

Polmed
Based on recent customer reviews, Polmed is facing significant dissatisfaction from long-standing members who feel let down during critical medical situations. Customers consistently mention rejected claims, particularly under the Aquarium package, where diagnostic imaging like X-rays and sonars are reportedly denied. A recurring theme is prolonged authorisation delays for procedures such as prostheses and surgeries, with members describing repeated follow-ups yielding only query numbers. Concerns around transparency, inconsistent benefit communication, partial payments leaving unexpected shortfalls, and unresponsive call centre support feature prominently across the feedback received.
TrustIndex
2.5
NPS Score
-34
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Polmed is facing significant dissatisfaction from long-standing members who feel let down during critical medical situations. Customers consistently mention rejected claims, particularly under the Aquarium package, where diagnostic imaging like X-rays and sonars are reportedly denied. A recurring theme is prolonged authorisation delays for procedures such as prostheses and surgeries, with members describing repeated follow-ups yielding only query numbers. Concerns around transparency, inconsistent benefit communication, partial payments leaving unexpected shortfalls, and unresponsive call centre support feature prominently across the feedback received.
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Polmed has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 12 hours 16 min. Hellopeter has tracked Polmed across 229 total reviews. How is the TrustIndex calculated? →
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