LK
Lindiwe K
Active since Apr 2017
28
Reviews
0
Industries
Reviews
28 reviews35 months ago
Bad service
I called cell c to change my banking details, thankfully they did that for me. Now the problem is I was told they'll only be able to debit next month, I asked the consultant for banking details so I can do direct deposit, she did gave me the details and told me I have to do that 5days before the debit order date. When I tried doing an eft the messag came out saying invalid account. I then emailed cell c and they rep**** saying one of their agents will call me. Still waiting.
1 reply
40 months ago
Crooks
I have a contract with vodacom which I took years ago, now this year is expiring. On the 27th of November 2022 I called vodacom to enquire when is my contract expiring and the lady I spoke to told me it expires in March so I must call a month before cause the cancelation usually take a month so I must call back to cancel in February 2023. On the 8th of February I called to cancel only to be told by the agent that my contract has been upgraded. I asked how cause I never asked for any upgrade let alone authorize it. He said he will escalate my query for the upgrade to be reversed and it will take atleast 72hours which is Monday the 13th 2023, he said I will get a call or a message confirming the reversal. Yesterday was the 13th of February 2023, I did not get any messages nor received any call from vodacom. Today the 14th of February 2023 I decided to call to enquire about the cancelation only to be told by the agent (who said she's putting me through to the same guy I spoke to last week, I waited until the call ended itself without anyone answering on the other side). Now am I suppose to keep paying for the contract which I wanted to cancel but was upgraded without me agreeing to the upgrade??
2 replies
45 months ago
Worst service from FNB fulfillment
I open a business account in August with FNB, everything was fine even my business card was delivered immediately. Then I received sms from business fulfillment saying there are outstanding documents needed and I should immediately email them to [email protected], I emailed them asking what documents are they referring to and I got no response from them but they kept sending sms. After a week or so I called them asking about the documents they're referring to and an agent who help me checked and said I should email my ck, I immediately did that but to my surprise the sms kept coming in saying there are outstanding documents and I should send them. I kept emailing the ck but I guess they were not receiving them cause on Saturday 24th September 2022 I received an sms saying my account was put on hold and I also received an email with FNB tax information form. Monday morning I called and I was told to fill the form and email it back which I did, I emailed it to businessaccountdoc1@ fnb.co.za . Wednesday the 28th September 2022, I called to check and the agent who answered said I should give them atleast 3days and then I would receive an sms saying I can now use my account. It's now 5day and nothing. This is the worst service I've received from FNB so far, I'm even thinking of taking my account elsewhere.
1 reply
48 months ago
Terrible service
I called eskom on Wednesday morning (06/07/2022) about me not having electricity in my house. I was given a reference number and I was told a technician will be sent within 7 hours. Thursday morning (07/07/2022) after 24 hours I was still without electricity. I'm still without electricity but I'm getting sms saying the power has been restored as per field staff. Your service is terrible.
0 replies
53 months ago
Poor customer service
My son's car was written off last year, the insurance company paid settlement to the bank on the 29th of December 2021, up to now the banks account still shows that he's owing, calling them its not helping cause you're put on hold for hours, when you finally get someone answering he or she is not helping.
2 replies
70 months ago
Worst service provider ever
Vodacom is the worst service provider I've ever had. I regret ever taking this contract with them. When I was taking this contract it was two hundred and something now I'm paying almost four hundred rand. Every month the amount increases. The last time I called them to asked I was told it's because of the subscription, I asked them to delete them & block them they told me they did. Again the amount increased, again I called I was told it's airtime advance which I know nothing of, I told them to lock the airtime advance option so but still the amount it still increasing. By the end of this contract I will be paying thousand rand. Each month it's increasing there's no fixed amount. Worst service provider ever.
3 replies
80 months ago
Worse service provider ever
Cell c has turned out to be a thorn in my flesh. I regret ever taking this data sim card in the first place. I even took my complaint to ICASA and they came back to me and I thought this whole thing was resolved. To my amazement again this month I got an sms saying I must pay R394.48 upon inquiring with their consultant why must I pay this amount again for the hundred time. I was told I have two contracts with them one which isR304.99 ( this I know of) and the the one which is R89.00. Now we are back to square one. I had ask how because like I said from my complaint I was told that this was not a contract it's a month to month service which I can cancel anytime I wanted to. And when they came back to me after I lodged my complaint with ICASA they told me that they have listed to the recordings and the consultant was clearly on the wrong with her explanation and last month I paid R377 which I did not disagree with cause I've used that amount of data. Now since then I haven't used any data from this sim card but they say I have to pay it cause it's a contract that's what the consultant told me when I enquire. I said I need them to cancel this sim card then the guy told it will take until December for the cancellation to go through cause it's a contract, again I'm like how can this now be a contract when from when I took it I was told it's not a contract it's a month to month thing? He said he was writing a problem ticket and I got a reference: 9111102147 this was on Monday today it's Friday I haven't heard anything from their side yet.
1 reply
81 months ago
Disappointed
Hello DA On Friday 4th of October 2019, I've asked that 1. I have this month to month contract cancelled 2. That you provide me with reference number for this query so I can take further for investigations and 3. Provide me with your banking details so I can deposit what you say I owe It's the 8th today I have not received proof of cancellation, no reference number and no banking details yet from your side.
5 replies
81 months ago
Cancellation of contract
Dear DA Thank you very much for your response or reply. Can Theodorah please cancel this whole offer me since she is the one who gave correct feedback according to the query which I logged. And please as per my last letter to you DON'T DEBIT MY ACCOUNT AGAIN, JUST SEND ME YOUR COMPANY BANKING DETAILS AND I WILL DEPOSIT THE MONEY. I don't need this contract anymore, Thank you.
1 reply
81 months ago
Still disappointed
Your consultant called me yesterday on the 1st of October 2019 regarding my complaint. And what she said was that the other consultant did mention that I should call and set a limit. We'll the thing is when she called me my phone was on speaker and the person I was with can't recall either hearing her saying that I should call to set a limit. What I recall is that she said Immediately after receiving the sim card I should call 184 140 and I asked her to repeat the number again and she said it's the same number for customer service. I thought by that it was for registration of the sim since I did when upgrading the contract I have. I did call 084135 the guy who answered my call didn't have a clue when I asked him about what I'm supposed to do instead he asked me what I wanted as I explain about the new sim and so on he transferred me to another department the lady there told me that there are working hours for that department so I should call tomorrow all this I did on the 27th the time was after 18:00 if I'm not mistaken. To my amazement on the 28th when I check the sim it was working so I thought there was no need to register the sim again. I used the sim on Saturday and Sunday and that's when I realized that it says I'm owing 200 and something, the thing is the data I've used from when I received the sim up to then it's not even 1gig not to mention 500mb but already I'm owing R200. Today my account was debited R28.38 which she did not mention when she was talking to me, what I recall is that she said asked when is cell c debiting my account and she said this first debit order will only start on the 27th of October but you've debited my account already and your consultants will call and say ' no ma'am she did say that'. I DON'T WANT THIS SIM CARD ANYMORE, PLEASE DON'T DEBIT MY ACCOUNT AGAIN THIS TIME. Just send me your account details and I will deposit the amount you say I owe you. And don't patronize me by saying how sorry you are and that you understand cause clearly you don't. PLEASE DON'T CALL ME AGAIN WITH ANY OFFERS, I have a contract with you after it's paid up I won't be doing any business with your company.
0 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (92.85714285714286%)