SZ
SYDNEY Z
Active since Jun 2017
20
Reviews
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Reviews
20 reviews3 months ago
Shocking Service, Zero Accountability and Unresolved Repair – Mercedes-Benz Sandton
I am extremely disappointed and frankly shocked by the level of service received from Mercedes-Benz Sandton. We entrusted you with our Mercedes-Benz E220d after it failed to start and were told the issue related to fuel injectors. What followed was nearly a month of unnecessary delays, poor communication, and complete lack of accountability. For almost four weeks, the vehicle was in your possession. Not once did we receive consistent, proactive updates. We had to chase feedback repeatedly, and when we did get responses, they were vague and unhelpful. No proper technical explanation. No clear diagnosis breakdown. No transparency. This is not the level of service one expects from a premium brand dealership. After finally collecting the vehicle—and being led to believe the issue was resolved—the exact same problem has now occurred again. The car cranks but does not start. This strongly suggests either the following or - The root cause was not correctly diagnosed, or - The repair was not properly completed or tested before release. How could this escape their supposedly stringent quality control measures? How did the vehicle even pass the checks test when it was not properly fixed? How does a vehicle spend almost a month in a Mercedes-Benz workshop and come out with the same issue? The inconvenience caused is unacceptable. The time lost is unacceptable. The lack of communication is unacceptable. At this point, this is no longer just about a repair—it is about trust, competence, and accountability. We now require: 1. A full written diagnostic report detailing exactly what was found and replaced. 2. Confirmation of injector coding and fuel pressure testing results. 3. Immediate re-assessment at your cost. 4. Clear escalation to senior management. This matter will not be ignored. We expect urgent and professional intervention. Very disappointing experience from a brand that markets itself as premium.
0 replies
20 months ago
UNFAIR AND DISMISSIVE TREATMENT BY FNB AND BEVERLY NUKERI
My business accounts were closed in September 2024 by one Beverly Nukeri. When this happened, she did not communicate with me and I only got to know of this when I went to the banking hall. I expressed my innocence concerning the matters I was accused of. I informed her that my core director had control of the other business account and I was not involved operationally. However she indicated that since my name was on the account, I was responsible. I requested for a case number since she had indicated a case was opened against me. The case number I received was incorrect and all she said was she will speak to the complainant bank and revert back to me. I am very concerned that: 1. Beverly closed my account without even contacting me. 2. She does not respond to emails when you try contact her and she is also not reachable on phone - one has to visit the branch and they try calling her on teams. 3. There is a matter of our company funds which are in the closed accounts. We have requested for them to be paid over into another account, but more than a month later this has still not been done. 4. I do believe even though there might have been some activities in a account linked to my name, but FNB should have afforded me proper treatment and an opportunity to resolve this matter. 5. My biggest issue is not so much the closure of my accounts as FNB has not really been helpful as a bank to support small businesses with any credit facilities to propel our growth. We certainly believe there are other banks better suited to support us as small businesses. The MAIN issue for is is that you close my accounts without speaking to me - even ********s get a charge sheet read out before they are arrested and incarcerated.
2 replies
21 months ago
FNB - POSSIBLY THE WORST BANK TO DO BUSINESS WITH
FNB have closed my business account (Beverly Nukeri), and they did not inform me what could be wrong. When I couldn't make payments and my clients could not pay me, I decided to go to the branch where I was informed that my account have been closed. This is shocking to say the least as I am running a small business which has supported FNB over the years. Now my business is on its knees as I cannot make or receive payments. This is really unacceptable and am struggling to see reason why we should not move all our business away from FNB. When I called the ***** department they tell me I should expect a call within 1-3 days, they are not even treating this as a matter of urgency? This is surely not how we should do business, a bank should be a partner who enables business to continue. Effective communication is also very key.
1 reply
39 months ago
Dissapointing
We had an unfortunate incident where our gate at our property was knocked down by a car driving in around 7H30 AM on Friday the 17th of March. As a result the gate and motor were damaged beyond repair. We promptly reported the matter via the telephone line and our claim was registered. From the onset we noted that there was no urgency on Discovery's part even though we had informed them that the gate was down, and our security was compromised. We therefore informed them we would bring in our technician who normally assist us and he worked on the gate to at least get closed. They managed to do that, and we locked by padlock for the weekend. Currently we are approaching midday and there is still no response as to the conclusion of this matter. The security at our property remains compromised. We are very disappointed with discovery. We are considering cancelling all our policies with discovery.
2 replies
52 months ago
POOR SERVICE BY TOYS R US WOODMEAD (NHLANHLA)
We purchased a Peppa *** watch on my daughter's birthday which was on 19th February 2022 at Toys R Us Woodmead. The watch however seemed defective and we were not satisfied with the product. When we went to return/ exchange, we met Mr Nhlanhla who was very rude and unwilling to assist us. We ended up just leaving the watch as we could not take the level of disrespect and arrogance shown by Nhlanhla
0 replies
61 months ago
POOR SERVICE BY MTN ILULA SUPPORT
Good day, On Friday 21st May I applied for a SIM only unlimited contract at MTN Woodmead in addition to my two other contracts with MTN. Contract was approved same day and was informed that I will be activated shortly. Up until today I have not been activated. I am a business man who needs to be making numerous calls and have been inconvenienced. I have followed up with the shop and was informed that no movement and the matter is with MTN ILULA Support who are not responding to enquiries. This is really unacceptable service and I don't know whether to cancel or wait? In the mean time I still need to make calls.
0 replies
71 months ago
EXCELLENT SERVICE BY BUSI MATSAUNG
I would like to comment excellent service offered by Busi Matsaung at FNB Woodmead Retail Park Branch. She was very kind, helpful and friendly. Such service is to be commended at all times. Keep up the high standard Busi.
2 replies
72 months ago
Poor Service from FNB (A Bank which pretends to be friendly & professional)
My struggle with FNB continues more than a month later. We set to open accounts for our Prayer ministry and welfare departments. After almost a month I got a call from someone confirming that the accounts are finally ready for use you can deposit R500. After that I then received an email saying the account has been placed on hold because some documents are missing (the same documents we have previously submitted). I have in the mean time already communicated the accounts to our 200+ members to make deposits. Worse still noone at FNB can take responsibility to just assist me once and for all, after holding for 15 minutes, someone finally answers and they still pass you on to the next person until you get disconnected.
1 reply
73 months ago
FNB Poor Customer Care
I opened accounts for a NPO on Tuesday 2nd June and was advised that an email confirmation would be send with request for ID and constitution and proof of residence. Now it's the end of day on 8th June and I haven't received the email. I have surely called not less than 12 times and sometimes calls are dropped without getting help. Ironically I have received the bank cards with incorrect account name on one of them. I have tried everything to get help but there seems to be unbelievable confusion and deficient customer care.
1 reply
76 months ago
Day light Robbery -Virgin Active
Day light robbery by Virgin Active. I signed a 12 month contract in January 2019 to expire end of February 2020. I tried cancelling sometime in October 2019 and they asked for 2 months notice, I decided to let it run down since it was a few months before expiry. However now in March after the expiry, they have the audacity to debit my account again with an amount increased by almost 50%. This is ridiculous and unacceptable. Day light Robbery -Unacceptable.
0 replies
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1 (5%)
4 Star
0 (0%)
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2 Star
1 (5%)
1 Star
18 (90%)