Active since Feb 2017
16
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0
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Reviews
16 reviews2 months ago
SHARE TRADING BLUES
FNB, the share trading function on your mobile app is extremely user unfriendly, I will be moving to another platform.
2 replies
4 months ago
Takealot: Where you can search but you will not find.
The search function on the website is not working and has not been working for some time now. Going by what I can find on Google it seems that this is a common issue experienced by many others. Messages are ignored, so I guess there is no intention to fix It. I always prefer to support local businesses, but how can I support Takealot over Amazon if I cannot search for something. I suppose I'll just have to switch to Amazon.
0 replies
6 months ago
FNB - WHERE THE SERVICE IS NOT SO SUPER
I wanted some information with regards to my accounts. Send an email on 24 November. Received the usual automated response the same day with another response on the 25th telling me that my query is important and that FNB is committed to addressing the matter within 3 business days. Thereafter nothing. I followed up on 2 December and received the usual automated response, then nothing. Followed up again on 5 December and received the usual automated response, then nothing. The irony is that the automated response is titled super service. It has been 11 business days, not counting Saturdays. I guess FNB, like almost all big businesses nowadays, sees its clients as a nuisance when we ask questions. This is not my first bad experience with FNB client service. We are being charged 5 star money for FNB service, but we get 0 star service. FNBs slogan is "How can we help you", they should add, "Ask, but don't expect an answer".
1 reply
7 months ago
Vodacom, trying to upgrade me even though I am not interested
Vodacom, for the last year I've received multiple calls marked by call ID as Vodacom Upgrades. Typically I'll receive 3 to 5 calls every day for weeks on end. Then it will stop for a week or two and start again. Please stop harassing me.
2 replies
8 months ago
THE BROKEN BOT
Vodacom, you moved your support services to a bot, which does not understand my request and is unable to help. What do you want me to do now to get your attention so that my issue can be resolved?
2 replies
27 months ago
AFROX - WHERE CUSTOMER SERVICE GOES TO DIE
Afrox simply does not understand the meaning of customer service. For some reason they refuse to send out invoices, then they will blame you and try to penalise you for their mistake. You have a question about their service? Don't try to ask their customer support staff. You will get a sarcastic response.
1 reply
28 months ago
ATM? IT SHOULD BE M AND NOT ATM
FNB please fix your ATMs at the Mompati Mall in Vryburg. The touchscreens of both machines are not responsive and it is very difficult to use the machines. It was reported to the staff at that office in December 2023, but nothing has been done since.
1 reply
33 months ago
Absa Homeowners Insurance: A Case Study in How Not to Deal With Clients
Absa Homeowners Insurance has to be the most useless insurer in the industry. This is the second time that I have had the misfortune to try and communicate with them. I do not have words to express how frustrating it is to deal with them. I am sure that if I send a communication to the ruler of North Korea by putting a letter in a bottle and throwing it in the sea, I'll get a response from him in less time than it will take Absa to respond to my query. True rating: -5 stars.
1 reply
34 months ago
ABSA HOME LOANS INSURANCE - IF YOU CLAIM WE MAY ASSIST BUT IT WILL PROBABLY BE TOO LATE
Absa home loan division and the way they handle insurance claims. My first experience and if I can help it my last. All you get is the generic "your case has been forwarded to a consultant". The people who has to assess is quick, but should they require further instruction, do not hold your breath. Big companies implement all sorts of automated systems seemingly to be able to provide better service. Sadly service has only gotten worse and it has never been more difficult to engage with them. I'll support my local small business as far as possible over big companies. They are not perfect, but at least you can speak to someone and you are spared the empty promise of good service and the generic email.
1 reply
40 months ago
FNB SECURE CHAT - NOT USER FRIENDLY
FNB's secure chat facility on the app is one of the most user unfriendly client contact services I ever had the displeasure to use. Today was the third time I used it since 20 February and every time I was kept hanging on for a long time with several delays during the chat. Once the person left the chat mid conversation and today the person asked me to give a moment only to come back and terminate the chat because according to him/her there was no response from me. I was asked to give a moment and then the chat was terminated because he/she was waiting for me???!!! I do not have words. So I had to start over yet again.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
14 (87.5%)