JV
Janine S
Active since Feb 2017
8
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0
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Reviews
8 reviews18 months ago
Disappointed Ambassador
I agreed to order the Isabella Garcia ambassador box but feel very mislead and disappointed The consultant on the phone assured me that I would receive 12 months worth of product. This is very misleading as one will run out of face creams within 3-6 months max. The mascara is terrible and does not add volume to lashes. Lipstick isn't nude it's brown. Fragrances which are sold as pure perfume not EDT are so subtle you cannot smell them after as little as a half a hour. At R800+ for 30ml they are in the same price point as high end perfumes yet the fragrance does not last at all. Packaging in pretty, thoughtful and it's a nice concept but at almost R4000 I expected a full 12 month skin care range ( as explained ) and proper perfumes. I emailed for assistance and have never had a call back.
1 reply
40 months ago
AWFUL EXPERIENCE - Taken advantage of
My father passed away very suddenly, leaving my mom with a 4 bedroom home full of furniture, ornaments etc. My mom, now being a widow needed to sell their home and drastically down size. We tried to give Hoffmeyer Mills retainer amounts that we felt were our baseline on items. Particularly antiques that were valuable. We also paid additional money for packing the kitchen cutlery and other items. Despite paying, packing was not done on the day. And my mom got virtually nothing for a home full of valuables. When we tried to query what went wrong and how this could have happened; we were met with defensiveness and a total lack of sympathy for my mom and her shock. Items included : Beds and bases Several antiques Artworks Desk Wardrobe Expensive mirrors Washing machine Double oven Standing oven Dishwasher Wrought iron patio furniture Among other items. Mom got R16,000 for a house full of furniture, antiques and appliances We are beyond disgusted.
0 replies
54 months ago
Game ruined Christmas!!
I ordered my son's Christmas gifts on 14th Dec - 24" bike - skateboard - helmet On 21 Dec I received an email to say my order was cancelled!! I mailed back to ask why? And establish what was going on in light of the Christmas gifts being cancelled. I was told "Stock is on a first come, first served basis!" This left me R2047 out of pocket and no gifts for my son for Christmas. It is 28 Dec and nothing further from Game and no refund NEVER AGAIN!!
0 replies
84 months ago
Faulty iPhone and shocking service from Cell C
My phone was stolen last year and I needed to upgrade with urgency and block the old phone which contained banking information etc. I had to go between 2 stores at the time because the consultant at Table bay mall was unsure of how to assist me and I was not comfortable with my stolen handset having banking apps on it. Dealing with 3 stores added to an already stressful situation and frustration at the time. She (Tiffany) also talked me into a promotion with uncapped minutes and the Black Box. My budget was R800 I reluctantly proceeded with the black box as it was presented to me as better than Netflix and DSTV. Within a week I reported being unable to use the black box as I could not register for the 7 day trial. The cell c store could not assist with black related queries and black support was non-existent. I also complained of poor phone connectivity. I went to the store and saw Tiffany in person. Eventually I got connected to black 7 day trial and no feature to purchase movies with credit card and no vouchers were available at store level. Streaming with cell phone as a hot spot also proved to be beyond challenging. Same consultant then tells me in the two weeks since up-selling me she has had so many complaints and they aren’t trained to deal with them. I explain I want to cancel black and downgrade to the R799 package I went into the store for in the first place. We proceed with months of her promising to escalate to head office and her manager and I frequently go to the store only to be told she can’t help me. I lodge calls with head office who promise to investigate and never do. Fast forward some months and I have finally had a Tecnician ‘Prince’ come to my house to test and confirm my hand set is faulty. I have reported poor connectivity so many times by this stage. I have also never used the black box. I pay R1150 for a faulty handset which has exceptionally poor connectivity and a black box package I will never use and within my Consumer Protection act period reported I did not want and had no intention to continue with. I am now told to hand in faulty handset for 6 weeks, it may or may not be replaced with a working handset. And to give back the black box without compensation in the form of a reduced monthly package. I am at a loss for the shocking service all round from Cell C.
