TR
Tiisetso R
Active since Jul 2017
45
Reviews
0
Industries
Reviews
45 reviews3 weeks ago
Query on Account Arrears
Account Number: 23615416 I initially purchased a bed and other things in 2022 and have been making payments consistently for two years without missing any instalments. I was recently contacted and informed that my account, which I understood to be closed, is now in arrears by R1,900. I find this concerning and would appreciate it if you could urgently investigate this matter and provide clarification. This issue is currently affecting my credit score, and I am unable to make any purchases as a result. Kindly look into this and revert back to me as soon as possible. Contact number: 078 816 9188 Thokozani Zikalala
0 replies
3 months ago
INCORRECT BILLING OPTION
Good day ACCOUNTS/NTHABISENG LECHEKO I have repeatedly requested that our billing option be changed, as we did not request the 10‑month billing option. This has still not been actioned. As a result, we continue receiving incorrect statements, despite my ongoing requests over the past few months for the correct updated statements. I am requesting a call back, as the most recent statement is still not updated. It may be more effective to resolve this telephonically so that we can finally receive a properly updated statement. The outstanding balance reflected on your side does not correspond with what we have on record. Could a senior consultant please contact me urgently? Thank you.
1 reply
3 months ago
RAM3551
Good day Accounts/Nthabiseng Lecheko I am extremely dissatisfied with the billing option app**** to my account this year. Throughout the years my son has been with SPARK, we have always been on the full billing option. However, this year the 10‑month billing option was app**** without our consent. If this option was selected on our behalf, it constitutes *****. Your updates and statements are consistently delayed, and now this issue has arisen, which is very frustrating. I request that this matter be rectified immediately today, or escalated to management for urgent resolution. This situation is unacceptable, and I expect prompt action. Kind regards, Tiisetso
0 replies
8 months ago
Unauthorised debit order
I’ve noticed a deduction of R229 from my account, and I’m seeking clarification as to why this occurred, particularly since I’m subscribed to the R99 monthly package. Could you kindly assist in resolving this discrepancy?
0 replies
13 months ago
Not so user friendly App
I attempted to register a claim on your app yesterday, only to find that my vehicle, despite being debited for monthly premiums, is not listed as insured. This is now the third time I’ve encountered this issue. Each time I reach out to your consultants, I am asked to provide the same information repeatedly. My last interaction with your team was in November last year when I requested proof of insurance. At that time, I was also required to provide my vehicle details. I need this issue to be resolved promptly, as I would like to register a windscreen claim. My vehicle is currently unsafe to drive due to the damage, and I require urgent assistance. Please advise on the next steps to rectify this matter.
2 replies
13 months ago
Ndileka transformed this process into an effortless and seamless experience
Ndileka transformed this process into an effortless and seamless experience. Her explanations were crystal clear, and she ensured I understood every aspect of my cover with remarkable ease
1 reply
15 months ago
worst insurer ever!
I registered a stove claim back in January, and yet, to this day, it’s still not finalized. This delay is completely unacceptable. My mother is beyond frustrated and has had enough. She will now be escalating this matter to the Ombuds.
1 reply
15 months ago
Dot.sure taking advantage on pensioners!
I am following up on my mother’s claim. I find it hard to believe that comparing quotes with your suppliers, as advised during her last interaction with you, would take over a month. It has now been almost two weeks without any communication from your end. I am deeply concerned that you are taking advantage of a pensioner who cannot be on the phone all day to follow up on a simple stove claim, yet you demand your premiums monthly. I would appreciate a prompt response and resolution to this matter. Thank you. 0832127177/0836911343
1 reply
16 months ago
Frustrated first time claimer!
My mother registered a claim on 28/01/2025 and was advised to source her own supplier and a damage report, as your company does not provide these to clients. She found a local supplier who assessed the damaged item and provided a report a few days later. She informed your company that she had sent the report and would await feedback. She received a confirmation email stating that you had received the report and would revert. A few days later, she received a call from a lady who stated that she could not reach the supplier but would try again later. A week passed with no further communication, and she then received an email stating that you still could not reach the supplier. My mother has been consistently following up with your company. How is it her responsibility that you cannot validate her claim due to an unavailable supplier, especially when she has submitted all the required documents? Does this mean the claim will be put on hold while she remains without a stove? I am extremely frustrated! How can a reputable company such as yours lack reliable suppliers? Can this matter be resolved before we escalate it to the Ombudsman?
1 reply
21 months ago
rude employee
i called Fourways Chicken Licken, on 011 465 6095, and a rude lady answered, i asked what her name was as i wanted to know who i was talking to over the phone. She refused to give me her name and said she isnt allowed to give out her name. She rudely said, theres customers online who like to order i am wasting her time. I hung up and called again. The same lady answered, after afer a couple of rings later and i asked to speak to someone else or a manager, she said she's working alone, no one will come take down my order. I do have the calls on recording.
0 replies
Review Distribution
5 Star
1 (2.2222222222222223%)
4 Star
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3 Star
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2 Star
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1 Star
44 (97.77777777777777%)