Mercedez Benz Constantia Kloof
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Mercedez Benz Constantia Kloof
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNK
Nondu K
1 reviews | Active since Sept 2024
16 Apr 2026, 03:54
Terrible experience at ) Dealership Mercedes-benz Westrand ( Constantia Kloof ) dealership in Roodepoort
I went to mercedes to buy a mac wheel for my car a month back, when I went to pick it up after it was ordered, i found out that they ordered a wrong Mac wheel. I then asked for refund which the promised to pay its been weeks now i still do not have my refund even though I shared my bank account details. This was a terrible experience!!!
Helpful (0)
|Replies (0)NK
Nondu K
1 reviews | Active since Sept 2024
16 Apr 2026, 03:54
Terrible experience at ) Dealership Mercedes-benz Westrand ( Constantia Kloof ) dealership in Roodepoort
I went to mercedes to buy a mac wheel for my car a month back, when I went to pick it up after it was ordered, i found out that they ordered a wrong Mac wheel. I then asked for refund which the promised to pay its been weeks now i still do not have my refund even though I shared my bank account details. This was a terrible experience!!!
0
Replies (0)WE
Wayne E
1 reviews | Active since Feb 2026
26 Feb 2026, 13:47
An Absolute Shocker of Service
The service at this dealership has been nothing short of unacceptable. My vehicle has now been with them for 10 days with zero proactive updates. Ive received NO information as to what was happening. Even worse, the issue they are supposedly working on is the same problem I originally brought the car in for, which they failed to resolve the first time. While the car was there previously, I also requested a full service — and the bill came to over R50,000. When it came to invoicing and collecting payment, the dealership was suddenly efficient, responsive, and full of feedback. Yet now, when I’ve returned the vehicle because the original fault was never fixed, getting even the smallest update has become a mission. Every time I called, I was told someone would “find out and call me back.” Not once did anyone actually return a call. Today, I phoned again to escalate the matter to the service manager, Quintin. Instead of assistance, I was simply left on the line with no acknowledgement, no update, and not even the courtesy of offering a call-back. Nothing. Absolutely nothing. This level of service is pathetic and completely unprofessional. It’s no surprise the brand is losing credibility in South Africa when this is the standard customers are expected to accept.
Helpful (0)
|Replies (0)WE
Wayne E
1 reviews | Active since Feb 2026
26 Feb 2026, 13:47
An Absolute Shocker of Service
The service at this dealership has been nothing short of unacceptable. My vehicle has now been with them for 10 days with zero proactive updates. Ive received NO information as to what was happening. Even worse, the issue they are supposedly working on is the same problem I originally brought the car in for, which they failed to resolve the first time. While the car was there previously, I also requested a full service — and the bill came to over R50,000. When it came to invoicing and collecting payment, the dealership was suddenly efficient, responsive, and full of feedback. Yet now, when I’ve returned the vehicle because the original fault was never fixed, getting even the smallest update has become a mission. Every time I called, I was told someone would “find out and call me back.” Not once did anyone actually return a call. Today, I phoned again to escalate the matter to the service manager, Quintin. Instead of assistance, I was simply left on the line with no acknowledgement, no update, and not even the courtesy of offering a call-back. Nothing. Absolutely nothing. This level of service is pathetic and completely unprofessional. It’s no surprise the brand is losing credibility in South Africa when this is the standard customers are expected to accept.
0
Replies (0)KT
Khathu T
1 reviews | Active since Sept 2025
10 Sept 2025, 13:56
Very dissapointed customer from Mercedes Benz Constantia Kloof
Worst dealership ever in the westrand. Don't take your car there if you want any help. I took my car in with the engine issue, and it took them over a year to fix the problem. I replaced the pump, replaced the ignition oil, and I was paying every time with no help. Nishelle Naiker is one of the useless service advisors ever; all she cares about is taking money from the customer and offering no help. I booked in the car for the engine light, and less than a week the car was showing the engine light again and i took the car in again, and it took them over 2 weeks to check car and she came up with an expensive quote and i knew that they were not going to fix the problem, but they just wanted to take more money from me. I am never going to take my car there, and also not going to buy any Mercedes-Benz car ever again. Please never take your car to Merc Constantia Kloof, very useless car dealership
Helpful (0)
|Replies (0)KT
Khathu T
1 reviews | Active since Sept 2025
10 Sept 2025, 13:56
Very dissapointed customer from Mercedes Benz Constantia Kloof
Worst dealership ever in the westrand. Don't take your car there if you want any help. I took my car in with the engine issue, and it took them over a year to fix the problem. I replaced the pump, replaced the ignition oil, and I was paying every time with no help. Nishelle Naiker is one of the useless service advisors ever; all she cares about is taking money from the customer and offering no help. I booked in the car for the engine light, and less than a week the car was showing the engine light again and i took the car in again, and it took them over 2 weeks to check car and she came up with an expensive quote and i knew that they were not going to fix the problem, but they just wanted to take more money from me. I am never going to take my car there, and also not going to buy any Mercedes-Benz car ever again. Please never take your car to Merc Constantia Kloof, very useless car dealership
0
Replies (0)