KG
Kubashnee G
Active since Nov 2017
21
Reviews
0
Industries
Reviews
21 reviews3 weeks ago
Zero customer service skills
Disappointing and pathetic after service by staff at the Chatsworth center
0 replies
12 months ago
Pathetic service
Still awaiting a call to review my policy, for more than a year. I am tired of dealing with unhelpful WhatsApp chat and call center agents. Was promised calls from retentions but to date, they don't bother calling. Now I cannot load a new claim and get told I didn't upload the invoice from earlier this year which I have done, numerous times. I need someone from management to call me asap.
1 reply
17 months ago
Pathetic service
I consented for my debit order to go off early this month, Oneplan did not debit and I thought they did debit until I received an sms from them saying it was unpaid. They have called me so many times since Saturday and keep hanging up as soon as I answer. I finally got to speak to someone today, after they were calling again all morning and hanging up. No issues, they sent me a link and I made the payment. My issue is, I have been trying for more than a year to get them to review my policy as it's getting more and more expensive but nobody bothers. They keep promising a call back but nothing. However, for 1 missed payment (no fault of mine) I get hounded with calls??? I will be looking to move to another provider asap as Oneplan service levels are quite pathetic and has dropped drastically over the years. I have my policy since January 2017.
2 replies
19 months ago
Disappointed
Really disappointed with the customer service recently. I have requested a callback numerous times but no one does. If I said it's for a new policy, they would literally become stalkers and call all day yet for an existing policy they don't bother. Tried the app chat, WhatsApp, phone calls etc but the service is atrocious. I previously rated 5 stars and it looks like I was lucky but over the years service levels have dropped. I will be looking around and will be canceling my policy.
1 reply
27 months ago
Chatsworth Bean Tree Cafe
Good day. I would like to raise an official complaint for the BeanTree Cafe in Chatsworth. Last Saturday (23/03/2024) my husband and I ate at the Cafe. We had the chicken tikka schwarma which was amazing. We decided to go back for it yesterday (30/03/2024). Service levels were non existent. We waited a while before someone took our order. After 15 minutes we were told they were out of the wraps used to make shwarmas. We were asked to order something else which we declined. Then we were told the wraps are being made. We waited another 45 minutes and the food arrived. It looked amazing, however, after the first bite we realized it was inedible as it was extremely hot. Hot is an understatement, it was filled with chilli. My husband ate a few bites and started sweating. I took a few bites and the burn was so bad, I had tears streaming down my eyes. We called a waitress who called the manageress. All she did was apologize. We were then asked to pay for both uneaten meals. We paid and left extremely disappointed and hungry. I am 36 weeks pregnant and all I wanted was a tasty meal, instead it was just a big disappointment. To make it worse, whilst still at the Chatsworth center we both had violent diarrhea which has continued all night and still has not stopped. This is definitely due to the extreme chilli in the schwarmas as that was the only thing we ate yesterday. We were not the only ones to complain, many other customers had different complaints. Some people were fed up of waiting to be attended to and walked out.
0 replies
33 months ago
Disappointing service
On 3rd September my family and I decided to dine at John Dory's Ushaka. The service we received was atrocious. Having to wait forever for our drinks, the food, the bill and the card machine. The prawns had a funny aftertaste and was camouflaged in a weird tasting reddish sauce. Our waitress kept disappearing. I would understand if the restaurant was busy, but it was not. The next day I was sent a survey to rate the service received which I rated accordingly. A manageress from the Ushaka branch then called to apologize for the service we received and advised she will investigate what transpired and then give me feedback. Almost 2 weeks later and I have not heard from her. It just goes to show that this branch cannot be bothered with customer service. I would think after spending more than a R1000, we would get some sort of feedback but zilch. Having dined at various JD around the country, this has been the worst experience to date.
0 replies
41 months ago
Disappointing claims experience
I have pet insurance with Oneplan. I took my Furbaby early in December for a vet consultation. She has a large mass which needs to be surgically removed, a skin condition as she is albino as well as enlarged anal glands. The invoice is not very clear but the attending vet has given me a supporting letter stating what my Baby was treated for. This claim has been rejected and I am now liable for the entire amount. I totally understand policy benefits etc as I am also in the insurance industry, however, seeing as the letter states what she was treated for, I do not understand why you have still rejected this claim. I have been trying to contact you through the call center, the chat platform etc since last year to get this sorted but it is near impossible to reach anyone. Your consultants call day and night if there's a possibility for a new sale but the after service and claims journey is pathetic. I have been a long standing client and I am just disgusted at this level of service. I am currently going through a financial crisis and to be told I am now liable for the full amount just adds more stress. If this matter is not resolved amicably, I will have no choice but to take it further and go through the necessary channels and seek legal advice. I have already sent a complaint email to you. I will also be looking to change insurers to a company even though I have been happy with Oneplan thus far.
1 reply
43 months ago
Despicable service with online purchase
I made an online purchase on 25th November. It says shipped on the website. I used the WhatsApp chat option and was told my order was delivered to a totally different address on 28th November. I did not receive any notification that my parcel was delivered or even in the process of being delivered. The arrogant agent then gave me a number to call the courier. I tried and it went through to the health department. He then gave me a landline number which went to a laser company. This agent clearly could not comprehend simple English. I asked 4 times to get a manager to call me, he kept saying he could not give me internal contacts. I did not ask for any internal contact numbers. He insisted I need to call the courier myself. I then called the call centre and got through to a foreign lady who said she will call the courier company and call me back with feedback. No feedback from anyone as yet. There is no email address throughout the website to email anyone. I called the call center again today and was told they are still awaiting feedback from the courier company. I had to go and purchase makeup now as I urgently need it and no one seems to know what is going on with my order. This is pathetic service. Why must I use my airtime and time chasing after the courier company when I have given you the correct address? Why would you provide the incorrect address to the courier company? Why is every single staff of yours unable to speak or comprehend English? Who is going to reimburse me for all my calls to you not to mention the inconvenience of having to go and purchase another bottle of foundation whilst waiting for the 2 I ordered on your website. By the way, your foundation is not exactly cheap at almost R800 a bottle! This is atrocious and disgusting service and I expect feedback asap or else I will be taking this further.
0 replies
53 months ago
Rutendo has been amazing to speak to
Rutendo has been amazing to speak to. Her compassion and client service skills are outstanding. She has gone above and beyond to assist me and dealing with her has been an absolute pleasure.
1 reply
56 months ago
Amazing service
We went to Mozambik Centurion last night for a friend's birthday. The service we received from start to finish was simply amazing. The staff as well as the young owners were so hands on, they even baby sat our friend's baby whilst we ate. The food was delicious and they have awesome specials as well. I will definitely be going back soon. It's not often you receive such amazing service like this.
0 replies
Review Distribution
5 Star
5 (23.80952380952381%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (76.19047619047619%)