Active since Jun 2017
10
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Reviews
10 reviews4 months ago
Extremely bad service from 24/7 ASAP
I recently posted on hellopeter that I could not find any contact details for 24/7 ASAP - there were numerous other posting from people experiencing the same issue. I had a prompt reply from them, however the reply was nonsense and did nothing to resolve the issue. In a nut shell, they apologized for my inconvenience and wrote I could contact them, and I quote, "on ********** during business hours or email us at ********** and one of our consultants will gladly assist. " I cannot contact ********** !!! Why are they scared or reluctant to give proper contact details ? I'm an exceptionally irritated customer :((
1 reply
4 months ago
@$/& ASAP cannot be contacted
I have been trying to contact this company for ages, but there is zero contact details or customer care service number available - What are they trying to hide ??????
1 reply
13 months ago
Multichoice - profits over customer satisfaction !
I'm one very annoyed DSTV (Multichoice) customer. I have a explora ultra decoder that started to give trouble - it would not display the tv guide and also kept going into standby mode. After trying all the suggested options like rebooting etc. without success, I took the decoder to Multichoice Randburg offices. As I live in Hartbee****rt this was quite a way. Once there I waited for over 1 1/2 hours before being helped - fair enough they were busy. The technician that "helped" me could not fix the issue, so they replaced the decoder. After setting everything up and assuring me I would have no further problems I left. Once home and the decoder was connected, the tv screen kept flashing with a strange audile "clicking sound. I checked connections and rebooted the decoder, but nothing helped. I then phoned Multichoice and a very helpful young lady asked me for the decoder serial number. She then checked and told me that the decoder had previously been returned to Multichoice with a HMDI issue which would account for the issue I was experiencing. As I have full decoder insurance, Multichoice should have replaced my faulty decoder with a brand-new decoder, NOT a secondhand decoder that had NOT EVEN been repaired. I guess this **** is another way the fleece the public - a result of a company that has a majority and is ONLY interested in profits rather than customer satisfaction. What a DISGRACE :((
0 replies
15 months ago
Fast and friendly service - Namola
A big shout out for Given Mashaba from Namola. I had difficulty when trying to sign in and I could not resolve the issue. Given was very friendly and immediately helped to correct the problem. Well done Given :))
0 replies
16 months ago
Profits above service from Vodacom
The Vodacom signal in and around Hartbeespoirt is shocking to say the least. Excuses from Vodacom range from "hilly terrain" and insufficient towers. While nothing can be done regarding the terrain, surely a company as large as Vodacom who are making enormous profits, could at least erect more towers. Most annoying us that in spite of Vodacom knowing the issues, they continue selling packages etc. to the unsuspecting public without any warning that the signal is erratic and often non- existent.
2 replies
19 months ago
Good customer cate from Mazda Midrand
I have always had my Mazda CX5 service at Fury Mazda in Midrand. They have always been polite and efficient from the booking stage right thro' the time I've collected the car. They keep me informed throughout the process and the "front desk" staff are always friendly and obliging
0 replies
30 months ago
Banking in the Dark Ages
I have been banking with Standard Bank for over 50years. I recently requested an increase to my credit card limit. I was informed that I needed to supply copies of my pay slips and a monthly expenses schedule. I explained to the person attending to my request that I was retired and my pension along with additional monthly income from consulting work I do goes into my account each month. I suggested that they could view my account and and see what goes in, what goes out and what the month end balance is each month. I'm sure this would give a far more accurate account of my finances. They could also see that my credit card account is settled in full each month ! BUT NO ! They cannot do that - I think Standard Bank needs to step into the 21st century and realise the "one size fits all scenario" is from the dark ages. Time for me to find a new bank that is not operating in the dark ages !!
2 replies
45 months ago
Vodacom scams customers
Once again Vodacom is giving us a run around. My wife and myself have been with Vodacom for many, many years renewing our contract every two years - our two cell numbers have never changed. WE are now informed by Vodacom that we are R3300 odd in arrears. How can this be when there is a monthly debit order in place On investigation we find the "monies due ' is for a totally different cell number !! Trying to resolve the issue has been totally ludicrous with Vodacom customer care personnel passing us from one to another and none even mildly interested in helping. This "scam" number has obviously been added to our contract by someone in Vodacom that has access to our personal information, yet NO ONE at Vodacom is interested in resolving the issue. Staff at our local Vodacom store refer us to the customer care centre and customer care refer us back to the store. Security at Vodacom is obviously lacking (if there is any at all) and the customer care is nothing more than a three-ring circus. Needless to say, we will not be renewing another contract with them :((
2 replies
50 months ago
Shocking service from DSTV
DSTV (MultiChoice) must have the most useless accounts dept. in SA. Being a loyal subscriber for more than 35 years and never missing a payment they decided to cut me off for non-payment - this in spite of me having sent proof of payment to them. They acknowledge receipt of the pop but for 'some reason' the payment had not been reflected in my account. After numerous calls and being told I owed an additional amount, they eventually reconnected my service. This month I decided to check my monthly subscription before paying and was again told I owed an amount which is totally different again. I ASKED FOR A REFERENCE NUMER FOR MY COMPLAINT AND WAS TOLD THE SYSTEM IS SO SLOW THEY CANNOT GIVE ME A REFERENCE NO. BUT WILL SMS THE NUMBER LATER - NEEDLESS TO SAY I STILL HAVE NOT RECEIVED IT !!!!! In addition I have requested (three times now) to have the payment done on a debit order - the reply 'someone will contact me'. Why do these monopolies think they can have the right to treat their customers so abominably !!
1 reply
64 months ago
Vodacom
Vodacom has to rate as the worst service provider in SA. I have a wifi contract with them but the majority of the time there is no signal. Numerous attempts to get the problem resolved have been met with promises and reference numbers, all to no avail. Surely this is breach of contract - selling one a contract but not supplying the service :((
2 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)