WB
Willi B
Active since Mar 2009
46
Reviews
0
Industries
Reviews
46 reviews4 weeks ago
Premium Prices, Disposable Quality, and Customer Service Designed to Avoid Accountability
We have a serious problem with the quality of their so-called “premium lifestyle accessories”, which appear unable to withstand even a few months of normal use. Equally concerning has been the experience of attempting to resolve this through their customer service channels. Shortly after purchase, they sent a “Let us know what you think” email containing a broken link, making feedback impossible through the very channel Zac+Gray provided. At the same time, reviews appear disabled on both Google and Facebook, leaving customers with no meaningful public avenue to share their experience of either their products or your service. Their nameless chatbot has been dismissive, argumentative, and ultimately useless beyond repeatedly instructing customers to “send an email”. Remarkably, it even argued over whether the broken feedback link existed or not. One can only hope this was the result of a poorly implemented AI system and not an actual staff member choosing to engage with paying customers in that manner. What is most disappointing is not simply the poor quality of the product, but the deliberate barriers placed between dissatisfied customers and anyone empowered to resolve legitimate complaints. For a brand positioning itself as premium, the after-sales experience falls far below even basic expectations.
0 replies
1 month ago
Exceptional Service from Mmone at Makro Strubesvalley, time and again
Mmone Seemi at Makro is an absolute superstar. Friendly, professional, patient, and always willing to help, no matter how busy the store gets. Honestly, she feels like the glue that holds the whole place together. It’s rare to come across someone who genuinely cares about customers and keeps things running smoothly with such a positive attitude. Makro is lucky to have her. Keep up the amazing work, Mmone!
2 replies
1 month ago
Unable to unsubscribe from marketing mails
Jeez Louise, for years I've been trying to get removed from ABSA's mailing list. To date, I've escalated to the highest office, including their Information Officer and Chief Marketing Officer. I've recieved confirmation from half a dozen team members at ABSA that my address has been removed, blocked or put on a DO NOT CONTACT list. Despite this, I'm still receiving emails about Bidvest lounges at the airport and Takealot Fire Sales. This morning, I spoke to Ansuretha Oberholzer, Head: Product Proposition, Credit Card, who said that these are regulatory emails, and suggested that I "just close your account if you're not happy to receive these emails". -slow clap- If this is the standard, the gap between Absa Group Limited and its competitors starts to make sense.
1 reply
2 months ago
Outstanding Support from Rose Porter – A True Professional
I’d like to take a moment to sincerely thank Rose Porter for her exceptional support. During a recent escalation, Rose stepped in with professionalism, efficiency, and genuine care. She handled the situation with remarkable attention and ensured everything was addressed swiftly and thoroughly. It’s rare to encounter someone who combines such competence with warmth and kindness — she truly made a stressful situation far easier to navigate. Hearing that Rose is retiring makes this interaction even more meaningful. Centurion Systems is undoubtedly losing someone incredibly special — a person who has clearly made a lasting impact on both clients and colleagues alike. Wishing you all the very best in your retirement, Rose. You’ve earned it, and I hope it’s filled with relaxation, joy, and everything you love. Thank you again for going above and beyond.
1 reply
3 months ago
A Seamless Domain Support Experience
Michelle Slabber was fantastic to deal with. She helped me resolve a domain issue this morning with incredible speed and a genuinely positive attitude. Friendly, efficient, and clearly excellent at what she does. The turnaround time was impressive and the whole experience was seamless.
1 reply
3 months ago
Avoid - spammers
They are email spammers sending unsolicited mails using ****** mailing lists.
0 replies
4 months ago
Saved the Day with Fantastic Service
I had a bit of a panic recently when I accidentally set a client’s domain to cancel. Stuart at Xneelo stepped in and resolved the issue quickly and efficiently—before my client even knew anything had happened. His professionalism, responsiveness, and attention to detail made what could have been a stressful situation completely seamless. Huge thanks to Stuart for going above and beyond—I couldn’t recommend him (and Xneelo) more!
1 reply
13 months ago
Vicky Makes Mercedes-Benz Even Better
I’ve had the pleasure of dealing with Vicky Louw at Mercedes-Benz Constantia Kloof on several occasions, and every time she has gone above and beyond. Vicky is consistently helpful, friendly, and positive — it’s always a pleasure interacting with her. Her professionalism and genuine care for customers truly stand out. Highly recommended!
0 replies
17 months ago
Poor service from technical support team
Simply the worst customer experience from Joseph Mubwandarikwa. Answers all questions I did not ask, does not answer the ones I have. Nearly an hour later on the phone, we're nowhere closer to resolving what should be a really simple issue of not being able to connect via FTP. For the third time, 1-Grid dropped the call. According to him, 1-Grid does not support TLS on FTP. Also cannot activate SSL on website hosting. Astonished that there's no escalation process, not a single other person who can deal with this. Annoyed beyond belief.
0 replies
18 months ago
Spectacular service from Jacky de la Rey
I had an issue that needed attention, and Jacky De La Rey at FNB went above and beyond to help me resolve it. She was professional, efficient, and incredibly friendly throughout the process. Her dedication and attention to detail truly stood out, and I’m so grateful for her assistance. Thank you Jacky - your colleagues can learn a lot from you in how to deal with customers.
1 reply
Review Distribution
5 Star
37 (80.43478260869566%)
4 Star
0 (0%)
3 Star
1 (2.1739130434782608%)
2 Star
1 (2.1739130434782608%)
1 Star
7 (15.217391304347826%)