3 replies
109 months ago
Terrible Nappies
<p>We decided to try Click name brand nappies as tehy were R20 cheaper than Huggies / Pampers and assumed Clicks would be a safe and well tested brand.</p> <p> </p> <p>Our son woke up every night with wet pants and wet skin and needed to be changed.</p> <p>After a few days (even with barrier cream) he developed a very bad nappy rash.</p> <p> </p> <p>We left the remainder of the nappies and bought Pampers.</p> <p> </p> <p>This has not only been a waste of money but our son has had to deal with the discomfort of waking up wet and getting a nasty nappy rash.</p> <p> </p> <p>Surely a company as big as Clicks do absorbancy tests before launching a nappy range.</p> <p> </p> <p>Fool me once........</p>
0 replies
111 months ago
Poor Poor Service on so many levels
<p>I am a regular Nu Metro patron purely based on the proximety of Nu Metro versus Ster Kinekor and the Clicks card benefit.</p> <p> </p> <p>I have several complaints which have all fallen flat with Customer Service.</p> <p> </p> <p>1. Marketing Promos - I tried to enter the Chrsitmas bell and Easter Egg sms competitions whereby you send your promo number after watching a movie and you receive a sms repl with a voucher for tickets/ snacks etc. Having enetered over both Christmas and Easter and roughly 8-10 submissions - sms never worked. I asked the Canal Walk manageress to use my phone and test several promo numners and she said it must be network traffic. This is quite shocking as the business is marketing to draw in more business but from experience not actually backing up the campaign with prizes. </p> <p> </p> <p>2. I recently went to movies with my husband at Canal Walk and slipped on ice-cream on the floor by the ticket line. A cleaner was standing by but didn't clean the floor even after I slipped and hurt my wrist. (which was previously operated on) </p> <p>A fellow patron assisted me and notified the manager. The manager on duty offered no ice or apology but rather opted to blame a nearby Burger King and the cleaning staff. This incident was so poorly handled.</p> <p> </p> <p>3. I tried to join Scene Club via sms as advertised between movie trailers and nobody followed up. I then joined at Canal Walk and was advised I could not make use of online bookings as the website platform was not set up.</p> <p>I prefer to book online so this just makes no sense - to offer patrons a benefit they can't make use of. Again all the marketing with no follow through.....</p> <p> </p> <p>4. Speaking of online booking.. on 3 ocassions I booked AND PAID for tickets online including the more expensive option of VIP tickets and sms payment went through - but the website said payment failed. I contacted the call centre and they confirmed it was a glitch in their system.</p> <p>Were it not for sms banking I would have repeatedly double paid Nu Metro.</p> <p> </p> <p>All in all my biggest gripe is that I work hard and seldom get out and when I do its a movie every 2 weeks with my husband and some escapsim from stress, bills and demands. Movies are not cheap - we should enjoy the experience and not feel ripped off or be subjected to sub-standard service.</p> <p> </p> <p> </p>
0 replies
111 months ago
Premium Hike of 25%
<p>I just noticed (without being notified) that my premium went up 25% this month.</p> <p>This is my 1st year anniversary as a Dial Direct customer so quite a surprise!</p> <p>I called to address this and was told Dial Direct are "Trying to stay in business and adjust premiums to better service clients!?!?!" Really??!??!</p> <p>My vehicle has depreciated, I have never had a claim and my premium is heightened by 25% Shocking.</p> <p> </p> <p> </p>
3 replies
114 months ago
Chinese Knock Off Version of Mangwanani - Left needing a Chiropractor
<p>My husband and I celebrated our 12 year anniversary yesterday and we decided to really treat ourselves by booking a Spa treatment with accommodation.<br />We relocated from Durban a year ago so our previous anniversaries were often spent at Mangwanani Sibaya. We chose Zewenwacht based on Bakwena Spa being the same concept as Mangwanani Spa.<br />We thought the Spa would be the absolute highlight of our stay but to be honest, the Spa was incredibly disappointing.<br />Zewenwacht Country Inn exceeded all our expectations and it’s a total shame that the end of our stay was spoilt at Bakwena.</p> <p><br />Zewenwacht was amazing, friendly staff and incredibly helpful. The room and wine on arrival was fantastic. The restaurant, staff and meal was unforgettable. The setting at breakfast after a stunning, comfortable nights rest was amazing.