MM
Meleny M
Active since Oct 2017
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
FALSE ADVERTISING
I was advised by one of the African Bank consultants to switch my salary and debit orders to African Bank to qualify for the R500 reward. I was informed that I would receive the reward as soon as my first salary was reflected in the account. However, I have already received my salary three times through the account and still have not received the reward. I contacted customer service several times, but I didn't receive a response until I visited the branch. At the branch, I was informed that the reward was rejected due to “insufficient information.” The problem is that nobody can explain what information is supposedly missing, not even the branch staff. I called again yesterday and was promised feedback, but nobody got back to me. I'm following up because African Bank can see that my salary is being paid into the account. This experience is extremely frustrating and feels misleading, especially considering the promises made when encouraging clients to switch their salaries to African Bank.
1 reply
2 months ago
This level of service is disgraceful, ****** ****mers.
I am absolutely ****ed with Sanlam right now. My withdrawal from my plan has passed its due date, and yet I have still not received my money. This is completely unacceptable. The lack of communication and transparency from Sanlam is beyond frustrating — no clear answers, no urgency, and no accountability. This is MY money, and I should not have to chase endlessly or be left in the dark about when (or if) I will receive it. Financial institutions are supposed to be trustworthy and reliable, but this experience has been the exact opposite. I demand immediate action on this matter. Process my withdrawal without any further delay and provide clear communication on what went wrong. If this is not resolved urgently, I will have no choice but to escalate this further. This level of service is disgraceful.
2 replies
2 months ago
****ty Sanlam I want my money.
I have a savings with Sanlam, I've been trying to get hold of them i sent email, Whatsapp and i call they put you on hold for 30 minutes, I can not save my money with people that i can not communicate with, I want to withdraw all my money and cancel the investment this is bull****, I'm not asking for a loan I want my money.
2 replies
4 months ago
Debit Order Honour Facility Not Cancelled and Excessive Charges
I am extremely dissatisfied with the manner in which my request to cancel the Debit Order Honour facility on my account was handled, and I am formally escalating this matter. In December last year, I personally visited an FNB branch ‘ Randpark ridge’ and explicitly instructed that the Debit Order Honour facility be cancelled. I made it very clear that I do NOT want debit orders to be processed when there are insufficient funds in my account, due to the excessive fees and interest charged. I further requested advice on alternative account options that do NOT include this so-called “honour” facility. The consultant assured me that an email would be sent to the department responsible and that the issue would be resolved. Based on this assurance, I reasonably expected the facility to be removed. Despite this, the Debit Order Honour facility remained active. As a direct result of FNB’s failure to action my request, a debit order was processed even though there were no funds available, and I was charged high fees and interest. This is unacceptable and has caused me serious financial strain. I would like to state clearly that this so-called “honour” facility does not honour me in any way. There is nothing honourable about allowing my account to go into negative balance and then charging me excessive interest and fees on money I did not authorise to be used. How exactly is FNB “honouring” me by spending my money without my consent and placing me under financial pressure? I acted responsibly by requesting that debit orders should bounce when there are insufficient funds, and I committed to settling my obligations before the next debit order. FNB failed to honour MY instructions. I therefore demand the following with immediate effect: The full reversal or removal of all interest and additional fees charged as a result of this failure. Written confirmation that the Debit Order Honour facility has been permanently removed from my account. Clear advice on an alternative account or setting that does not include this facility. The opportunity to pay only the original debit order amount, without penalties. Should this matter not be resolved urgently, I will have no hesitation in moving my salary account to another bank with immediate effect and escalating this matter further. I expect a prompt and satisfactory resolution.
1 reply
6 months ago
Your riority is taking customers’ money, not providing any form of service or support!
I am writing to express my extreme frustration and disappointment with how this entire matter has been handled. I was explicitly assured by Devine and Jabulani from Hyundai Strydom Park on the 12th of November 2025 that my vehicle settlement would be processed before the 25th. Yet when I contacted the bank, I was informed that nothing had been actioned. As a result, I have now paid for a car that I no longer own, and I am once again left dealing with the stress and consequences of your team’s failure to follow through. The level of incompetence displayed here is honestly shocking. What makes this situation even more unacceptable is that I experienced the same poor service at Hyundai Boksburg two years ago. Now, at Hyundai Strydom Park, I am facing the same issues. Different dealership, yet the same shocking level of service. It is completely unacceptable that this pattern continues across multiple branches. The lack of communication, accountability, and basic customer care throughout this process is genuinely alarming. It is unbelievable that a brand of Hyundai’s size can treat customers with such disregard and think it’s acceptable. To make matters worse, my debit order has already gone off, and it is scheduled to run again at the end of December 2025, for a vehicle I no longer own. This means I will effectively be paying for two cars at month-end because the settlement was not processed as promised. This is not just an inconvenience — it is a serious financial burden caused entirely by your negligence. No customer should ever be put in this position, and the fact that I am shows a complete failure on your part. It is obvious that all you care about is getting paid; the customer means absolutely nothing to you. Your behaviour shows a complete disregard for fairness, responsibility, and basic decency.
