Active since May 2017
13
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13 reviews4 weeks ago
Concealed Pipe Leak Claim Dragging On for Months With No Clear Resolution
Complaint Reference: HOL-358567-05 26 I am extremely disappointed with the handling of my homeowners insurance claim by Hollard / FNB Insurance Brokers / Brolink. My claim relates to water damage caused by a concealed plumbing leak within the wall structure of my property. The claim was registered in March 2026, and despite multiple inspections and months of follow-ups, the matter remains unresolved. Since the claim was opened: an assessor has attended, a plumber has attended, and a flooring/wood replacement contractor has attended. Each inspection has required me to take time away from work in order to provide access to the property, causing repeated disruption to my employment and personal schedule. Despite this, communication and progress have been extremely poor. I have had to continuously follow up for updates, while receiving little clarity or meaningful timelines regarding repairs or claim resolution. The matter was eventually escalated to Hollard management only after I lodged a HelloPeter complaint. I have now been informed that yet another assessor inspection is required, despite multiple previous assessments already having taken place. This raises serious concerns regarding the efficiency and handling of the claim process. What is particularly frustrating is that the leak originated from concealed plumbing within the wall structure — something not reasonably visible or accessible during normal day-to-day maintenance — yet the claim has now been rejected based on “wear and tear” and “gradual deterioration.” I remain cooperative and continue to allow access for inspections, but after months of delays, ongoing damage to my property, repeated inconvenience, and lost work time, I believe this matter has been handled very poorly. I sincerely hope Hollard will now resolve this matter fairly, transparently, and urgently.
1 reply
4 weeks ago
Months of Delays, Multiple Inspections, and Still No Resolution on Concealed Leak Claim
Complaint Reference: HOL-358567-05 26 I am extremely disappointed with the handling of my homeowners insurance claim by Hollard / FNB Insurance Brokers / Brolink. My claim relates to water damage caused by a concealed plumbing leak within the wall structure of my property. The claim was registered in March 2026, and despite multiple inspections and months of follow-ups, the matter remains unresolved. Since the claim was opened: an assessor has attended, a plumber has attended, and a flooring/wood replacement contractor has attended. Each inspection has required me to take time away from work in order to provide access to the property, causing repeated disruption to my employment and personal schedule. Despite this, communication and progress have been extremely poor. I have had to continuously follow up for updates, while receiving little clarity or meaningful timelines regarding repairs or claim resolution. The matter was eventually escalated to Hollard management only after I lodged a HelloPeter complaint. I have now been informed that yet another assessor inspection is required, despite multiple previous assessments already having taken place. This raises serious concerns regarding the efficiency and handling of the claim process. What is particularly frustrating is that the leak originated from concealed plumbing within the wall structure — something not reasonably visible or accessible during normal day-to-day maintenance — yet the claim has now been rejected based on “wear and tear” and “gradual deterioration.” I remain cooperative and continue to allow access for inspections, but after months of delays, ongoing damage to my property, repeated inconvenience, and lost work time, I believe this matter has been handled very poorly. I sincerely hope Hollard will now resolve this matter fairly, transparently, and urgently
1 reply
1 month ago
Extremely poor service and claims handling regarding Claim No: 00065962001002 / Client Feedback 1753344 / CL CL00460043.
xtremely poor service and claims handling regarding Claim No: 00065962001002 / Client Feedback 1753344 / CL CL00460043. This matter has been dragging on for months with no proper resolution, while the damage to my property remains unresolved. I have repeatedly had to follow up myself just to get basic updates, and there has been little urgency shown from either Brolink, Hollard, or the appointed contractors. At this stage, I want: The plumbing repairs finalized immediately The damaged flooring and property repairs scheduled and completed urgently Clear timelines and proper communication from management The lack of urgency and accountability has been extremely frustrating and unacceptable. This entire process has caused unnecessary stress, inconvenience, and ongoing damage to my property.
