LB
lebogang B
Active since Jan 2017
6
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6 reviews2 months ago
14+ Months of Negligence & Ignored Complaints in Child Maintenance Case at Germiston Court – Provincial Head & Acting DG Silent
In January 2025, I opened a maintenance case at Germiston Magistrate’s Court for support for my child. Court official Mandla failed to properly trace and serve the respondent despite contacting him and forwarding a subpoena by email. He referred me to official Calvin, who also failed to process the matter, resulting in my name not appearing on the court roll for the 25 March 2025 date. After these clear failures in basic case management, I lodged a formal written complaint with Gauteng Provincial Head Mr Tsietsi Z Malema on 23 May 2025. When there was no response, I followed up on 26 May 2025. He simply forwarded the complaint back to the same Germiston Court with the note “check clients complaint” and provided no acknowledgment or reply to me. The manager later contacted me, asked me not to write to the Provincial Head again, and promised to handle the matter. She issued new dates and reported limited actions (referral to Department of Labour due to outdated employment records), but provided no meaningful progress. On 30 July 2025 she asked me to wait until 1 August 2025. I am still waiting for any feedback. I have since moved back to Roodepoort and obtained updated employment information for the respondent. On 2 March 2026 I requested via WhatsApp that the file be transferred to Roodepoort Maintenance Court. Despite assurances and my follow-up email on 26 March 2026 (with staff copied), there has been no confirmation of transfer or progress. I sent another email today. On 18 February 2026 I escalated the full matter in writing to the Acting Director-General, copying Mr Malema. To date, neither has acknowledged or responded. I have exhausted internal remedies at every level. Over 14 months of repeated negligence in tracing, service, documentation, and file transfer has left my child without maintenance support. This is not acceptable service — it is maladministration. I demand: Immediate transfer of the file to Roodepoort Magistrate’s Court with written confirmation to me within 7 days. Proper tracing and service of the respondent using the updated information I have provided. Investigation into the conduct of Mandla, Calvin, and Daphney at Germiston Court. Written explanations from Mr Tsietsi Z Malema and Ms Kalayvani Pillay for their failure to respond. I have retained all records of correspondence, dates, and interactions. I am making this public because private channels have failed completely. Lebogang B [email protected]
0 replies
4 months ago
Walking into this store felt less like shopping and more like intruding
I visited the Rage store Cradlestone yesterday(04/02/2026) and was met with what can only be described as visible irritation from the assistant tasked with helping me. No greeting. No warmth. Just attitude — as if assisting a customer was an inconvenience rather than her actual job. Against my better judgment, I returned today(05/02/2026) hoping that the previous experience was a once-off. It wasn’t. I stood in the store browsing for a good five minutes without a single acknowledgment. No greeting, no “I’ll be with you shortly,” nothing. I eventually had to greet the assistant myself. During payment, I asked whether staff ever smile. The response was a blunt “No.” When I pointed out that customer-facing roles require a basic level of friendliness, I was told, “We are tired.” While I understand exhaustion,it is not the customer's responsibility to absorb it. Customers are not emotional dumping grounds for staff burnout. If being “tired” means an inability to offer basic courtesy, then management has a far bigger problem than foot traffic.I work with people myself and know very well that personal fatigue has no place in how customers are treated. Basic courtesy,eye contact,and a greeting are not extras-they are the bare minimum. This wasn’t just poor service — it was uncomfortable, dismissive, and unprofessional. It speaks to a store culture where customers are tolerated rather than welcomed.Rage is not doing customers a favor by allowing them to spend money in their stores. Until staff are properly trained, managed, or held accountable, this store will continue to repel customers instead of retaining them. Deeply disappointed.
0 replies
14 months ago
****** nonsense service
I'm utterly disgusted and displeased by the misconduct at Germiston maintenance court. 12 February I had a court date where the defendant didn't show up. It appears that Mandla, who initially helped me, didn't follow up with Itc on tracking the defendant. He referred me to Calvin to track the whereabouts. Calvin gave me a new court date for 25/03/2025. I was shocked that the defendant didn't show up again. I was informed that there was no order. Hence, the defendant wasn't present. I was tossed back and forth from 8 till 1,after demanding answers of why I was given a court date when there was no order. And why was the defendant served via email because it's easy for him not to acknowledge it. Why wasn't I given the direct order to take to the police to escort me.After speaking to the supervisor, Calvin told me to wait for 10 minutes for him to compile the documents. A few minutes later, he left the building.I sat there for an hour while Mandla deliberately took his time to compile a simple document. I noticed amongst all the plaintiffs that there is a pattern. Most are frequenting that place monthly with no progress on their cases. The platform that has been put in place to assist us is clearly failing us. I am appalled by the level of incompetence and mediocrity
0 replies
26 months ago
Exceptional great service from a government official
Never in my life did I ever imagine the possibility of receiving an exceptionally amazing service from a government official. Nonhlanhla Tibane at Sassa Roodepoort branch displayed traits that only one gets at a corporate company. Professional, empathetic,goes extra mile and and and many beautiful things. It was shocking the pace of how this official moved to make sure that most people would leave assisted. She took her lunch break 15 minutes before they could knock off. Her level of dedication was incredibly mind-blowing. People have complained about going back and forth for weeks trying to get their applications through,only to be cut at 3 o'clock regarding either the system being offline or something. The cost of going up and down is sometimes not taken into consideration especially for the elderly people and mothers with infants. The fact that that person is registering says a lot about their financial needs to be tossed back and forth. I wish most of the government departments would learn from this lady.
0 replies
44 months ago
Disgusted by Bolt's incompetence in resolving this the issue
On the 25th of September 12:30 am my friend requested a taxi for us from her phone from Northriding to Pimville. The Bolt driver picked her up, after a while driving they decided to go back to the pick up location. As soon as she stepped outside the taxi,the driver took off with her belongings. Inside her bag were important items such as car keys,house keys, cellphone etc. We called her phone and the driver picked the call and assured us he will bring the bag back in the morning. He never did, we called her phone a couple of times on the 26,27 and 28 to no answer. We complained on the Bolt app and nothing has been done as yet. This has totally disrupted her life due to this horrendous customer service from the driver and Bolt itself. No one gave him any indication to drive away with her items still in the taxi. The driver needs to be expelled from his position and be ordered to return her items back to her house. She has lost gigs she was booked for as a results. This is totally unexceptable. We have definitely lost trust in them. Kindly assist in getting her belongings. The driver's name is Clemency Ntiyiso, registration number: FTG125L
0 replies
113 months ago
horrendous service
<p>I inquired for a unit with Lyle King from Trafalgar,he sent me through the forms. I filled and attached my supporting documents and emailed them back to him. I gave him a call to let him know I had emailed him my documents and he said he would call me with feedback on whether I qualify or not. I have not received a call nor an email from this guy since. I have called him numerous times to get feedback but he never answer my calls,for the whole week I've been trying to reach him to no luck. I sent him an email to express my disappointment regarding his service and till now He hasnt any decency to pick up my calls or reply to my emails. The service in this country will never improve while we have people like Lyle out here giving pathetic horrifying service. I am extremely appalled...unbelievable. And this people continue on their jobs even when customers complain because they know their companies will not get rid of them. As long as they are generating profit for them they will turn a blind eye to complaints and just give you a sorry that is not even sincere. Pathetic</p>
1 reply
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