WM
Wayne M
Active since Aug 2013
18
Reviews
0
Industries
Reviews
18 reviews3 months ago
MTN changing contract without consent and throttling without valid reasons- USELESS SUPPORT AND COMPLAINTS STAFF
Took out a contract in November last year. It is a month to month, 5g contract with 300gb at best 5g speeds, then 300gb at 30mbps. Speeds were great up until February where speed tests show it jumps to about 50mbps and then settles on 30mbps, the result is always 30 up and down. So 2 issues, one is why is it jumping to +-50mbps and why am i throttled to 30mbps. I checked my data usage and I have never exceed 300gb which logically means i should be on best 5g speeds - not complicated to understand. When I called 0839001212, they said I am on 50mbps, that they will log a call to resolve but 2 weeks later nothing so they are a bunch of bs'ers. I also confirmed that my contract is changed because when i log into the app, it says the same. I have explained this a dozen times to them, did it compute, NO. These people cant read or apply simple problem solving techniques - i say cant read because they really cant, I had them when i used 30gb data claim i am using 300gb data so their excuse was i ran out of full speed data, I had to explain to them how to convert mb to gb!!!! How did my contract change and how is it that 6 weeks later today after over a dozen logged requests and mails to complaints division that no one can resolve it or have any clue what is going on. In my interactions with any of them being store, 0839001212, or complaints, they have proven their 30%er skillset, it is honestly like talking to a brick. When you get asked what contract you took out or what your address is, it really makes me thinkg they are a running a cesspit of an operation. They process applications with all the info needed but here they are running around like rats looking for cheese, crazy. It is 6 weeks now and I get the same mediocre lazy responses from these 30%er's. I have now logged a complaint with [email protected], [email protected] BEWARE OF MTN, they are a shady company with even more shady staff and software systems.
0 replies
16 months ago
Incompetence is name of their game
They dont communicate via email, they will call, give your incorrect information, then send you statement of accounts that dont tie up and are incorrect. They also will cost you more money than you expect to because they cannot plan or think how to process matters in a way that doesnt lead to penalties. They were recommended by Rawson who are another bunch of *********** idiots. They costed me alot,gave me alot of poor information and i highly do not recommed these chumps. All round pathetic service. I have read receipts on emails sent to them but to this day no response.
0 replies
27 months ago
Absolutely the worst insurance company I ever dealt with
Don't trust the reviews. My experience just signing up was atrocious. Their it systems don't work properly, always saying they escalating to I.t. Their app won't work taking videos, they'll tell you then as a solution is to send on WhatsApp, then they claim they don't receive anything yet you have proof on whatsapp. I have been waiting month for answers to my questions but all they do is WhatsApp every other day and ask the same question over and over. I believe the reviews they have were created the same as those influencers use where they pay people to give a positive review. There is no ways they can have this many positive reviews in such a short space of time, it's a ****. The app has a number of glitches, it will say that the car is inspected but then you have inspection to-do's. They duplicated my car as well and their instructions on the website on how to cancel looks outdated, there is no way to cancel in the app. It feels all round like a **** to me and I am more convinced now than ever to never trust company reviews. The have employees who lack basic literacy skills or any basic skill to simply read an email and respond.
1 reply
27 months ago
King Price makes an effort
To be honest I did have a few issues with customer service at the start when I had an accident, I was being sent from pillar to post leaving me confused. I complained and gave King Price a chance to rectify, I was contacted by a gentleman named Yateen Lala. He is really amazing. His communication is top notch and he got every issue I had resolved in a very respectful manner. He went above and beyond and as a result of his efforts I am still with King Price. King Price must ensure that they use people like him to train people dealing with claims, there is a contrasting difference but as long as guys like Yateen are around, I will be happy to stick around. I also got an increase letter which looked very high to me, about 30% up so I sent the guys an email to assist with it and the gentleman whose name is Claude Damons was also top notch, he took me through everything , spoke respectfully and with an urgency to help so for me that's a winning attitude. There are some not cut out like these fellas but the company is willing to make an effort and does have some top notch folk who are well capable of assisting you really well.