0 replies
14 months ago
Missing attachment for Bennett vacuum cleaner’ TEVO’
purchased a Bennett vacuum cleaner on the internet, labeled "Makro Crown mine," and the vacuum arrived without any attachments whatsoever. Within the box was merely a vacuum machine, and the box appeared quite old, covered with brown tape. I brought the vacuum to Makro Clearwater, but they declined to accept it since it wasn’t bought from their store. I then brought it to Makro Crown Mine, where they informed me that they couldn't issue a refund due to the delay in my return. They noted my information and assured me they would reach out as soon as they got the missing attachment from Tevo. It has been two months, and I haven't received any contact from anyone. I have been reaching out to Crown Mine customer support, and they continually record my information but fail to provide any updates. SO IT IS EVIDENT THAT I AM FACING ****S HERE. THEY TOOK THE ATTACHMENT, AND NOW THEY FEAR REPORTING THIS TO TEVO. I am extremely frustrated with CROWN MINE's service; they are a bunch of USELESS ****S with POOR SERVICE EVER.
0 replies
14 months ago
MISSING VACCUM CLEARNER ATTACHMENTS
I purchased a Bennett vacuum cleaner on the internet, labeled "Makro Crown mine," and the vacuum arrived without any attachments whatsoever. Within the box was merely a vacuum machine, and the box appeared quite old, covered with brown tape. I brought the vacuum to Makro Clearwater, but they declined to accept it since it wasn’t bought from their store. I then brought it to Makro Crown Mine, where they informed me that they couldn't issue a refund due to the delay in my return. They noted my information and assured me they would reach out as soon as they got the missing attachment from Tevo. It has been two months, and I haven't received any contact from anyone. I have been reaching out to Crown Mine customer support, and they continually record my information but fail to provide any updates. SO IT IS EVIDENT THAT I AM FACING ****S HERE. THEY TOOK THE ATTACHMENT, AND NOW THEY FEAR REPORTING THIS TO TEVO. I am extremely frustrated with CROWN MINE's service; they are a bunch of USELESS ****S with POOR SERVICE EVER.
3 replies
21 months ago
tTHE WORST OF THEM ALL
I bought a car at Hyundai Boskburg on November 2023, and they did not give me a spare key. Their sales rep Brian told me that he would contact me to come and collect it in a few days. I waited and waited with no update. I decided to contact him in February and he said he will check and update me, and he did not. I called him again, and he told me that he doesn't work at the Boksburg branch anymore, meaning "I must sort myself out'. I called again last week and I spoke to another sales rep Vuyo and he promised to get back to me and he didn't. Hyundai doesnt care about their clients at all, WHAT THEY CARE ABOUT IS MONEY, MONEY. Whenever we attempt to communicate with the branch manager, they consistently deny our request to connect us with him. Today, we were able to have a conversation with Brian's manager, Eric Motha from the Boksburg branch, after 6 months, but he abruptly ended the call after I gave him my information. We immediately contacted him and were informed that, as usual, he is not reachable. I am not surprised by how useless his team is, considering what they took from him. I have avoided buying car from other dealerships because I trusted Hyundai and all I got was the worst dealer and service I have ever expirienced in my entire life! I am most annoyed that I bought a car and never enjoyed it. I didnt even want to give it any star, I only rated it one star because I couln't continue without rating it at all. They didnt deserve any stars.
0 replies
23 months ago
POOR SERVICE & UNRELIABLE!
bought a car at Hyundai Boskburg on November 2023, and they did not give me a spare key. Their sales rep Brian told me that he would contact me to come and collect it in a few days. I waited and waited with no update. I decided to contact him in February and he said he will check and update me, and he did not. I called him again, and he told me that he doesn't work at the Boksburg branch anymore, meaning "I must sort myself out'. I called again last week and I spoke to another sales rep Vuyo and he promised to get back to me and he didn't. Hyundai doesnt care about their clients at all, WHAT THEY CARE ABOUT IS MONEY, MONEY. Since I bought the car no one has ever contact me and check if I am encountering any difficulties with my car, which I have, and I took it to Strijdom park Hyundai to get it fixed, It was fine for 3 days and it started again. I have avoided buying car from other dealerships because I trusted Hyundai and all I got was the worst dealer and service I have ever expirienced in my entire life! I am most annoyed that I bought a car and never enjoyed it. I didnt even want to give it any star, I only rated it one star because I couln't continue without rating it at all. They dint deserve any stars.
1 reply
24 months ago
POOR SERVICE
I bought a car at Hyundai Boskburg on November 2023, and they did not give me a spare key. Their sales rep Brian told me that he would contact me to come and collect it in a few days. I waited and waited with no update. I decided to contact him in February and he said he will check and update me, and he did not. I called him again, and he told me that he doesn't work at the Boksburg branch anymore, meaning "I must sort myself out'. I called again last week and I spoke to another sales rep Vuyo and he promised to get back to me and he didn't. Hyundai doesnt care about their clients at all, WHAT THEY CARE ABOUT IS MONEY, MONEY. Since I bought the car no one has ever contact me and check if I am encountering any difficulties with my car, which I have, and I took it to Strijdom park Hyundai to get it fixed, It was fine for 3 days and it started again. I have avoided buying car from other dealerships because I trusted Hyundai and all I got was the worst dealer and service I have ever expirienced in my entire life! I am most annoyed that I bought a car and never enjoyed it. I didnt even want to give it any star, I only rated it one star because I couln't continue without rating it at all. They dint deserve any stars.
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (94.44444444444444%)