CG
Claudia G
Active since Jun 2017
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Distressing Treatment at Nedbank Pavilion Regarding Estate Late Account
I am deeply disappointed by the treatment I received from Nedbank Pavilion while trying to open an Estate Late bank account as an appointed executor. I attended the branch with all original documentation, including: the original executor’s letter, my original South African ID with my previous ID ending in 008, and my current original ID reflecting the amended number ending in 081. The executor’s letter reflects the older ID number because the will and estate documentation date back to 1996, before my ID number was amended. I explained this clearly and provided proof that both IDs belong to me, including original documentation with my photograph. Instead of being assisted professionally, I was treated as though I was a problem and an inconvenience. The branch manager bluntly stated that the executor’s letter “should have been in my current ID number” and further stated that he would not “waste his time” opening an Estate Late account unless I first provided proof that money would be paid into the account. This was extremely upsetting and humiliating. An Estate Late account is specifically required in order for estate funds to be paid into it, yet I was effectively denied assistance before the process could even begin. Rather than trying to guide or assist me with possible solutions, I was made to feel dismissed and unwelcome. I am currently dealing with a deceased estate matter, ongoing administrative complications, and significant emotional stress. What I needed was professional guidance and compassion — not hostility and resistance. I understand banks must follow compliance procedures, but clients should still be treated with dignity and respect. If additional documentation or affidavits are required, this should be communicated professionally instead of making a client feel like a burden. I hope Nedbank reviews how vulnerable clients dealing with deceased estates are treated at branch level, because no person already under emotional strain should leave a bank branch in tears after asking for assistance.
0 replies
5 months ago
Dischem advertised product does not exist & no follow-up from Head Office
On 18 December, I visited Dischem La Lucia Mall specifically to purchase an item advertised in Dischem’s Better Rewards Brochure (page 25, valid 9 Dec – 11 Jan 2026): Braun 7-in-1 Series 5 Shaver Normal price: R1,369.00 Better Rewards member price: R684.50 (50% off) At the La Lucia branch, the item was not available on the shelves. I asked the front desk to assist by checking stock or identifying another branch that carries the item. I was told that “this item does not exist”, and therefore they could not tell me which store might have it. No further assistance was offered. I then requested Dischem Head Office contact details, which were provided. I phoned Dischem Client Services on 19 December at 09h38 (010 589 2200) and spoke to a Client Liaison Officer. I explained that the branch said the item does not exist, which is why I was calling Head Office. The response I received was dismissive — I was told “the branch should have helped you”, followed by silence. Eventually, I was told that the matter would be checked with the promotions department and that I would receive a call back. Today is 21 December, and no one has contacted me. This raises serious concerns: Why is an item advertised nationally if branches claim it does not exist? Why can neither branch staff nor Head Office provide basic information about an advertised promotion? Why is there no follow-up from Client Services after committing to call a customer back? I am a loyal Dischem customer and wanted to buy this shaver as a Christmas gift for my nephew. Instead, I have been left disappointed and frustrated by the lack of accountability and service — particularly at Head Office level, where one would expect resolution, not deflection. I am requesting that this matter be investigated and that Dischem provide: An explanation as to why this item was advertised if it is allegedly unavailable or non-existent Feedback on the lack of service and follow-up from Client Services Clear confirmation on whether this product was ever available and where customers were expected to purchase it This experience does not reflect the standard of service I expect from Dischem.
0 replies
8 months ago
Unprofessional agents at IHSPM Real Estate - Mason Arbour Town Umbogintwini Amanzimtoti
Title: Unprofessional Agents at IHSPM Real Estate – Mason Arbour Town I enquired about Mason Arbour Town in Umbogintwini through the official website and received confirmation that an agent would contact me — no one ever did. After a week, I drove to the site and contacted the listed agents, Nico Conte and Lisa Banga. Mr. Conte ignored my first message. When I messaged the second number, Ms. Banga informed me that he was off until Tuesday. I asked if I could make an appointment to view — no reply. A week later, I notified Mr. Conte that I’d be at the development for viewing. He finally responded, saying he was on leave. When I asked when he’d be back — silence again. When I requested sales information, his response was, “when I get time and on my laptop,” adding that “units are sold voetstoots.” Up to now, neither agent has sent any details or arranged a viewing. This is shockingly poor service for anyone genuinely interested in purchasing a unit. If these are the only two representatives for Mason Arbour Town, the developers should urgently review how their brand is being represented. I would appreciate a call from IHSPM management or the Mason Arbour Town developers to address this and provide feedback.
