LS
Lesego S
Active since Mar 2017
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Find Better ways to verify customers information
Dear Mr Price Sports Management, I am writing to express my disappointment regarding the service I received at your Welkom Goldfields Mall branch. On my recent visit, I attempted to make purchases using my account and presented my new ID, which reflects my married surname. Unfortunately, the cashier informed me that they could not assist me because the surname on my new ID differs from my old one. This situation caused me great embarrassment. A manager was called, and when I raised my concerns, she dismissed them by saying that many people have reported Mr Price before. I found this response unprofessional and lacking in customer care. I would like to understand why my new ID is accepted when making account payments but not when making purchases. Could your staff not have scanned my ID or contacted head office to verify my details? Instead, I was forced to search through my phone for a copy of my old ID, which was highly inconvenient. If I had been traveling from another city, this would have been even more disruptive. I believe it is Mr Price’s responsibility to update customer details in-store rather than placing the burden entirely on customers. I was told to email my documents myself, which felt dismissive and unhelpful. While I understand the need to prevent *****, surely there are better ways to verify customer information without causing embarrassment and inconvenience. I urge you to equip your staff with better customer service skills and provide clearer processes for handling situations like mine. As a loyal customer, I am disappointed by the lack of support I received and hope that steps will be taken to improve this experience for others. Sincerely, Lesego Tsie
0 replies
16 months ago
POOR SERVICE AND BAD ATTITUDE
On the 24th of January 2025 , I bought a Ryobi 1200W Lawnmower at Game Store in Welkom Unfortunately, your product was not performing well as all the wheels of the lawnmower kept on coming off upon being used and also was not cutting the lawn to our satisfaction. The machine was assembled at Game store before we left with it. I then proceeded to Game with my mother to return the machine on Monday the 27th of January . We then went to customer service were a lady by the name of Marcia Ntlatseng was called in, she then greeted us and we greeted back and she asked how can we be assisted we then told her that we would like to return the lawnmower as we were not happy with it. We mentioned 2 things to her : 1. that the wheels keep on coming off when the lawnmower is used 2. that we are not satisfied with the way the lawnmower is cutting the grass. We then then requested that we buy another machine since well we are not happy with the one that we have purchased . We were willing to top up the amount we purchased the lawnmower with to get another one. She then called the guy who assembled the lawnmower and we were surprised as to why he is being called because we have stated our matter to her. Marcia then told us that we will not be credited for the machine as we have already used the machine. My question to her was how were we going to know that the machine works if we did not use it. Her attitude towards customers is very poor , we felt undervalued, as to how she spoke to us. She did inform us that they need to take in the machine for repairs and it will take 21 days , I had to do my own research as how does your refund or return policy work (7 day policy). If she was competent with her work she should have politely told us about the policy. She had a problem that we purchased the machine on Friday and returning it on Monday , Please teach your staff about your Game store policies so that they are able to communicate to customers in a proper manner. Kindly assist in this regard as we would like to get a resolution. Regards Lesego Tsie
2 replies
19 months ago
Capitec funeral Payout
Good day could you kindly assist us we have been waiting for a claim payout since Monday and its now Thursday . We are being told that there are investigations in process please assist us as we have been to capitec branch but no one can assist us we are just being told to wait. How long does the investigations take as the funeral is on Saturday and payments need to be made to the mortuary. Claim number reference: 01561042 Policy number :4680173723. Claimant details :Mr Lebereko Matlokotsi Cell no: 069 367 4492 / 062 110 9429. Kindly assist and give us feedback.
0 replies
22 months ago
Great Service FNB Welkom 👏
Last week I went to open a bank account at FNB at Goldfields mall in Welkom. I was assisted by Jacqueline Matlokotsi , she explained thoroughly how the account works the benefits of the account that best suited me and I must say I'm happy with the choice. I have also transferred my salary to FNB. Thank you to Jacqueline Matlokotsi I will definitely be back for more products and services at FNB 😃
1 reply
24 months ago
STANDARD BANK NOT WILLING TO PAY FUNERAL CLAIM MONEY
Could we get assistance with regards to the standard bank funeral department . My cousin has lodged a claim at standard bank and provided all the required documents now the problem is that they are saying the money wont be paid because the owner of the Mortuary is not taking their calls. I want to know who's problem it is because we have provided all relevant documents . We have already set the date for the funeral which is this coming Saturday.Where is my cousin supposed to get the money to bury her mother as Standard bank is refusing to pay our claim due to a call thats not being answered whereas they have all documents. We are not happy with the service of standard bank as this is a very difficult time for us .
1 reply
37 months ago
Poor Customer Service From MTN
I'm disappointed with the service that myself and my dad have received from MTN . My dad is the account holder and I'm the third party using the contract phone. Sales consultants have been calling me on my phone with regards to an upgrade and I have been hesitant about it . Then finally this year when one of the sales consultants called me for an upgrade I informed my dad about it and he agreed that I could upgrade and then I also gave the sales consultant my dad's number so that they could confirm with him with regards to being the account holder. Fine , the upgrade was approved then problems started when DSV couriers had to deliver the package , I then requested DSV to contact the account holder of the package directly so that he can receive the package, they then said no I should call MTN to update the contact numbers on their systems, I then contacted MTN but everytime I was transferred to the contract department my line would be cut off , I then opted to DM MTN on Facebook and I got the very same treatment that the account holder should contact MTN . Why is it that after the upgrade has been approved now we are being told that we should contact MTN but before that the sales consultants could contact both me and my dad. I understand that MTN doesn't work with third party but what is so difficult for them to contact the account holder . I'm so frustrated to a point were we regret making an upgrade with MTN. This is not how your customers should be treated . Next thing you will be billing us on a package we have not received!!!!
0 replies
43 months ago
Bad Service
My iPhone 13 mini was taken in for repairs some time in September as it had power failure. I only got the phone back on the 21 Nov in a worse state than before . My phone was still under warranty as it was bought by my fiance in February, the shop then called my fiance to tell him that my phone needs R10 000 so that they can give me another new one in exchange for the mini as it cannot be fixed. Mind you we are still paying for the contract every month. Im angry and disappointed at the service
2 replies
51 months ago
Inconvenience!!!!!!!
I went to sheet street at Goldfields Mall in Welkom for two consecutive days and they have been offline it's really an inconvenience to your customers!!!!!!
1 reply
69 months ago
Bad Service From Jennifer at Head Office Ackermans!!!!!!
The worst experience ever while I'm pregnant, Jennifer from head office ddnt want to offer a QPC number stating that I need to provide them with my payslip, whereas I had a bank statement, how was my applicantion approved without the relevant documents, I'm disgusted as I cannot be going to the mall all the time due to my pregnancy, I had already packed everything in the trolley to be paid, the humiliation that she put me through, mind you I'm 8 months pregnant, and my account has been approved I have a reference all she had to do was to provide the QPC code. I'm really disgusted with the service that I got. I even explained to her that I can't go to work as I'm working at the mine because pregnant woman are rated as vulnerable due to the pandemic!!!!!!
2 replies
74 months ago
Mr Price doesn't attend to their customers
I had a query with Mr Price, a double payment was made to my account on the 26th March to date I have still got no assistance but they expect me to pay them meanwhile they have not rectified their mistake. It's frustrating because we are all in financial distress because of the current state in the country due to lock down!!!!! I've been on Twitter and facebook trying to get the matter sorted, I've emailed my bank statement and everything that was requested but nothing has happened
1 reply
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