Polo South Africa
Verified Business
|1.2|26 Reviews (last 12 months)|Responds in 282h 27m
Polo South Africa
Verified Business
|1.2
26 Reviews (last 12 months)
Responds in 282h 27m
AI Review Summary
Based on recent customer reviews, Polo South Africa is facing significant dissatisfaction with its online shopping channel. Customers consistently mention undelivered orders, missing items, and incorrect sizes being shipped, often after payment has cleared. A recurring theme is the lack of communication from customer service, with shoppers reporting unanswered emails, unreachable phone lines, and orders stuck in pending status well beyond the promised delivery window. While an isolated voice praises a helpful consultant who recovered a lost parcel, the overwhelming sentiment points to fulfilment and after-sales support as critical pain points damaging brand trust.
Performance(last 12 months):
TrustIndex
1.9
Ranking
#320
in Retail
Reply Time
282h 27m
Review Distribution
1.2|26 Reviews
Jul '25 - Jun '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 06:38
SUPER FAST SERVICES
A few weeks ago i bought few items my parcel got lost, so I decide to send an email to one of they Customer consultants name Randall, oh the respond I got was super amazing they, called the courier company tying the recover my parcel, send email to let me know how far is the progress, they final got it and it was shipped to me the next day all in good condition, I truly appreciate that kind of service thank you
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 06:38
SUPER FAST SERVICES
A few weeks ago i bought few items my parcel got lost, so I decide to send an email to one of they Customer consultants name Randall, oh the respond I got was super amazing they, called the courier company tying the recover my parcel, send email to let me know how far is the progress, they final got it and it was shipped to me the next day all in good condition, I truly appreciate that kind of service thank you
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 13:59
Low quality expereince
I am writing to express my disappointment regarding my recent shopping experience with your establishment. I purchased a Medium Alexa White Jacket through the Polo website; however, to my dismay, the order was cancelled without any notification or explanation. I only became aware of the cancellation after logging into the app myself. What makes this even more frustrating is that when I visited the physical Polo store, I was informed that the item was still available in stock. Unfortunately, I was unable to place another order for the jacket. In addition, my previous order for the same jacket still reflects as “Processing” on the app, despite the item already having been collected. This indicates a lack of accurate order management and communication. I am extremely dissatisfied with the level of service I have received, particularly the lack of communication regarding the cancellation and the absence of a dedicated customer service line to resolve issues promptly and efficiently.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 13:59
Low quality expereince
I am writing to express my disappointment regarding my recent shopping experience with your establishment. I purchased a Medium Alexa White Jacket through the Polo website; however, to my dismay, the order was cancelled without any notification or explanation. I only became aware of the cancellation after logging into the app myself. What makes this even more frustrating is that when I visited the physical Polo store, I was informed that the item was still available in stock. Unfortunately, I was unable to place another order for the jacket. In addition, my previous order for the same jacket still reflects as “Processing” on the app, despite the item already having been collected. This indicates a lack of accurate order management and communication. I am extremely dissatisfied with the level of service I have received, particularly the lack of communication regarding the cancellation and the absence of a dedicated customer service line to resolve issues promptly and efficiently.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 05:35
Poor refund service and feedback!
Since 2024 I have complained that I did not receive my discounts when making online purchases. They reported that that they have escalated the matter each and every time but have never received feedback or corresponding refunds from the company! It’s extremely poor service - it’s not that they are giving you anything for free. I’m supposed to be a diamond status member and the online site is terrible! I won’t be buying polo again and would not advise anyone else to buy polo either!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 05:35
Poor refund service and feedback!
Since 2024 I have complained that I did not receive my discounts when making online purchases. They reported that that they have escalated the matter each and every time but have never received feedback or corresponding refunds from the company! It’s extremely poor service - it’s not that they are giving you anything for free. I’m supposed to be a diamond status member and the online site is terrible! I won’t be buying polo again and would not advise anyone else to buy polo either!