0 replies
13 months ago
Excellent Service Delivery Hyundai Umhlanga
Excellent Service Delivery by Mr. Andrew Krishun – Hyundai Umhlanga I would like to commend Mr. Andrew Krishun for his outstanding service every time my Hyundai is checked in at Hyundai Umhlanga. His commitment to going the extra mile ensures that we receive the best possible care and attention. In today’s fast-paced world, it’s rare to find a dealership that truly values its clients and consistently strives for service excellence. Hyundai Umhlanga, through the dedication of individuals like Mr. Krishun, sets a shining example of what customer service should be. Well done, and thank you for making each visit a pleasure. Regards M Hitmann
0 replies
18 months ago
The treatment a Key Care Plus patient can expect from a Provider linked to the network.
Dear Discovery I am writing to express my deep concern and dissatisfaction regarding my recent experience at RP Parsotam Optometrist in Queensburgh. As a Key Care Plus Discovery medical aid patient member nr 732917910, I feel it is important to bring this matter to your attention for further investigation and resolution. Prior to my appointment, I contacted the practice to confirm that they accepted Key Care Plus and charged according to the Key Care Packages. However, during my visit, I was shocked to discover that my bill amounted to approximately R3,900 for scripted lenses (with no add-ons) and the consultation, my father gave me for Christmas a frame to use. Out of this amount, I was informed that I am liable for approximately R1,900. When I requested a detailed printout of the charges, this request was denied. Furthermore, when I inquired why I was not being billed according to the Key Care Plus rates, I did not receive a satisfactory explanation and I was left deeply embarrased. To provide some context, during my previous consultation two years ago, I paid an additional amount for Blue Block tinting as I spend extended periods on the computer, and the glare affects my eyes. However, after consulting with Spec Savers a few months ago, I was informed that the tint does not efficiently block computer rays. For this reason, I did not request this add-on for my new lenses. Despite this, I also noticed a charge of approximately R1,340 for contact lenses on my card previously dispensed to me. When I queried this with the staff member, she became defensive, leaving me feeling embarrassed and uncomfortable. My aunt, who was accompanying me, stepped in to assist, but the situation escalated further. The owner of the practice then approached my aunt and stated that "this is what it costs for scripted lenses," and he does not need to explain why he is not charging Key Care Plus rates. He further mentioned that his charges are not answerable to Discovery and suggested that my aunt take the script and leave. My aunt was left in shock and deeply embarrassed by this interaction. Given my current financial situation and unemployment, my father pays for my Key Care Plus Discovery medical aid. I always ensure that I inform practices of my need to be billed according to the Key Care Plus package. After returning home, my aunt contacted another Key Care Plus provider, who informed her that once the consultation is charged to medical aid outside of the Key Care Package, the package becomes null and void for use at any other Key Care Plus optometrist. My aunt immediately messaged RP Parsotam Optometrist, requesting that they do not charge the consultation to medical aid and that she would pay the R700 consultation fee in cash. However, when she arrived at the practice the following Monday morning to pay, she was informed by the staff member that paying cash was not an option and that the consultation fee would be charged to medical aid regardless of our request. This lack of flexibility and understanding left us feeling frustrated and helpless. My aunt then contacted Discovery's Optometric Department and spoke with Lerato, who provided exceptional assistance. Lerato confirmed that contact lenses, which were never dispensed, had indeed been charged to my medical aid. She assured us that Discovery would follow up with the practice regarding this matter. Lerato also informed us that if the R700 consultation fee was paid in cash, the practice could reverse the charge to the medical aid, allowing me to use my Key Care Plus package at another optometrist. My aunt immediately returned to RP Parsotam Optometrist and paid the consultation fee in cash. We are now awaiting feedback from Discovery regarding the investigation into the contact lenses that were charged but never dispensed. This entire experience has left both my aunt and me feeling embarrassed, shocked, and disheartened by the lengths the owner of the practice went to secure payment, seemingly at the expense of ethical and professional standards. I kindly request that this matter be thoroughly investigated and appropriate action taken to ensure that no other patient has to endure such an ordeal. I also hope to receive updates regarding the investigation into the contact lens charges and confirmation that my Key Care Plus package remains valid for use at another provider. Thank you for your attention to this matter. I look forward to your response. Kind regards,
2 replies
21 months ago
Exceptional Service delivery South Coast Fingerprinting
