Active since Nov 2016
28
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Reviews
28 reviews2 months ago
Vitality and Discovery Bank is a Waste of Time
I booked a car for the 9th April via the Discovery Vitality and i booked a Group H VW T-Roc or Similar, but the confirmation i received was for a BMW 1 Series or Similar. I called Europcar and they advised that they do not have T Roc in their fleet and i will be getting a smaller can as their Group H vehicles are much smaller than a T Roc. I have been on hold with Discovery Vitality Travel for an hour now, no assistance at all. I booked something and Vitality has not given me what i booked for and you cannot talk to anyone to assist. Vitality is very expensive and if this is what we get, i am surprised to see that Discovery is still in business. Surely this is not legal, you cannot sell something and only after all is agreed, give the customer something completely different. To preempt Discovery Bank Response, the Discovery Vitality profile on Hellopeter has not been claimed, so i have to use the Bank details and the only reason i moved to Discovery Bank was for the benefit, benefit that are questionable. Trip Reference: AA85D2E
4 replies
2 months ago
********* Sales and No Customer Service to Asist
I booked a car for the 9th April via the Discovery Vitality and i booked a Group H VW T-Roc or Similar, but the confirmation i received was for a BMW 1 Series or Similar. I called Europcar and they advised that they do not have T Roc in their fleet and i will be getting a smaller can as their Group H vehicles are much smaller than a T Roc. I have been on hold with Discovery Vitality Travel for an hour now, no assistance at all. I booked something and Vitality has not given me what i booked for and you cannot talk to anyone to assist. Vitality is very expensive and if this is what we get, i am surprised to see that Discovery is still in business. Surely this is *******, you cannot sell something and only after all is agreed, give the customer something completely different. Trip Reference: AA85D2E
0 replies
9 months ago
*********** and no customer service
Based on my experience, stay away from all Nissan vehicles and definitely stay away from Nissan Woodmead and I do acknowledge when there are no issues, the Nissans are good vehicles, but when there is an issue, like in my case, Nissan SA will not help. There is also a fundamental flaw on the Navara which it seems that Nissan SA is not disclosing to customers/ Form Nissan protecting an *********** dealer, to conflicting reports on repairs being received, to repairs being looked up on Facebook and conducted on my car, false advertising, non-disclosure of Nissan approved part is not being covered as Nissan says they do not test any vehicles with Nissan approved accessories, being the Nissan rims, as its not OEM, so why then is it Nissan approved? Nissan SA is refusing me access to the call recordings, they are doing everything in their power to make me pay in to get the vehicle sorted out. This is my experience: I purchased a brand new Nissan Navara from Nissan Ballito, it was delivered will all Nissan approved accessories to my door on a flatbed. From day one, the vehicle felt like the wheels were not balanced, but they were. I took the vehicle into Nissan Woodmead and on 6 different occasions, they advised that that’s how the Navara is meant to be. When I raised the fact that I drove other Navara's and they did not have this issue, their response was that they have fixed the vehicle and there is nothing they could do. On one occasion, the bin of the vehicle was loose, that’s how bad the vehicle was vibrating. I involved Nissan SA and they said that they are aware that is an issue with all Navara’s and there is no ETA for a fix and there is nothing they can do for me. I continued to complain on Facebook and Nissan SA changed something on my vehicle, drafter a report that the vehicle is completely fixed and has no vibrations, but nobody wanted to go on a test drive with me and guess what, the vehicle was vibrating worse than before. Nissan Woodmead then issued me with their version of the repair report and it was completely different to the Nissan SA report and Nissan SA has completely ignored the fact that somebody **** on the report. Nissan SA is completely ignoring me, even though I am driving a vehicle that is under warranty, is a safety risk on the road and Nissan does not care, stay away from Nissan, all Nissans as I have been dealing with this issue for 4 years and Nissan does not care. I have incurred costs in excess of R200k on this as I had to purchase another car to ensure I could safely get to work as the Navara felt too unsafe on the road. Nissan Woodmead and Nissan SA has come back saying I used the vehicle for 4 years so there is depreciation on the vehicle and as per the ombud, I have to pay in, they ignored the fact that Nissan Woodmead always told me that the vehicle was fixed or that there is nothing wrong with the vehicle when they was, so wat was I expected to do with the vehicle, not use it, how was I meant to go to work. What's worse is that there are numerous Nissan owners who had their Navara's replaced for the same issue as the dealer immediately realized that the issue cannot be fixed, but since Nissan Woodmead did not do that and their incompetence or lies or the fact that they don’t know how the vehicle drive is meant to be, has been made my issue and now I am being asked to pay in. To compound this, Nissan SA is saying they wont make a profit on this, but they are offering me the same, if not less discount that any other buyer, so they don’t care. They are only looking at their bottom line and protecting the dealer, who should have done a lot more. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan. Nissan do not care about their customers if it impacts their bottom line and they will protect their dealers, even though they are wrong. Lastly, do not but Nissan Approved accessories as Nissan is refusing to test the vehicle with the Nissan Approved Rims, that is advertised on the vehicle on their website as its not OEM. So didn’t Nissan approve the rims as is operates the same or better than the OEM? To me, that’s false advertising as they are advertising it as Nissan Approved, but now say they cannot guarantee that it will work, so you cannot trust a Nissan approved product. To be clear, the vehicle drive quality is so bad, people have refused to sit in the vehicle and on numerous occasions, the vehicle bolts came loose and the vehicle did not stay in the desired lane and I have advised Nissan of the safety issue and they still insist its fixed, although none of them have been on a test drive with me. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan.
0 replies
9 months ago
*********** and no customer service
Based on my experience, stay away from all Nissan vehicles and definitely stay away from Nissan Woodmead and I do acknowledge when there are no issues, the Nissans are good vehicles, but when there is an issue, like in my case, Nissan SA will not help. There is also a fundamental flaw on the Navara which it seems that Nissan SA is not disclosing to customers/ Form Nissan protecting an *********** dealer, to conflicting reports on repairs being received, to repairs being looked up on Facebook and conducted on my car, false advertising, non-disclosure of Nissan approved part is not being covered as Nissan says they do not test any vehicles with Nissan approved accessories, being the Nissan rims, as its not OEM, so why then is it Nissan approved? Nissan SA is refusing me access to the call recordings, they are doing everything in their power to make me pay in to get the vehicle sorted out. This is my experience: I purchased a brand new Nissan Navara from Nissan Ballito, it was delivered will all Nissan approved accessories to my door on a flatbed. From day one, the vehicle felt like the wheels were not balanced, but they were. I took the vehicle into Nissan Woodmead and on 6 different occasions, they advised that that’s how the Navara is meant to be. When I raised the fact that I drove other Navara's and they did not have this issue, their response was that they have fixed the vehicle and there is nothing they could do. On one occasion, the bin of the vehicle was loose, that’s how bad the vehicle was vibrating. I involved Nissan SA and they said that they are aware that is an issue with all Navara’s and there is no ETA for a fix and there is nothing they can do for me. I continued to complain on Facebook and Nissan SA changed something on my vehicle, drafter a report that the vehicle is completely fixed and has no vibrations, but nobody wanted to go on a test drive with me and guess what, the vehicle was vibrating worse than before. Nissan Woodmead then issued me with their version of the repair report and it was completely different to the Nissan SA report and Nissan SA has completely ignored the fact that somebody **** on the report. Nissan SA is completely ignoring me, even though I am driving a vehicle that is under warranty, is a safety risk on the road and Nissan does not care, stay away from Nissan, all Nissans as I have been dealing with this issue for 4 years and Nissan does not care. I have incurred costs in excess of R200k on this as I had to purchase another car to ensure I could safely get to work as the Navara felt too unsafe on the road. Nissan Woodmead and Nissan SA has come back saying I used the vehicle for 4 years so there is depreciation on the vehicle and as per the ombud, I have to pay in, they ignored the fact that Nissan Woodmead always told me that the vehicle was fixed or that there is nothing wrong with the vehicle when they was, so wat was I expected to do with the vehicle, not use it, how was I meant to go to work. What's worse is that there are numerous Nissan owners who had their Navara's replaced for the same issue as the dealer immediately realized that the issue cannot be fixed, but since Nissan Woodmead did not do that and their incompetence or lies or the fact that they don’t know how the vehicle drive is meant to be, has been made my issue and now I am being asked to pay in. To compound this, Nissan SA is saying they wont make a profit on this, but they are offering me the same, if not less discount that any other buyer, so they don’t care. They are only looking at their bottom line and protecting the dealer, who should have done a lot more. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan. Nissan do not care about their customers if it impacts their bottom line and they will protect their dealers, even though they are wrong. Lastly, do not but Nissan Approved accessories as Nissan is refusing to test the vehicle with the Nissan Approved Rims, that is advertised on the vehicle on their website as its not OEM. So didn’t Nissan approve the rims as is operates the same or better than the OEM? To me, that’s false advertising as they are advertising it as Nissan Approved, but now say they cannot guarantee that it will work, so you cannot trust a Nissan approved product. To be clear, the vehicle drive quality is so bad, people have refused to sit in the vehicle and on numerous occasions, the vehicle bolts came loose and the vehicle did not stay in the desired lane and I have advised Nissan of the safety issue and they still insist its fixed, although none of them have been on a test drive with me. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan.