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 12:21
Worst online store Polo South Africa
The worst online department team. Received incorrect items a month from now and been calling nonstop with no assistance from their end. If you want to waste your money buy online items from Polo they are *********** to the T.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 12:21
Worst online store Polo South Africa
The worst online department team. Received incorrect items a month from now and been calling nonstop with no assistance from their end. If you want to waste your money buy online items from Polo they are *********** to the T.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 10:09
STAY AWAY FROM POLO SOUTH AFRICA
I had the worst customer experience with Polo Ralph Lauren online store. I placed an order on 23 January 2026 and was told delivery would take 3–5 business days. It ended up taking almost two weeks. When the pants finally arrived, I received the wrong size. I ordered an XL, but they sent me a 2XL with an XL price tag attached. I requested a return the same day, and it was approved immediately. It has now been three weeks since the return was accepted, and no one has come to collect the item. I have still not received my refund. I have contacted customer service multiple times, and each time I receive a different explanation. I’m repeatedly told the issue has been escalated to the delivery company and that they will contact me before collection, but nothing ever happens. The lack of accountability, inconsistent communication, and wasted time have been extremely disappointing. Based on my experience, I would strongly advise others to think twice before ordering from their online store.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 10:09
STAY AWAY FROM POLO SOUTH AFRICA
I had the worst customer experience with Polo Ralph Lauren online store. I placed an order on 23 January 2026 and was told delivery would take 3–5 business days. It ended up taking almost two weeks. When the pants finally arrived, I received the wrong size. I ordered an XL, but they sent me a 2XL with an XL price tag attached. I requested a return the same day, and it was approved immediately. It has now been three weeks since the return was accepted, and no one has come to collect the item. I have still not received my refund. I have contacted customer service multiple times, and each time I receive a different explanation. I’m repeatedly told the issue has been escalated to the delivery company and that they will contact me before collection, but nothing ever happens. The lack of accountability, inconsistent communication, and wasted time have been extremely disappointing. Based on my experience, I would strongly advise others to think twice before ordering from their online store.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 10:10
Poor customer services
Poor customer services, they don't correspond to mails. Placed an order on the 6th December 2025, they communicated with me on the 18th December informing me about an unavailable item due to overselling. I instantly reponsed to mail in quest for parcel direction, due to seasonal break holidays. Requested was not considered, presume as on the 23rd December 2025 courier called me asking my whereabouts as they will at my place to deliver. Requested courier to reschedule for January 2026, none of that happened. When I'm enquiring about my order via email they are not replying. Done numerous attempts to contact them via telephone, no response still.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 10:10
Poor customer services
Poor customer services, they don't correspond to mails. Placed an order on the 6th December 2025, they communicated with me on the 18th December informing me about an unavailable item due to overselling. I instantly reponsed to mail in quest for parcel direction, due to seasonal break holidays. Requested was not considered, presume as on the 23rd December 2025 courier called me asking my whereabouts as they will at my place to deliver. Requested courier to reschedule for January 2026, none of that happened. When I'm enquiring about my order via email they are not replying. Done numerous attempts to contact them via telephone, no response still.
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 09:44
Half My Order Missing, Shocking Customer Support
Would give zero stars if I could. I ordered Two, 3 packs of underwear and only one was delivered. Tried phoning their number, no one picks up the phone… I tried emailing, no one gets back to you. It’s absolutely pathetic how a business could be run so shockingly. Now i’m left in the dark with half my order missing.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 09:44
Half My Order Missing, Shocking Customer Support
Would give zero stars if I could. I ordered Two, 3 packs of underwear and only one was delivered. Tried phoning their number, no one picks up the phone… I tried emailing, no one gets back to you. It’s absolutely pathetic how a business could be run so shockingly. Now i’m left in the dark with half my order missing.
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 06:18
Pathetic online and customer service
I placed an order, money taken from my account, order number given and now I can’t track anything AND the order cannot be found. When you try contacting their customer service - be it email, phone or social media … absolutely NO ONE gets back to you. Absolutely putrid service from such a “high end” brand. If I could give a 0, I would.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 06:18
Pathetic online and customer service
I placed an order, money taken from my account, order number given and now I can’t track anything AND the order cannot be found. When you try contacting their customer service - be it email, phone or social media … absolutely NO ONE gets back to you. Absolutely putrid service from such a “high end” brand. If I could give a 0, I would.
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Replies (0)