1 reply
29 months ago
MTN - Worst most inept customer service agents on the planet, instore and on the phone
This company is living of what the old created, a good infrastructure. They seem to be in the process of compromising it by delivering insanely inferior quality customer service. I have been with no internet since the first January. I phoned support and they couldnt fix jack, then they said i must take my router to a store, i do that and they wont help me at clearwater mall because i didnt take the power supply, i mean come on, how do you do technical support, should i bring a ***** driver and manual for you. After taking a break from these people, i went to cresta store. I have never seen employees behave the way they do arguing about who's job it is to do, looking to find every excuse to not do any work. Their systems are junk and cannot be trusted. Steven at the cresta mtn store said my account is fine and i must call coverage, i call coverage and they said i have no data. I did explain all this and that mtn hasnt debited my account by it flew right over his brain. Thankfully the lady at coverage told him to sort that out, he took my payment confirmed by banking is verified, but I really dont think their systems are working well, those system architects should be fired, they are making such a mess. You phone one person the issue is then because i am not rica'd, you phone again, then its they need to refresh, then again its data not loaded, then again some other bs reason. I am still sitting with no internet and am regretting my decision to join this ****ty company.
1 reply
33 months ago
UNISA - An incredibly low quality institution you should avoid
Dont study here. The incompetence you see in government is rife at Unisa. They constantly have issues with portals, the implement complicated systems and processes and students are constantly burdened and held down with these problems trying to understand what is going on. The lecturers are in my opinion fast asleep and completely uselss, they are very uninvolved in your journey so expect to register, get your books and work on your own. I spent many years here and I will say that I have never seen it improve, I feel embarresed saying i have a Unisa qualification and you will see employers dont have respect for these qualifications coming out of unisa. You can mail queries you can phone and spend hours waiting to speak to people but dont expect much. Then when you do get through you risk getting bad information and making bad decisions as I experienced on occasion. The same goes for administration, exams, myunisa and registrations departments, all round uselss. They also have a very poor implementation of online exams which trust me will leave you stressed. IRIS is one of the most buggy systems i encountered but they just continue making things more and more difficult. Also when using that plugin, you have to accept Australian privacy laws. All round there is extremely poor and sub standard performance from the institution and its employees, it is ranked very low in the world nowadays and it shocks me that they celebrate this mediocraty, the same way you see in government. Then they leak your information to these shady educational instutions who try to offer you exam services such as literally assisting you with exams and assignments and providing classes, etc. A number of students have already been caught this way but Unisa continues to give out vulnerable and stressed outstudents information to these institutions. I was caught, www.tutorialc a m pus.co.za sent an sms out offering classes. They then take your money and cancel classes and leave you sitting in the dark. All the while, lecturers at the university should be helping students prepare for exams but nothing. Its a horrible place to be. All of these issues point to really low standards and the heightened levels of cor ruption in the country, if you are interested in academia and getting a really good quality education, go private or to WITS, UJ, any other uni will be better, UNISA is not the place for true academia.
0 replies
44 months ago
DO NOT USE!!! I REPEAT, DO NOT USE!!!!!!
Natasha was quick to come through and give me a quote. There was promises of quality and competence, haha. They started the work and that's when i realized I may have made a big mistake, they are highly unskilled and incompetent at their jobs. The bladder like others mentioned leaked, wasn't fitted properly and there was no supervision. After the pool was completed, not even a month after, the fibre glass starts to peel off. Bear in mind, 10 year guarantee as promised. So i send them pictures of the damage, they say they will send someone out, then they are apparently on holiday as an excuse for no responding, then they reject your calls with sms of promises of calling back which they never do, and pretty much ignore your calls and whatsapp messages. In short, I would say they are a combination of being highly unskilled in running a business as well doing any quality work. They will lie, its like second nature to them which is why i fell for it. Rest assured, you will not see them again regardless of the guarantee and any defects that occur after. R30k gone for nothing, will now have to get lawyers involved to deal with these clowns. Absolutely USELESS!!!!!!
