B
Brolink
Verified Business
B
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Brolink earns strong praise for individual claims consultants and rapid claim turnarounds, with named agents like Sue Michie, Gretchen Theron, Stephany Booysen and Busisiwe Zulu repeatedly celebrated. However, a meaningful minority of reviewers describe drawn-out claims, poor follow-up, repair quality failures and run-arounds between Brolink, underwriters and contractors, creating a polarised customer experience.
TrustIndex
9.7
Ranking
#4
in Brokers
NPS Score
59
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Brolink earns strong praise for individual claims consultants and rapid claim turnarounds, with named agents like Sue Michie, Gretchen Theron, Stephany Booysen and Busisiwe Zulu repeatedly celebrated. However, a meaningful minority of reviewers describe drawn-out claims, poor follow-up, repair quality failures and run-arounds between Brolink, underwriters and contractors, creating a polarised customer experience.
Brolink's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently name specific consultants with high praise (4.4). Words like gem, star, and amazing recur, with agents described as empathetic, knowledgeable, and proactive in keeping clients informed throughout claims journeys.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I submitted a claim 90681004*1003*002*006 at Brolink for damages at my house. Bettie Schumyn (Claim's consultant) assisted with the process. Her willingness to help and assist was out of this world. Her feedback, follow up, willingness to listening and personal support was excellent. I was overwhelmed to get a person in today's circumstances that is still willing to go the extra mile to help and assist. Thank you very much for your great service.
1 reviews | Active since Jan 2020
I submitted a claim 90681004*1003*002*006 at Brolink for damages at my house. Bettie Schumyn (Claim's consultant) assisted with the process. Her willingness to help and assist was out of this world. Her feedback, follow up, willingness to listening and personal support was excellent. I was overwhelmed to get a person in today's circumstances that is still willing to go the extra mile to help and assist. Thank you very much for your great service.
1 reviews | Active since Jan 2020
Took a little longer than expected, but nonetheless they were very accommodating with my requests. Keep up the good work Sue.
1 reviews | Active since Jan 2020
Fantastic! It was an absolute pleasure dealing with Bettie over the phone today. As a first time claimer, she spoke me through everything.
1 reviews | Active since Jan 2020
Brolink's service is simple, efficient and professional. Apart from the information on the incident that the insurer passed on to Brolink, you only required a number of photographs. When I opened your link I was pleasantly surprised about how simple it was to upload the photos. And what really impressed me was that, halfway through, the link informed me that no further pictures were required. So I didn't even need to press a send button to complete the process. And the follow up by your assessor, Karen Schoeman, was speedy and informative. He has fully informed me of the further process, not leaving it up to me to wonder or guess about what will happen next. Thank you.
1 reviews | Active since Jan 2020
Brolink's service is simple, efficient and professional. Apart from the information on the incident that the insurer passed on to Brolink, you only required a number of photographs. When I opened your link I was pleasantly surprised about how simple it was to upload the photos. And what really impressed me was that, halfway through, the link informed me that no further pictures were required. So I didn't even need to press a send button to complete the process. And the follow up by your assessor, Karen Schoeman, was speedy and informative. He has fully informed me of the further process, not leaving it up to me to wonder or guess about what will happen next. Thank you.
1 reviews | Active since Jan 2020
Insurance companies are quick to take our monies come the time to claim you are taken from pillar to post. My glass shower door fell how do i have pics of the door falling i gave proof of the shuttered glasses the appointed assessor is like not make sure. I live in joburg south they appoint someone from krugersdorp.
1 reviews | Active since Jan 2020
Insurance companies are quick to take our monies come the time to claim you are taken from pillar to post. My glass shower door fell how do i have pics of the door falling i gave proof of the shuttered glasses the appointed assessor is like not make sure. I live in joburg south they appoint someone from krugersdorp.
1 reviews | Active since Jan 2020
Complaint Reference: HOL-358567-05 26 I am extremely disappointed with the handling of my homeowners insurance claim by Hollard / FNB Insurance Brokers / Brolink. My claim relates to water damage caused by a concealed plumbing leak within the wall structure of my property. The claim was registered in March 2026, and despite multiple inspections and months of follow-ups, the matter remains unresolved. Since the claim was opened: an assessor has attended, a plumber has attended, and a flooring/wood replacement contractor has attended. Each inspection has required me to take time away from work in order to provide access to the property, causing repeated disruption to my employment and personal schedule. Despite this, communication and progress have been extremely poor. I have had to continuously follow up for updates, while receiving little clarity or meaningful timelines regarding repairs or claim resolution. The matter was eventually escalated to Hollard management only after I lodged a HelloPeter complaint. I have now been informed that yet another assessor inspection is required, despite multiple previous assessments already having taken place. This raises serious concerns regarding the efficiency and handling of the claim process. What is particularly frustrating is that the leak originated from concealed plumbing within the wall structure — something not reasonably visible or accessible during normal day-to-day maintenance — yet the claim has now been rejected based on “wear and tear” and “gradual deterioration.” I remain cooperative and continue to allow access for inspections, but after months of delays, ongoing damage to my property, repeated inconvenience, and lost work time, I believe this matter has been handled very poorly. I sincerely hope Hollard will now resolve this matter fairly, transparently, and urgently.
1 reviews | Active since Jan 2020
Complaint Reference: HOL-358567-05 26 I am extremely disappointed with the handling of my homeowners insurance claim by Hollard / FNB Insurance Brokers / Brolink. My claim relates to water damage caused by a concealed plumbing leak within the wall structure of my property. The claim was registered in March 2026, and despite multiple inspections and months of follow-ups, the matter remains unresolved. Since the claim was opened: an assessor has attended, a plumber has attended, and a flooring/wood replacement contractor has attended. Each inspection has required me to take time away from work in order to provide access to the property, causing repeated disruption to my employment and personal schedule. Despite this, communication and progress have been extremely poor. I have had to continuously follow up for updates, while receiving little clarity or meaningful timelines regarding repairs or claim resolution. The matter was eventually escalated to Hollard management only after I lodged a HelloPeter complaint. I have now been informed that yet another assessor inspection is required, despite multiple previous assessments already having taken place. This raises serious concerns regarding the efficiency and handling of the claim process. What is particularly frustrating is that the leak originated from concealed plumbing within the wall structure — something not reasonably visible or accessible during normal day-to-day maintenance — yet the claim has now been rejected based on “wear and tear” and “gradual deterioration.” I remain cooperative and continue to allow access for inspections, but after months of delays, ongoing damage to my property, repeated inconvenience, and lost work time, I believe this matter has been handled very poorly. I sincerely hope Hollard will now resolve this matter fairly, transparently, and urgently.
The most common complaint about Brolink, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Repair quality (2.4) is the weakest area. Multiple reviewers report vehicles returned unsafe with cracked windscreens, missing parts, and unresolved damage, plus plumbing and storm contractors leaving work incomplete with no accountability from Brolink.
Brolink scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4.4); their weakest is Repair Quality (2.4). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →
Brolink has a TrustIndex of 9.7 out of 10 on Hellopeter, based on 227 reviews in the last 12 months. Hellopeter has tracked Brolink across 1,065 total reviews. How is the TrustIndex calculated? →