GB
Gerhard B
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Selling Discontinued products and does not carry spare parts.
Bought a water filtration system (Midea 4 Stage Uf System - Generation 2 - UF - Model: MU136-4) through Builders, About 6 months later I want to replace the water filters, and now limited filters available (3 of 4). I contacted Midea South Africa, and were advised to email the suppliers. emailed suppliers and they can't tell me when stock are will be ordered if ever. Contacted support only to be told to log a service call on the website, and if to provide a proof of purchase. On their website the model number does not even exist so cannot create a service request since its mandatory. So in essence, Midea and partner stores like builders warehouse sell discontinued products that you cannot get "Accessories". see mail below. Hi I am assisting as the email came through to me and can do my best to supply what I can find. The filters are not a spare item but are handled by product as they are accessories and invoiced from the product warehouse. I have assisted as I can see the stock on the system but I cannot give you answers as to when or if the PP filter will be in stock. I have asked the product team and warehouse but I cannot get an answer that is satisfactory and helps in any way to get an idea of the status of this filter. We cannot strip products for filters unfortunately. If the PP filter were in stock, all filters would cost R746.00. The full product is R899. Spares | Livance Livance Distributors (PTY) Ltd. [email protected] www.livance.co.za P: +27 11 794 5537
0 replies
8 months ago
Restonic and Sleepmasters: Worst Bed and Reseller combination in existance.
Restonic Bazaruto started to sag in the middle after 5 years. After 6 years I could not sleep on the mattress any more and started making enquiries at Sleep masters Gezina to get the repaired in their "10 year" service warranty.. After 7 months of back and forth with them they quoted me the same price as a new mattress with the simple and very practiced line, we do not do repairs on the bed, we replace.. so you will always have to pay for their inferior product. Do not buy any Restronic bed or sleep masters.... rather pay extra for another brand!
1 reply
112 months ago
1MB/s on LTE Advance
<p>Please could you resolve my ongoing issue regarding network speed on my LTE advance contract.</p> <p>I have logged a case : ********** 8 on the 17th of February and a technician came to my premises to assess the problem. I was advised the slow network was due to a setting ( WLAN advance - connection type = auto ) </p> <p>This was changed and a speedtest done 11:00am in the morning in a residential address when there is no network traffic or strain on the tower. When testing the network on the same day at around 7:00PM, the speed is running below 1mb/s - 4mb/s.</p> <p>It’s now been a month since the call was logged, and still not resolved, the call centre and "chat to us" only informs me the technical department is working on the problem.</p> <p>Effective immediately I am stopping payment on the account until resolved.</p> <p>1month to resolve a service request is unacceptable by any standard.</p>
4 replies
121 months ago
Oneday or Oneweek application
<p>I have applied online for vehicle finance on Tuesday 14th of June 2016. I received a tentative response email from the automated service and no communication further.</p> <p>On Monday 20 June 2016 I applied for vehicle finance through a Mazda dealership and was advised 2 days later that FNB has declined the deal due to no credit information on my profile. ( I have only been banking with them for the last 5 years.)</p> <p>After I called west bank on the 22 nd I was advise they do not have a copy of my ID and was unable to process the application due to a system problem on their side.</p> <p>Now more than a week later I am not further than I was and now I am offered an extremely high Interest rate. And do not qualify for the special deal as currently on offer with Mazda.</p> <p>I would like a full explanation from FNB as to why this process is taking so long, and why I do not qualify and are scored as a level 4 client with ridiculous interest rates.</p>
1 reply
130 months ago
NO responce, CANNOT proof contract terms
You Claim that my TALK 120 talk time expires after 6 months, Yet, no where in my contract is this stipulated, not never was this mentioned to me in any of the so called voice recording or contracts. I queried this with you after I have to pay R1000 to you on a R400 contract, then you cannot assist or resolve the account and just decide to suspend the service on the account, even though you are in the wrong to incompetent to resolve,<br> Now you hand me over to a 3rd party debt collector company who is even worse than your staff who probably studied with malema in the woodwork class.<br> I will do weekly Hello peter and various random other complains against Vodacom and MBD until this is resolved.
1 reply
130 months ago
Vodacom and MBD Stupidity in Partnership
Vodacom Cannot proof terms of contract, over billed, did not resolve queries, handed over for collections.<br> I tried several times to resolve with Vodacom, with Legal collectors, just to be told they have been moved to another firm MBD, who is even worse than the previous company : Jacobs Burnard.<br> <br> Please note I have added your emails to my spam list, because unless you give me 100 % discount due to your incompetency, I do not want to be contacted. I have given you clear instruction of what is needed to resolve our little situation, and unless you come to party and resolve the queries, I am not interested.<br> <br> So stop sending sms to 06x xx3 5xx7 for payment<br> stop emailing [Email Removed] for discounted rates.<br> <br> Do not call me unless you have proof to back up you collection claim.<br> <br> I will fight this even of it takes 10 years, Vodacom will not see this money, because it was incorrectly billed, in fact you owe me money.<br>
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
3 (50%)