I had an exemplary experience with SC Fingerprinting. I highly recommend their services, especially for anyone in need of a police clearance report, Expungements or any related service in South Africa. After reaching out to multiple agencies and receiving no responses, I was pleasantly surprised when I contacted SC Fingerprinting and received a prompt and informative response from Danielle Nevett, even on a Public Holiday I received much-needed information. Danielle Nevett assured me that she would provide the required information and documentation, and she did so as promised. The level of service provided by Danielle Nevett far exceeded my expectations, especially considering the usual standard of service delivery in South Africa. I am truly grateful for her exceptional dedication, including returning my calls and providing much-needed information even on Sundays and public holidays. Finally, thank you for keeping me informed every step of the way - until everything was sorted within the timeframe given by you - you are amazing and I appreciate you.
0 replies
32 months ago
Mr M Sheik, Ikhokha Umhlanga IT support - Amazing service
We had an issue with our 2 Ikhoka machines as our profiles were not listed correctly upon registration. This made it challenging to work with them, so we decided to visit Ikhoka Umhlanga for a one-on-one meeting to re-program our machines and enhance our experience. Unfortunately, upon arrival, we had to wait for the receptionist, who seemed uninterested in our problems. We requested management to allocate someone who could give us the attention we needed, and Mr. M Sheik was appointed to us. He exceeded our expectations by being friendly, willing to help, and spending three hours with us. He ensured all the relevant information was updated to work for our business and re-programmed our machines. Moreover, he made sure we understood how to use them. This service level is non-existent within South Africa, BUT we managed to find it at Ikhokha Umhlanga. We commend Mr. Sheik for his patience, passion, and exceptional service. He made us feel valued and helped us use the Ikhoka machine proficiently. We are still talking about the amazing service we received and will certainly recommend Ikhoka to everyone. Management should take pride in having such a dedicated employee like Mr. M Sheik.
1 reply
43 months ago
Standard Bank Insurance fails to help WHEN IN NEED!!
We pay each month diligently towards Standard Bank Insurance in order to be covered in the event that disaster strikes. Times are hard, we are all battling but we manage to put aside much-needed money towards keeping our valuables and home safe. Having our home insured with Standard Bank insurance for structural damage is a nightmare we PRAY each day for our home to be safe as we know should disaster strike Standard Bank Insurance will come back with a "We decline, much-needed help......" How is it possible that Standard Bank Insurance gets away with failing in its duty to help when disaster strikes its clients? We do not have money in order to pay for damages that are caused by disasters. This is why we pay a premium each month since 2004 towards Standard Bank insurance to help us when in need. We pray for help when disaster strikes but we get shocking "no service deliveries from Standard Bank Insurance Consultants such as Koketso who was appointed to assist with our claim. Shocking attitude when I phoned in to register my claim on the 28th of October informing of the Klaarwater substation that exploded and caused our electrical Fence Druid energizer unit, Airconditioner and Stove to blow. Being part of the structural home we were advised by Momentum insurance to seek help from Standard Bank Insurance as we pay a premium each month. Momentum will help towards home appliances that are not part of the structural home. From 28th October up until 9th November, we had no feedback from Standard Bank insurance. Standard Bank Insurance does not care for its clients in need! Momentum Insurance kept in touch each step of the way with amazing service delivery - they managed to give us some hope that HELP is there when we are in trouble. Standard Bank Insurance shocking no service delivery. On the 9th of November, finally I get Arishka from Standard Bank Insurance phoning me to deliver the shocking news "we Decline the 3 items that you have listed". It is another DISASTER THAT STRIKES OUR FAMILY. Our family now has NO ELECTRICAL FENCE that we have taken months in saving for in order to keep our family safe within this HIGH CRIME ERA that we are currently living in. How are we going to replace the Energizer unit keeping the Electrical fence operational? My question to Standard Bank Insurance - we pay you each month to keep our home safe - YET WHEN DISASTER TRIKES YOU FAIL the CLIENTS THAT ARE SO DESPERATELY DEPENDING ON YOU FOR YOUR HELP. How is it that Standard Bank Insurance gets to DECLINE the much-needed help that is being paid for? I have had to deal with Standard Bank Insurance on 2 other occasions and every time I get the same "shocking client no-service attitude". Yet again, I get to share my experience with the public hoping that Standard Insurance will step up the service delivery to their valued clients. For once BE FAIR TO YOUR CLIENT THAT IS NEEDING YOUR HELP - PAID FOR YOUR HELP SINCE 2004!