3 replies
1 month ago
Extremely poor service and claims handling regarding Claim No: 00065962001002 / Client Feedback 1753344 / CL CL00460043.
Extremely poor service and claims handling regarding Claim No: 00065962001002 / Client Feedback 1753344 / CL CL00460043. This matter has been dragging on for months with no proper resolution, while the damage to my property remains unresolved. I have repeatedly had to follow up myself just to get basic updates, and there has been little urgency shown from either Brolink, Hollard, or the appointed contractors. At this stage, I want: The plumbing repairs finalized immediately The damaged flooring and property repairs scheduled and completed urgently Clear timelines and proper communication from management The lack of urgency and accountability has been extremely frustrating and unacceptable. This entire process has caused unnecessary stress, inconvenience, and ongoing damage to my property.
3 replies
30 months ago
Suzuki dont quaility check their Suzuki Approved MBR's
Bought my Suzuki Etriga brand new two years ago. Had a accident with the vehicle. Considering the vehicle is under warranty we were forced to take it to a Suzuki Approved bodyshop. The bodyshop was listed on the Suzuki's website as a Suzuki approved MBR. They have been trying to repair the vehicle for 5month already and keep cutting corners/poor workmanship. Reported the issue to Suzuki SA, they say they cannot assist.
0 replies
30 months ago
Bad Service
Claimed twice, both time it has been nightmares interms of lead time for work to completed. Currently my vehicle is at the their recommended bodyshop since the accident on the 25th August 2023. Was to collect the vehicle on 23rd October found issue, even took the car for after accident Dekra report at my own cost which confirmed the issues. To date Santam has not assisted in getting all the issues resolved. Instead their complaints determents is avoiding me and claims department is not approving the work from bodyshop that's listed in the Santam accident report.
3 replies
30 months ago
Do take your Suzuki to them.(Pe, walmer branch)
They have bean struggle to get my vehicle repaired since the 25th August 2023.They have ordered the incorrect parts, painted they vehicle incorrect and just performed substandard body and mechanical repairs. The vehicle is currency at OEM cause they cannot complete the repairs.
1 reply
53 months ago
Worst Manager / Bad service / No Chicken / HungerGames
Was at Woolworth’s Greenacres Port Elizabeth on the 4th Feb 2022.To buy two Rotisserie chicken as we walked into the food section there was an que for the chicken.We stood in line and at that was last batch for the day.The manager (Alice) counted/ticketed us and told us that we were gonna chicken and told the lady behind us she was the last one.After standing in line for 45mins we got to the front and the chief told us that the chicken was finished.We asked to speak to manager as we wanted and explanation or at least an apology.After 20mins of waiting for the manager(Alice),told the worker in the kitchen she will not come down.It’s unacceptable to let ppl wait for food and promise them delivery just to disappoint them.Also to let them wait 20mins so u they can talk to you and not pitch.This is an bad manager.After this experience we had to drive 20mins to grill chicken outlet and wait 30mins for food.My family waited and whole 3hrs for supper that night.
0 replies
69 months ago
Bad Service
Went to BP Filling Station located at 59 Cape Rd, Port Elizabeth Central, Port Elizabeth, 6065. So myself and my gf were at the filling station and she said she needed to use the toilet and casher said no public ppl are allowed to use it. So I had to drive to Greenacres mall.
0 replies
69 months ago
No Toilets at KFC
When to KFC located on 57 Cape Rd, Central, Port Elizabeth, 6001.Order some food and my gf had to use the rest room. Ask the assist in the store where the toilet was and they said clients were not aloud their public toilets no more. So I had to drive to Mc Donald's 12mins away. If we knew that we would have just bought food at Mc D's in cape road.
0 replies
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5 Star
0 (0%)
4 Star
2 (15.384615384615385%)
3 Star
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2 Star
0 (0%)
1 Star
11 (84.61538461538461%)