement ordered. When I called again to check indeed Victor placed order for the router this wasn't done as well. Really the above relates how incompetent is your frontline agents that you are really to provide services to your customers. Until I insisted to talk to a supervisor this morning that's when I spoke to Gift and Mohau to process the router replacement with order SO230130-634880. The whole week wasted due to your incompetent staff since Wednesday until Mohau and Gift tried their level best to assist me today. @ Vodacom Management Team, please note that I will not pay any amount since the down time from 25th Jan 2023 until you decide when are you delivering this router. Can you please escalate this order at least to get this router latest tomorrow 31st January 2023.
4 replies
41 months ago
Poor Service
REF: SR230125739418 Vodacom Fibre team, please note that if my Fibre service doesn't get resolve this weekend, you must expect my next call with cancellation request. I cannot pay something that I don't have access. When you debit the funds monthly , I don't tell you about the TAT ,and every time I need to follow-up on you.
6 replies
Review Distribution
5 Star
2 (6.896551724137931%)
4 Star
1 (3.4482758620689653%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (89.65517241379311%)