Mercedes Sandton
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Mercedes Sandton
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Zekhethelo T
1 reviews | Active since May 2026
7 May 2026, 23:41
Lies lies lies
The rivonia branch is actually the worst branch to take your car to. I took my car in over 5 times for the same issue and till today even after they claimed to purchase a new speaker my car still has the same issue. The service advisor and technician **** to me that it was repaired I even made her listen to it and we both heard the noise, after calling the senior technician I was told it’s because my car is a lower model absolute nonsense. Their customer care has been diabolic !
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Zekhethelo T
1 reviews | Active since May 2026
7 May 2026, 23:41
Lies lies lies
The rivonia branch is actually the worst branch to take your car to. I took my car in over 5 times for the same issue and till today even after they claimed to purchase a new speaker my car still has the same issue. The service advisor and technician **** to me that it was repaired I even made her listen to it and we both heard the noise, after calling the senior technician I was told it’s because my car is a lower model absolute nonsense. Their customer care has been diabolic !
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SYDNEY Z
1 reviews | Active since Jun 2017
5 Mar 2026, 16:01
Shocking Service, Zero Accountability and Unresolved Repair – Mercedes-Benz Sandton
I am extremely disappointed and frankly shocked by the level of service received from Mercedes-Benz Sandton. We entrusted you with our Mercedes-Benz E220d after it failed to start and were told the issue related to fuel injectors. What followed was nearly a month of unnecessary delays, poor communication, and complete lack of accountability. For almost four weeks, the vehicle was in your possession. Not once did we receive consistent, proactive updates. We had to chase feedback repeatedly, and when we did get responses, they were vague and unhelpful. No proper technical explanation. No clear diagnosis breakdown. No transparency. This is not the level of service one expects from a premium brand dealership. After finally collecting the vehicle—and being led to believe the issue was resolved—the exact same problem has now occurred again. The car cranks but does not start. This strongly suggests either the following or - The root cause was not correctly diagnosed, or - The repair was not properly completed or tested before release. How could this escape their supposedly stringent quality control measures? How did the vehicle even pass the checks test when it was not properly fixed? How does a vehicle spend almost a month in a Mercedes-Benz workshop and come out with the same issue? The inconvenience caused is unacceptable. The time lost is unacceptable. The lack of communication is unacceptable. At this point, this is no longer just about a repair—it is about trust, competence, and accountability. We now require: 1. A full written diagnostic report detailing exactly what was found and replaced. 2. Confirmation of injector coding and fuel pressure testing results. 3. Immediate re-assessment at your cost. 4. Clear escalation to senior management. This matter will not be ignored. We expect urgent and professional intervention. Very disappointing experience from a brand that markets itself as premium.
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SYDNEY Z
1 reviews | Active since Jun 2017
5 Mar 2026, 16:01
Shocking Service, Zero Accountability and Unresolved Repair – Mercedes-Benz Sandton
I am extremely disappointed and frankly shocked by the level of service received from Mercedes-Benz Sandton. We entrusted you with our Mercedes-Benz E220d after it failed to start and were told the issue related to fuel injectors. What followed was nearly a month of unnecessary delays, poor communication, and complete lack of accountability. For almost four weeks, the vehicle was in your possession. Not once did we receive consistent, proactive updates. We had to chase feedback repeatedly, and when we did get responses, they were vague and unhelpful. No proper technical explanation. No clear diagnosis breakdown. No transparency. This is not the level of service one expects from a premium brand dealership. After finally collecting the vehicle—and being led to believe the issue was resolved—the exact same problem has now occurred again. The car cranks but does not start. This strongly suggests either the following or - The root cause was not correctly diagnosed, or - The repair was not properly completed or tested before release. How could this escape their supposedly stringent quality control measures? How did the vehicle even pass the checks test when it was not properly fixed? How does a vehicle spend almost a month in a Mercedes-Benz workshop and come out with the same issue? The inconvenience caused is unacceptable. The time lost is unacceptable. The lack of communication is unacceptable. At this point, this is no longer just about a repair—it is about trust, competence, and accountability. We now require: 1. A full written diagnostic report detailing exactly what was found and replaced. 2. Confirmation of injector coding and fuel pressure testing results. 3. Immediate re-assessment at your cost. 4. Clear escalation to senior management. This matter will not be ignored. We expect urgent and professional intervention. Very disappointing experience from a brand that markets itself as premium.
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Wesley C
1 reviews | Active since Mar 2014
27 Nov 2025, 13:02
Spam calling
Spam called by service department survey and their service department won't help resolve and have told me to google it. Never give Mercedes your number!!. Will never deal with this dealership again.
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