Thabang M's Profile | Hellopeter

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Thabang M

Active since Apr 2017

13

Reviews

0

Industries

Reviews

13 reviews

Kia Motors South Africa

3 months ago

KIA Fourways sold me a dummy

It is becoming the problem in South Africa of late to trust car dealership, even the trusted brands are not immune. I bought the Opel Crossland A/T Cosmo fitted with a PureTech 1.2 turbo engine at KIA Fourways in April 2024. The oil consumption was abnormal, higher that all the cars I have driven before. I took the car to Williams Hunt Centurion for a minor service, and requested them to look at the oil consumption issue. They did not detect any fault and the car continued wasting oil. I took the car for another service at Williams Hunt Midrand and I asked them to check the source of oil consumption. I was told that the engine is dead and MUST be replaced, and I was given the quote which is higher than the value of the car itself and my extended warranty could only cover the fraction. The vehicle drove just above 17 000 kms since I bought it. I mean over 17 000 kilometres in two years! Now this brings us to this question: Did KIA Fourways sell the car knowing its inherent problem and never disclosed that to the unsuspecting client?

0 replies

King Price Insurance

5 months ago

Wandile was superb, ...

Wandile was superb, he patiently listened, and quickly responded positively with regular updates.

1 reply

13 months ago

DotUnsure

****s of great note, they even interpret the technicians' assessment report to suit their own drive to avoid payment. They are so angry when someone claims, I wonder why they are in the insurance business. It could be beneficial to seek assistance from the Insurance Ombudsman.

1 reply

FNB (First National Bank)

13 months ago

FNB SecureChat is useless

The machine manned SecureChat is the most useless platform ever recommended by the FNB. A few warm bodies working there are arrogantly indifferent and have unilaterally elevated themselves to a demigod status, they ended a chat without assistance. I have made a simple query at 08H30, till now no help. The complaints handling unit is equally useless, one complains now but gets told that the response would be made within 5 working days.

1 reply

13 months ago

DotUnsure

I am dissatisfied with the way Dotsure is treating me. I was a Regent member for many years before it was acquired by Hollard, which was eventually absorbed by Dotsure, which gradually and quietly deleted Regent's customer-centric clauses as to avoid claim payouts. I recently claimed and they paid out after a series of heated talks; however, they immediately issued me a letter stating that my premium will increase by 60% since I claimed. They admitted that if I had not claimed, there would not have been such a significant increase. I've been insured for more than 20 years and have never witnessed a premium increase of more than 15%. Even after a successful claims. The 60% figure is stunning... So one is getting punished for claiming, what do we call this? They recently rejected my another claim, providing frivolous replies. Regent was such a great thing to have happened.

1 reply

14 months ago

Appalling service by Dotsure Insurance

The poor service by Dotsure Insurance and her contracted Alice Another Plumber is appalling. They disconnected my geyser and left saying they couldn't get the approval on time, leaving us with ice cold water in this cold weather. I made three follow ups to the insurer since then, each time i was promised the best service but nothing happened. The last Customer Service Agent I spoke to this afternoon, 09/06/2025 was so defensive and condescendingly asked me three times if I had the access money, she even instructed me to pay Alice Another Plumber before they leave their office to my house. I obliged, though I found that ridiculous, as I have dealt with many reputable insurers before, and none of them would instruct me to pay the service providers before running their engines. Alice Another Plumber **** to the Dotsure Insurance that I commanded them to leave my house, yet they disconnected my geyser and left it in that state. The plumbers told me that they were awaiting the approval from Dotsure, which they claimed took time, and they further said Alice told them to leave everything as it was because Dotsure wasn't responding. The same Dotsure believed the lies they were told by this Plumber and even made a clause for me to appease their preferred Alice Another Plumber. It's now 22H23 the Dotsure, which promised to deliver, has gone to bed... are they really Dotsure or Dotunsure?

2 replies

MTN South Africa

21 months ago

MTNSA bad customer relations

The MTN is slowly degenerating with very poor customer service. There is no urgency, just a leisurely walk. Their social media platform is the worst.

0 replies

Buffalo Couriers

23 months ago

The pair from hell - Temu and Buffalo international logistics

Temu and Buffalo international logistics are bunch of *********** breed. Their call centre is non existent. They typed a wrong delivery address, the parcel returned and I gave them the right delivery address, they messed it up again, for the third time and they don't allow self collection. Why hire someone who fails to copy what is written? They are good a promising lies with their bot manned customer line. *********** and arrogant.

1 reply

23 months ago

Promises and Lies - Temu and Buffalo international logistics

Temu and Buffalo international logistics are a bunch of *********** breed. Their call centre is non existent. They typed a wrong delivery address, the parcel returned and I gave them the right delivery address, they messed it up again, for the third time and they don't allow self collection. Why hire someone who fails to copy what is written? They are good a promising lies with their bot manned customer line. *********** and arrogant.

1 reply

24 months ago

ADT Security dropped the ball

My issue is now resolved, thanks to Mpho whose intervention was superb. The rest should be re-trained and re-skilled to understand customer relations and all laws attached thereto.

1 reply

Review Distribution

5 Star

1 (7.7%)

4 Star

1 (7.7%)

3 Star

0 (0%)

2 Star

1 (7.7%)

1 Star

10 (76.9%)

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