0 replies
9 months ago
Stay away from Nissan
Based on my experience, stay away from all Nissan vehicles and definitely stay away from Nissan Woodmead and I do acknowledge when there are no issues, the Nissans are good vehicles, but when there is an issue, like in my case, Nissan SA will not help. There is also a fundamental flaw on the Navara which it seems that Nissan SA is not disclosing to customers/ Form Nissan protecting an *********** dealer, to conflicting reports on repairs being received, to repairs being looked up on Facebook and conducted on my car, false advertising, non-disclosure of Nissan approved part is not being covered as Nissan says they do not test any vehicles with Nissan approved accessories, being the Nissan rims, as its not OEM, so why then is it Nissan approved? Nissan SA is refusing me access to the call recordings, they are doing everything in their power to make me pay in to get the vehicle sorted out. This is my experience: I purchased a brand new Nissan Navara from Nissan Ballito, it was delivered will all Nissan approved accessories to my door on a flatbed. From day one, the vehicle felt like the wheels were not balanced, but they were. I took the vehicle into Nissan Woodmead and on 6 different occasions, they advised that that’s how the Navara is meant to be. When I raised the fact that I drove other Navara's and they did not have this issue, their response was that they have fixed the vehicle and there is nothing they could do. On one occasion, the bin of the vehicle was loose, that’s how bad the vehicle was vibrating. I involved Nissan SA and they said that they are aware that is an issue with all Navara’s and there is no ETA for a fix and there is nothing they can do for me. I continued to complain on Facebook and Nissan SA changed something on my vehicle, drafter a report that the vehicle is completely fixed and has no vibrations, but nobody wanted to go on a test drive with me and guess what, the vehicle was vibrating worse than before. Nissan Woodmead then issued me with their version of the repair report and it was completely different to the Nissan SA report and Nissan SA has completely ignored the fact that somebody **** on the report. Nissan SA is completely ignoring me, even though I am driving a vehicle that is under warranty, is a safety risk on the road and Nissan does not care, stay away from Nissan, all Nissans as I have been dealing with this issue for 4 years and Nissan does not care. I have incurred costs in excess of R200k on this as I had to purchase another car to ensure I could safely get to work as the Navara felt too unsafe on the road. Nissan Woodmead and Nissan SA has come back saying I used the vehicle for 4 years so there is depreciation on the vehicle and as per the ombud, I have to pay in, they ignored the fact that Nissan Woodmead always told me that the vehicle was fixed or that there is nothing wrong with the vehicle when they was, so wat was I expected to do with the vehicle, not use it, how was I meant to go to work. What's worse is that there are numerous Nissan owners who had their Navara's replaced for the same issue as the dealer immediately realized that the issue cannot be fixed, but since Nissan Woodmead did not do that and their incompetence or lies or the fact that they don’t know how the vehicle drive is meant to be, has been made my issue and now I am being asked to pay in. To compound this, Nissan SA is saying they wont make a profit on this, but they are offering me the same, if not less discount that any other buyer, so they don’t care. They are only looking at their bottom line and protecting the dealer, who should have done a lot more. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan. Nissan do not care about their customers if it impacts their bottom line and they will protect their dealers, even though they are wrong. Lastly, do not but Nissan Approved accessories as Nissan is refusing to test the vehicle with the Nissan Approved Rims, that is advertised on the vehicle on their website as its not OEM. So didn’t Nissan approve the rims as is operates the same or better than the OEM? To me, that’s false advertising as they are advertising it as Nissan Approved, but now say they cannot guarantee that it will work, so you cannot trust a Nissan approved product. To be clear, the vehicle drive quality is so bad, people have refused to sit in the vehicle and on numerous occasions, the vehicle bolts came loose and the vehicle did not stay in the desired lane and I have advised Nissan of the safety issue and they still insist its fixed, although none of them have been on a test drive with me. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan.
