Swatch Group South Africa
Claimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Swatch Group South Africa
Claimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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branden K
1 reviews | Active since Jul 2017
24 Apr 2026, 10:21
poor customer service
I visited the Swatch Gateway store on 7 February 2026 to replace the glass, band, and battery on my watch. At the time, I was advised the repair would take 6–8 weeks. It has now been over 10 weeks, and I have received no updates. When I called the store yesterday, I was told the watch is still not ready with no estimated completion date, and the staff member was dismissive on the phone. This delay and lack of communication is unacceptable.
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branden K
1 reviews | Active since Jul 2017
24 Apr 2026, 10:21
poor customer service
I visited the Swatch Gateway store on 7 February 2026 to replace the glass, band, and battery on my watch. At the time, I was advised the repair would take 6–8 weeks. It has now been over 10 weeks, and I have received no updates. When I called the store yesterday, I was told the watch is still not ready with no estimated completion date, and the staff member was dismissive on the phone. This delay and lack of communication is unacceptable.
0
Replies (0)GS
Godwin S
1 reviews | Active since Oct 2013
18 Jan 2026, 19:47
A cautionary to anyone intending to purchase a Swiss watch
A cautionary to anyone intending to purchase a Swiss watch. Especislly an Omega, Tissor or Swatch. The agents are the Treger Swatch Group in Sandton. The quality of those products are NOT worth what you pay. Compounded by the fact that there is extremely little customer care. This is especially true in the fact that they will NOT sell spares. If the watch needs attention or repairs, they insist the product has to be handed to them only for repair or intervention. They will then charge their rediculously over inflated prices. This is much rhe same for all the Swiss watch brands. The quality has drastically dropped over the last 25 years. There are many far better brands on the market than Omega, Tissot or Swatch watches. From Godwin Symons. Master Watchmaker.
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Godwin S
1 reviews | Active since Oct 2013
18 Jan 2026, 19:47
A cautionary to anyone intending to purchase a Swiss watch
A cautionary to anyone intending to purchase a Swiss watch. Especislly an Omega, Tissor or Swatch. The agents are the Treger Swatch Group in Sandton. The quality of those products are NOT worth what you pay. Compounded by the fact that there is extremely little customer care. This is especially true in the fact that they will NOT sell spares. If the watch needs attention or repairs, they insist the product has to be handed to them only for repair or intervention. They will then charge their rediculously over inflated prices. This is much rhe same for all the Swiss watch brands. The quality has drastically dropped over the last 25 years. There are many far better brands on the market than Omega, Tissot or Swatch watches. From Godwin Symons. Master Watchmaker.
0
Replies (0)GS
Godwin S
1 reviews | Active since Oct 2013
5 Jan 2026, 11:08
Today I phoned the Swatch Group in Sandton to see if I could buy a part for an Omega Co-axial watch
Today I phoned the Swatch Group in Sandton to see if I could buy a part for an Omega Co-axial watch. They flatly refused to sell any spares to me. Aparantly it is orders from Mr Kai Ebbinghaus, who is the manager and will not sell spares to watchmakers. This alone is reason enough for me to discourage anyone to purchase or own an Omega watch. This is compounded by the fact that the quality of Omega watches is poor compared to what it used to be 30 years ago. Avoid buying an Omega watch. There are many far better brands on the market than Omegs, Tissot or Swatch watches. From Godwin Symons. Master Watchmaker.
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Godwin S
1 reviews | Active since Oct 2013
5 Jan 2026, 11:08
Today I phoned the Swatch Group in Sandton to see if I could buy a part for an Omega Co-axial watch
Today I phoned the Swatch Group in Sandton to see if I could buy a part for an Omega Co-axial watch. They flatly refused to sell any spares to me. Aparantly it is orders from Mr Kai Ebbinghaus, who is the manager and will not sell spares to watchmakers. This alone is reason enough for me to discourage anyone to purchase or own an Omega watch. This is compounded by the fact that the quality of Omega watches is poor compared to what it used to be 30 years ago. Avoid buying an Omega watch. There are many far better brands on the market than Omegs, Tissot or Swatch watches. From Godwin Symons. Master Watchmaker.
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Replies (0)LJ
Lucas J
1 reviews | Active since May 2023
3 Dec 2025, 10:42
Lies, do not trust
I am writing to formally address an issue concerning purchases I made at your Durban Gateway Store (Gateway Shopping Centre). Several years ago, I bought three Swatch watches, and I was advised by staff and Swatch policies at that time that I would be entitled to free lifetime battery replacements. Recently, I visited the same branch and was informed that the policy has changed and I would be charged for battery replacements. This change contradicts the original selling point of the watches and constitutes unfair treatment of a loyal customer. I request an urgent review of this matter and asked that you honor the initially communicated policy or provide a credible, written justification for any deviation. Policies should be app**** consistently and transparently, without disadvantaging customers who were misinformed at the point of sale.
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Lucas J
1 reviews | Active since May 2023
3 Dec 2025, 10:42
Lies, do not trust
I am writing to formally address an issue concerning purchases I made at your Durban Gateway Store (Gateway Shopping Centre). Several years ago, I bought three Swatch watches, and I was advised by staff and Swatch policies at that time that I would be entitled to free lifetime battery replacements. Recently, I visited the same branch and was informed that the policy has changed and I would be charged for battery replacements. This change contradicts the original selling point of the watches and constitutes unfair treatment of a loyal customer. I request an urgent review of this matter and asked that you honor the initially communicated policy or provide a credible, written justification for any deviation. Policies should be app**** consistently and transparently, without disadvantaging customers who were misinformed at the point of sale.
0
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