Clearwater Mall
Unclaimed Business
|2.3|12 Reviews (last 12 months)|This business does not respond to reviews
Clearwater Mall
Unclaimed Business
|2.3
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Clearwater Mall presents a mixed customer experience shaped largely by the conduct of staff across its various tenant stores. Shoppers consistently mention dissatisfaction with rude, inattentive, or unprofessional service, particularly around closing times and at banking and telecoms outlets. A recurring theme is frustration with faulty parking payment machines and exit booms that have remained unresolved over time. On the positive side, customers highlight standout individual consultants whose patience, professionalism, and helpfulness create memorable, stress-free interactions worth recommending.
Performance(last 12 months):
Trustindex Rating
3.1TrustIndex
3.1
Review Distribution
2.3|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 15:02
Bad service
Service is terrible the self service machine was full so I decided to go to the tills only to find the cashier busy talking to another staff I asked if I can pay she then asked me cash I said no card only for her to send me back to the self service machine and I had to stand in line to use self service machine while she stands talking to her friend I then mentioned to my girl about her service she give me a look and does not take her eyes of me tell I asked her if shes gonna do something which then she removes herself from looking at me
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Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 15:02
Bad service
Service is terrible the self service machine was full so I decided to go to the tills only to find the cashier busy talking to another staff I asked if I can pay she then asked me cash I said no card only for her to send me back to the self service machine and I had to stand in line to use self service machine while she stands talking to her friend I then mentioned to my girl about her service she give me a look and does not take her eyes of me tell I asked her if shes gonna do something which then she removes herself from looking at me
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 16:35
BAD CUSTOMER EXPERIENCE
Not great customer experience...Clearwatet iStore closes at 19h00 and i was there just before 18h00; however the store manager literally said " my consultant already tired" we can only assist you the following day, it will be better if you put a note in store for future at least your customers are made aware that from 18h00 you are no longer assisting any contract customers rather than someone waste his / her time coming to the iStore an hour before closing. Secondly the call centre agent must advance customer accordingly.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 16:35
BAD CUSTOMER EXPERIENCE
Not great customer experience...Clearwatet iStore closes at 19h00 and i was there just before 18h00; however the store manager literally said " my consultant already tired" we can only assist you the following day, it will be better if you put a note in store for future at least your customers are made aware that from 18h00 you are no longer assisting any contract customers rather than someone waste his / her time coming to the iStore an hour before closing. Secondly the call centre agent must advance customer accordingly.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 11:41
Terrible experience
I walked in a Telkom store at Clearwater mall at 17:55 pm and I was approached by a guy named ROFIWA who was very drunk and smelling of alcohol during working hours. firstly He was not wearing his name tag nor did he introduce himself as i walked in, I had to ask for his name after I saw his behavior and high smell of alcohol. He did not address me by my name or ma'am but chose to address me as MY LOVE. He refused to have me email the POA and when i asked why his answer was his not sure, I left the shop and went to do the POA. when I got back he was not in the shop , i was told he went to the toilet as he was walking back in He was shouting that He needs to go home to his wife and his car is outside therefore at 18:30 he must leave so everyone needed to hurry up and finish cause he wants to leave and does not have time for anything happening there. while another female employee was also dosing off while standing also smelling of alcohol. He only told me when his done that his only left with one sim once and I had initially called and to ask before arrival. i asked if he can in another branch and he said no he can not. i had to do use two stores to get two E-sims. Rofiwa was disrespectful, rude and no customer ethics training. He was shouting and making comments as if he was at a shebeen .I was very disappointed with the service from the store.. At the second store, we were assisted by Mr. Simon who was not only professional but did not have a problem with assisting us at 18:50. He was patient and very helpful, He even allowed us to email the POA to the store.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 11:41
Terrible experience
I walked in a Telkom store at Clearwater mall at 17:55 pm and I was approached by a guy named ROFIWA who was very drunk and smelling of alcohol during working hours. firstly He was not wearing his name tag nor did he introduce himself as i walked in, I had to ask for his name after I saw his behavior and high smell of alcohol. He did not address me by my name or ma'am but chose to address me as MY LOVE. He refused to have me email the POA and when i asked why his answer was his not sure, I left the shop and went to do the POA. when I got back he was not in the shop , i was told he went to the toilet as he was walking back in He was shouting that He needs to go home to his wife and his car is outside therefore at 18:30 he must leave so everyone needed to hurry up and finish cause he wants to leave and does not have time for anything happening there. while another female employee was also dosing off while standing also smelling of alcohol. He only told me when his done that his only left with one sim once and I had initially called and to ask before arrival. i asked if he can in another branch and he said no he can not. i had to do use two stores to get two E-sims. Rofiwa was disrespectful, rude and no customer ethics training. He was shouting and making comments as if he was at a shebeen .I was very disappointed with the service from the store.. At the second store, we were assisted by Mr. Simon who was not only professional but did not have a problem with assisting us at 18:50. He was patient and very helpful, He even allowed us to email the POA to the store.
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 17:55
Bad and Rude attitude.
Today,I went to Pick n pay,but on my way out had to wait at cinnamon,I was not feeling well,I asked the lady to sit on the outside chairs,she said no,I answered and said are you chasing your customer away,she answered loudly and shouted "get out".I said,are you serious or joking,she repeated the words loudly and said,I said get out,she is a Tswana lady,she called the security to make sure I don't on those outside chairs.I am so disappointed,never expected somebody to speak so rudely,and I told her ,I will report this,she answered and get out,Don't care,That was the first time I experienced this in that shop. Thank you for allowing us to write our reviews.
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 17:55
Bad and Rude attitude.
Today,I went to Pick n pay,but on my way out had to wait at cinnamon,I was not feeling well,I asked the lady to sit on the outside chairs,she said no,I answered and said are you chasing your customer away,she answered loudly and shouted "get out".I said,are you serious or joking,she repeated the words loudly and said,I said get out,she is a Tswana lady,she called the security to make sure I don't on those outside chairs.I am so disappointed,never expected somebody to speak so rudely,and I told her ,I will report this,she answered and get out,Don't care,That was the first time I experienced this in that shop. Thank you for allowing us to write our reviews.
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Anonymous
1 reviews | Active since Jan 2020
12 Aug 2025, 16:51
Johnathan is the best!
Johnathan from FNB was absolutely fantastic to work with. He helped me open my bussiness account. He was friendly, incredibly helpful, and showed great patience in answering all my questions. His professionalism and positive attitude made the whole process smooth and stress-free. Highly recommend his service!
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Anonymous
1 reviews | Active since Jan 2020
12 Aug 2025, 16:51
Johnathan is the best!
Johnathan from FNB was absolutely fantastic to work with. He helped me open my bussiness account. He was friendly, incredibly helpful, and showed great patience in answering all my questions. His professionalism and positive attitude made the whole process smooth and stress-free. Highly recommend his service!
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