1 reply
44 months ago
This is what you can expect from Santam Insurance when you need them the most
This is what you can expect from Santam Insurance. on the 19th of October 2022, A truck reversed into the back window of our Taiida Nissan. Took out the entire back window and damaged the door. We took all the necessary steps to report to SAP and received the accident report number. Next step phoning our Santam insurance - Peace of mind - when in need, or so we thought. We were told to go to Ross Champion panel beaters Pinetown KZN, horrendous service. We were told that the insurance is not going to cover the damage and it is best to write the car off. That is not something that a car owner would like to hear and having been told this we left, shaken, as clearly Ross Champion Panelbeating does not want the business we phoned Santam and informed them of the experience we had to go through. We were advised to go to Auto Hail Pinetown. Who had been amazingly accommodating and managed to calm us down? The consultant gave us the pro and cons and said that he will help list the damages and wait for the outcome of our Santam bank insurance. We hear nothing from our Santam bank insurance in the interim we are without a vehicle as it is a liability driving with no window. We ARE PAYING FOR THE SERVICE OF A CAR HIRE ON OUR POLICY, but not knowing what Santam Insurance will tell us we WAIT FOR THE OUTCOME. This- makes one think why do you pay for the service of a Car hire vehicle? We get an Alexandra Klein claims consultant phoning us finally on the 27th of October 2022 INFORMING US THAT AN ASSESSOR, MR FREEDOM has been assigned. And to add, can you rate my service Please? And we still sit and wait? It is the 28th of October 2022 we have not had any feedback from Mr Freedom, we are not having a vehicle to drive and are no further in having our problem solved and to add the "worry of having our vehicle written off, or not" hanging in the air. My question: "how can this be a peace of mind" it is more like "what did we pay for each month towards Santam Insurance" is more like the question we are asking ourselves.
1 reply
54 months ago
Horrendous experience at Crompton hospital
I do not understand how nurses could be in this position, treating a human with disrespect. I collapsed early hours and my family rushed me to the hospital. I never get sick and only recently visited a hospital due to cutting my finger and needing stitches. Being a Key Care plus with Discovery patient I am forced to go to Crompton or to Entabeni Hospital. Crompton hospital being the closest to my home, my family rushed me to this hospital. What I experienced was inhuman and heartbreaking. I was pulled onto the bed slapped in the front of my chest to wake up - the nurses were laughing and talking in their own language. The one nurse said to the other "she had her sleep - we did not sleep yet.....she is awake" and they were all laughing. The nurse came back and slapped me in the front of the chest - it hurt me so badly that I hit back for her to stop hurting me. when my family member came into the room and asked what is going on, the one nurse said that "this country is not like before things are changing......" how can nurses like this be treating a patient that is needing medical help - without dignity and why does the colour of one's skin matter? We are all human, we all get sick and we all need help in a dignified way. I was so distraught cried and needed to get out of this place. I seriously need this incident to be investigated - to ensure that the next person does not get the same treatment that I received. These nurses should not be nursing people with this attitude. I was rushed to Entabeni hospital and I was treated with care and a person that needed medical attention. I plead with Crompton management to train their nurses that no matter what a person is human and needs care and be treated with dignity when left in their care.
2 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)