Active since Aug 2016
8
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Reviews
8 reviews8 months ago
Fantastic
An absolute pleasure shopping here — fast, friendly, and efficient service with excellent after-sales support. The team truly goes the extra mile. The only reason I couldn’t give a full 5 stars (and what would make me hesitate to return) was the experience with Collivery, their contracted delivery company. Unfortunately, their poor service reflected badly on an otherwise outstanding shopping experience. (See my separate review on Collivery for details.)
0 replies
8 months ago
WORST COURIERS ON THE PLANET
In a market overflowing with courier companies, Collivery stands out for all the wrong reasons. Communication is appalling, customer service is non-existent, and their helpline is a complete joke — calls and messages go unanswered. When you eventually manage to speak to someone, the attitude is dismissive and indifferent. This level of incompetence is unacceptable. Collivery clearly has no interest in its customers or in running a professional operation. Do yourself a favour and steer clear — there are many other providers who actually deliver on their promises. How this company is still in business is beyond comprehension.
1 reply
29 months ago
Excellent service
Excellent, professional service. On delivery I found my original order was printed incorrectly. One email and two days later the correct product got delivered without any hassle. Will definitely be using the service in future.
0 replies
35 months ago
Extremely disappointing customer service
I am a GP who regularly gets medication from Transpharm delivered by RAM. I have an undelivered package with urgent medication at the Witbank hub. I have confirmed this with the branch and was told the manager would call me back to arrange delivery. This was at 14:00 and I am still waiting. The phone line to the hub is not picking up - and all other avenues of assistance are either unable to help or not reachable. How can a company’s customer service department not be able to put a customer in touch with one of it’s branches?
0 replies
74 months ago
Goodbye MTN
I don't have the energy for a long rant. I am trying to upgrade my handset for the past month. It's just not happening... I have recorded all my conversations with consultants and am going to post the to social media now.
1 reply
92 months ago
Poor picture quality and unwilling/-able to rectify.
Took my family to view “Fantastic Beasts: The Crimes of Grindelwald” at the Secunda Ster-Kinekor. From the very first adverti*****t the screen was dark and out of focus. After repeatedly bringing this to the attention to the staff in attendance - and being assured that someone will attend to the matter - nothing changed and the movie started playing. It was barely viewable, extremely dark and unfocused. After mentioning this to the staff for a third time, I was told that there was nothing the could do about the matter. I seriously doubt that an out of focus projector cannot be adjusted... My request at a refund was also denied. We had to leave the cinema as the movie was totally unwatchable. Not what one would expect from the country’s premier cinema group.
2 replies
113 months ago
Lost 20K of my business
<p>Recently was planning to buy a sofa, and was set to splash almost 20K on a particularly nice unit in store. Due to me living 90min drive from the store, delivery would amount to close to R2000. No matter the amount I was going to spend, or my plea to the salesman, no discount in this rate was offered, and I had to let the sofa go as I was already ovwr budget. </p> <p> </p> <p>Intrestingly, I spent half the amount on a mattress at the shop next door, and my delivery fee was dropped from R1699 to R499. Go figure...</p> <p> </p> <p>Needless to say - I will be looking for my sofa somewhere else. </p>
1 reply
136 months ago
Unprofessional and evading the issue at hand
My FNB current account went into overdraft over the Easter Weekend, mostly due to debit orders going off. Due to the nature of my business, this has happened on numerous occasions over the past 20-odd years of me banking with FNB, and always without incident. I was therefore understandably surprised when none of my debit orders were honored this time. Additionally, I was charged almost R2000 (R138 per returned item).<br> <br> Upon inquiring with the Premier division as to why this has occurred, the response I received was : \Kindly note that you were charged the amount of R138.00 for each unpaid debit order as there was insufficient funds on your account to honor those debits"<br> <br> Despite numerous follow-up email requesting a proper explanation"
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)