Low quality expereince

I am writing to express my disappointment regarding my recent shopping experience with your establishment. I purchased a Medium Alexa White Jacket through the Polo website; however, to my dismay, the order was cancelled without any notification or explanation. I only became aware of the cancellation after logging into the app myself. What makes this even more frustrating is that when I visited the physical Polo store, I was informed that the item was still available in stock. Unfortunately, I was unable to place another order for the jacket. In addition, my previous order for the same jacket still reflects as “Processing” on the app, despite the item already having been collected. This indicates a lack of accurate order management and communication. I am extremely dissatisfied with the level of service I have received, particularly the lack of communication regarding the cancellation and the absence of a dedicated customer service line to resolve issues promptly and efficiently.