BK
branden K
Active since Jul 2017
20
Reviews
0
Industries
Reviews
20 reviews2 weeks ago
Unfair claim handling & threatened policy cancellation after accident
I submitted a claim after an accident on 19/04/2026. The service since then has been poor.I was told to send photos of the damages and given an estimate without the car being physically assessed.I was told to accept R7,000 or they would close the claim. I refused.After I refused, Nedbank apologized and sent the car to their approved panel beaters.The panel beaters assessed the damage at a much higher amount than Nedbank’s initial estimate.I then received a call saying Nedbank is cancelling my policy because the car is “a risk to insure”.This doesn’t make sense because:The car has never been in an accident before.If it was a risk, why was I insured and renewed in the first place?It seems they are cancelling now because their own panel beaters quoted a higher repair cost, and they didn't do a proper job in the first place.
0 replies
1 month ago
poor service
I refer to my claim submitted two weeks ago following an accident in which my tyres, fender, door, and bumper were damaged. As requested, I provided photos of the damage.I received a call this morning advising that, based on photos alone, your assessor determined the vehicle had “previous poor workmanship” and that Nedbank will therefore only offer a cash settlement. I wish to place on record that this is the first accident this vehicle has been involved in, and the proposed amount is insufficient to cover the necessary repairs.I have appreciated Nedbank’s service throughout this claim until now. However, presenting me with an ultimatum to either accept an inadequate payout or cancel the claim is not reasonable or fair treatment.
0 replies
1 month ago
poor customer service
I visited the Swatch Gateway store on 7 February 2026 to replace the glass, band, and battery on my watch. At the time, I was advised the repair would take 6–8 weeks. It has now been over 10 weeks, and I have received no updates. When I called the store yesterday, I was told the watch is still not ready with no estimated completion date, and the staff member was dismissive on the phone. This delay and lack of communication is unacceptable.
0 replies
3 months ago
poor customer service
my son went in to purchase pizza at amanzimtoti romans and the service was extremely poor. he followed the queue for 10min and when it was his turn to be served the teller went somewhere. she came back and started doing something else. when i went in to ask her why he wasnt being served with attitude she says she was busy. i asked her for the money back and il go to debonairs. pathetic service
0 replies
8 months ago
Billing problems still not corrected
from my last post till now i havent received any feedback regarding my claim. i called the call center on monday and spoke to Shamima again and was told that she will follow up with the admin and get back to me. they have been debiting from my account and making me chase for my refund. pathetic customer service from a huge company.
0 replies
8 months ago
PATHETIC SERVICE
i was being charged for a contract that i cancelled, i called and spoke to shamima who advised me that they will refund me and apologized, then told me she will have to investigate as to when this was terminated 1st (this is virgin active they dont have this info on hand) ***********. i dont receive any feedback from her and i call back after a week and a guy helped me and told me that shamima didnt capture something properly and he rectified it and il be paid in 5 7 working daysi get no feedback again and i call back after 10days to be put on hold for 20 minutes to be told that the finance team rejected it. they deducted money from me after it being cancelled (*******). i will take my move out of discovery and move to a better service provider
0 replies
11 months ago
good service
i like to thank Morategi and the couple other staff from home connect for trying their best in sorting my issues with frogfoot. after 24days everything is finally sorted.
1 reply
12 months ago
POOR SERVICE
16 days and counting for Frogfoot to resolve my connection issue. Yesterday's visit was unhelpful - the technician showed up at 5 pm, assessed the situation, and promised to return at 8 am without confirming the next steps. No follow-up communication. I've had to take time off work, and the they didnt have the courtesy and reliability to contact me.
1 reply
12 months ago
poor service
"Extremely disappointed with Frogfoot's service/ home connect. Scheduled maintenance was supposed to happen on Saturday between 17h00-17h30. I cleared my schedule and waited until 6 pm, but no one showed up without any notification. This follows a pattern of multiple visits being scheduled and rescheduled (Tuesday, Thursday, and then Saturday) without resolution. Given the urgency for my son's studies, this level of service is unacceptable."
1 reply
12 months ago
poor service
"Extremely disappointed with Frogfoot's service. Scheduled maintenance was supposed to happen on Saturday between 17h00-17h30. I cleared my schedule and waited until 6 pm, but no one showed up without any notification. This follows a pattern of multiple visits being scheduled and rescheduled (Tuesday, Thursday, and then Saturday) without resolution. Given the urgency for my son's studies, this level of service is unacceptable."
1 reply
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (95%)