poor customer service

I visited the Swatch Gateway store on 7 February 2026 to replace the glass, band, and battery on my watch. At the time, I was advised the repair would take 6–8 weeks. It has now been over 10 weeks, and I have received no updates. When I called the store yesterday, I was told the watch is still not ready with no estimated completion date, and the staff member was dismissive on the phone. This delay and lack of communication is unacceptable.