<br />We could only sadly stay 1 night (Friday 3rd Feb) and had to check out by 10Am, so after breakfast had arranged to take the Bakwena shuttle to the Spa where we planned to swim, or have a drink until our 12-4pm treatments started.<br />The restaurant called the shuttle for us and we got to the Spa and from there, everything went downhill…..</p> <p><br />There were two the******s outside the Spa who didn’t greet or acknowledge us. The reception ladies didn’t question why we were early or explain our treatments would start at 12 and end at 4 as arranged. We had no drink on arrival. We made our way to the dining hall area and had to flag down a waitress for something to drink. At 11:30 we were told to go put our gowns on as treatment was starting, we were very confused but followed instructions..<br />There were no slippers in the ladies change room and no gown belt for the gown I pre ordered in my size. (I had called to book the 12-4 time slot and confirm our gown sizes) My husband had to fetch me a belt and slippers from the mens room.<br />We were shown to table 15 where there was only 1 pen and 1 plate set up. The pen is required throughout treatments to grade the******s etc. <br />We were hurried to our full body, hot stone massages. As we arrived the rest of the people were leaving treatments to have lunch (I presume) there was SUCH a racket and so much noise during the full body massages, I battled to relax. My the****** would walk in and out my treatment room to ask the staff to keep it down. At one point my the****** cupped my head with her hands and turned my head forcefully to the left then right, like a chiropractor would – this has put my neck out, I now have to see a chiropractor tomorrow as I am in so much pain and can’t turn my head properly.</p> <p><br />After the full body massage we joined everyone who was already finishing lunch. We were not offered anything to drink, and unlike Mangwanani you don’t have a water bottle to carry while having treatments done. We flagged a waitron down and arranged drinks. We went to dish lunch and nobody was serving the food to patrons. Eventually a lady came and dished lunch for us. I had barely finished lunch and could not have desert (my husband left his full bowl of desert) and we were rushed to foot, ankle treatment. Here we shared one pen between 4 people for commenting on our the******s. This treatment was pleasant but the wind was howling (as it does) and a door kept banging. Ladies at the back were standing around – eventually one of the the******s took the initiative to excuse herself from her client and close the door! </p> <p><br />We then made our way to the dining hall and went to have some coffee, no t-s****s on the saucers by the cups!? I used a straw from the bar to stir my sugar. At Mangwanani, you would have desert at this point and a reasonable time to catch your breath. We were rushed to head neck and shoulder treatment after wolfing down our coffee. The last treatment was nice, however my the****** literally stuck her fingers into my ear drums twice. I have had ear lobes massaged by the******s but never had one literally stick her fingers into my ears. By this point my neck was in pain from having the full body the****** attempt to manipulate / click my neck so the head, neck and scalp treatment felt painful. On a side note, the the****** usually asks if you would like oil in your hair – mine squeezed oil onto my head and pulled my hair several times. It was very unpleasant.</p> <p><br />We made our way upstairs and were told we were going to our full body massage next?!?! We were so confused. This was 3pm and treatments supposed to be 12-4pm . We explained we were done and usually there is amarula and chocolates. wE were told to get dressed and go to reception to collect our drink and chocolate on the way out.</p> <p><br />The ladies at reception asked how the treatments were and I explained some of the above, to which we were told Zewenwacht had insisted we must start our treatments straight away. We doubt this is the case, we merely requested to be taken to the spa early as we could not return to our room after check out.</p> <p><br />I am not a person who complains in a hurry but I feel our anniversary was absolutely beautiful until we got to the spa and all the miscommunication kicked in between both facilities. And to be left needing a chiropractor after a massage is very concerning. I would return to Zewenwacht in a heartbeat but truly hope the Spa brush up and offer the same level of professionalism, attention to detail and class as the establishment it shares it's facilities with. </p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)