3 replies
13 months ago
Horrible Service and Lack of Management
Hat can i say, they know nothing about their parts and management does not work or refuses to answer or return calls. The dealer principal, Jaco Boshoff, is never there, never answers calls and neve return calls. There is no point complaining and nobody does anything, They need a new dealer principal who engages with unhappy customers instead of just ignoring them. Go to any other dealer, stay away form Mercedes Sandton.
0 replies
15 months ago
Horrible Customer Service
I purchased a new Nissan Navara in 2021 and i have sent it in to Nissan Woodmead on a few occasions as the ride is terrible. Nissan Woodmead agreed with me, but they have advised that there is nothing they can do. The ride literally feels like the car balancing is totally off, but it is not. The seats shake and you can literally feel every bump in the road. I have emailed Nissan SA and even took the option to email the MD, its been two weeks no and no feedback, so much for emailing the MD. I followed up with customer service, and they are just ignoring my mails. This is horrible service from Nissan SA, something i never expected.
2 replies
19 months ago
Horrible service such an inconvenience
I called Vodacom on the 30/10/2024 anround 3pm and received a quote for R2049.00 per month for 24 months for an iPhone. I asked the agent Nitesh Singh to hold on to that quote and call me back at 11am the next day so we can finalize and he confirmed that he will hold the price and call me back. I then called back on the same day at 4pm and advised another agent that I would like to proceed with the deal and the agent advised that she will get Nitesh to call me back on the 30th, which he didn’t. The agent also confirmed the deal and advised that it was accurate. Nitesh did not call me back and I called again on the 31/10/2024 at 3pm and asked Nokuphila tembe to assist, but she is now saying it’s a 36 month contract. I spoke to her supervisor Virashni and I was advised that the deals change daily and they cannot honour what Nitesh provided. This is ridiculous that I am loosing out on a deal because Vodacom staff did not call me back or advise that the deals change daily is only valid for 24hours. How can a quote only be valid for 24 hours, surely that cannot be the case. Now I have to wait for the recording and further delay my upgrade. This is such an inconvenience and there seems to be little care about customer service.
3 replies
32 months ago
Horrible after sales service - warranty
I purchased a SMEG kettle around a year ago and it is still under warranty. The kettle lid refused to close and I logged a return and Takealot collected the kettle on the 24th October 2023. Two days later, I did not receive a response and I emailed Takelaot and Logan S from Takealot advised that the supplier is out of stock so they will credit my account. I rep**** advising that the credit was not in my account and he advised that it takes 2 to 3 days from collection for the credit to be allocated. It’s now day 8 and I have still not received my credit or any communication, my emails are being ignored by Logan S, even after I advised him that I have no option but to go onto HelloPeter and still no reply. To date, the website still says that the kettle is yet to be checked by the supplier. To add to this, even if they credit my account, I now need to pay an additional R1000 for the kettle as the price has went up, the fact they Takealot uses other suppliers should not affect the fact that Takealot should replace the kettle as this is a warranty issue. The return reference is MRRN-OZOKY-VKXZ I am shocked by this service as I never expected this from Takelot as I spend a lot of money with them.
0 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (92.85714285714286%)