TEVO (PTY) LTD
Verified Business
|1.3|117 Reviews (last 12 months)|Responds in 242h 5m
TEVO (PTY) LTD
Verified Business
|1.3
117 Reviews (last 12 months)
Responds in 242h 5m
AI Review Summary
Based on recent customer reviews, TEVO (PTY) LTD is facing significant customer experience challenges, particularly around product reliability and after-sales support. Customers consistently mention frustrations with Bennett Read appliances failing shortly after purchase, with airfryers, kettles, vacuums, and power stations cited as recurring problem areas. A persistent theme involves lengthy repair cycles, unanswered phones, ignored emails, and refusals to honour refunds under the Consumer Protection Act. Positive experiences do appear, generally tied to specific in-store representatives at Game and Makro locations who are praised for product knowledge and helpful, patient assistance.
Performance(last 12 months):
Trustindex Rating
1.9Ranked In Retail
#103Reply Time
242h 5mNPS Score
-88Unlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 219h 47m
TrustIndex
1.9
Ranking
#103
in Retail
Reply Time
242h 5m
NPS Score
-88
Recommended: Unlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 219h 47m
Review Distribution
1.3|117 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About TEVO (PTY) LTD
What do customers say about TEVO (PTY) LTD?
Based on recent customer reviews, TEVO (PTY) LTD is facing significant customer experience challenges, particularly around product reliability and after-sales support. Customers consistently mention frustrations with Bennett Read appliances failing shortly after purchase, with airfryers, kettles, vacuums, and power stations cited as recurring problem areas. A persistent theme involves lengthy repair cycles, unanswered phones, ignored emails, and refusals to honour refunds under the Consumer Protection Act. Positive experiences do appear, generally tied to specific in-store representatives at Game and Makro locations who are praised for product knowledge and helpful, patient assistance.
Is TEVO (PTY) LTD trustworthy?
Recent reviews (117)
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