0 replies
59 months ago
Persistent Harassments Calls
They are super annoying, i dont understand the logic, you want to **** of customers and sell this information to who ever, really? Stop calling me with those annoying pesky agents of yours.
0 replies
60 months ago
Takealot is very business!!!
Bought items which were expected to be delivered in about a week, 2 orders(88077901 and 88148722) for 3d wall paper, more details below. They sent me sms's that my first order is scheduled for delivery. The Mr Delivery guy delivers a brown bag to me. I am then told that I have to log a return. So I do that. I am then told that the item is no longer in stock. I decided to check online and guess what, there it is advertised as in stock(Heartdeco 3d wallpaper from Monthly Madness, have screen shots to prove). They then send a message that my second order is on the way, and again I get a bag and then told to log a return again. I would like takealot to explain how you manage to pack the wrong items twice, say that you don't have stock when your staff confirmed that there is, and if you don't have the item, what are you delivering in the first place. Your software systems and processes sounds very broken to me, in fact I would call it DODGEY. After chatting with agents many times I am told that there is no stock, then they would say there is stock and we repeat this dance a few times. The most frustrating thing is dealing with so many different people who don't know what is going on, and you have to continuously explain the story to them over and over again before they catch on. They wont reply on email, nor phone you back, instead its this constant emailing, with this annoying support system that they have in place which I believe is going to be part of the reason this company burns, its completely retarded how it works and how takealot finds it acceptable to treat people. They then proceeded to do all sorts of weird things with my orders like splitting it up and trying to deliver portions of them. crediting others, its a complete joke what these geniuses are doing, my orders page now has 6 orders derived from the initial 2, very confusing and messy and complicated(ie. stupid). Their own support staff ended up agreeing how complicated it was, even for them to understand something so simple. If you have stock, then you allocate it to an order and deliver, it's not science by any means. At one point I was also asked for proof of payment and after giving them a piece of my mind about that, it was miraculously not an issue anymore!!! After weeks of back and forth, they say they will credit me. This really upset me obviously, I told them that wont work because how can you take my money, not supply anything to me, give me hellish service and then try to hold my money hostage and force me to still shop there, you got to have some kind of nerve to suggest that to me. They are either quite clueless or arrogant to quote me on their policies that it falls outside of their 72 hour returns policy but that they are making a plan for me. Haha, they think they are doing me a favor after what they put me through, jackasses! Communication is a huge issue, they are completely out of sync with even themeselves. They constantly email you from these odd email address and will never call you when you request them to. When you phone their 087 - 362 - 7666 you have to wait a long time for service(at the time of writing this, i have been waiting for 50 minutes, good job there guys). They force you to communicate in a way which allows them to hide behind emails making it hard for you to get any responses and renders your ability to follow up on matters void. Feels like reports to managers to show how many tickets are resolved are more important than good customer services. I am still awaiting for my money to be refunded back to me, next step will be to escalate to my attorneys, takealot is a really poorly designed business in terms of online shopping. Their systems, their processes, their management seems completely broken to me, and with their support which relies on this, is clearly failing. Another frustrating dodgy part of their business is with regards to their website. They state that I signed for the goods delivered, but rest assured that I never signed for anything period. Is this not a security risk? It gives the impression that I received the goods and was happy with it. I remember seeing the delivery guy literally before even taking out the goods of his box and handing it to me, signing for it on my behalf, W T F? I will never support takealot again. It a company that provides an easy way to take your money, but good luck with anything else after that. Its a DODGY business to me.
0 replies
69 months ago
Bad service, no response, still waiting for refund
I subscribed for 5g. I used it and discovered numerous technical issues, their network was pretty bad and didn't work as advertised. I requested to return the device which was after 7 days and was informed I would get a refund. It's now more than a month later. Their support agents are as useless as a glass hammer. They have never responded to my technical issues and have not refunded my money back. They keep closing tickets and provide no explanations and no responses. I would rate them zero. They don't seem to think much and don't realise that there's more than one way to skin a cat. They basically steal your money and provide 0 star service.
1 reply
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)