PF
Pluxnet Fibre
Verified Business
PF
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pluxnet Fibre delivers a deeply polarised experience. Named agents like Kgarudi Ramantswana, Dawn Mmakubjane, Thapelo, Nolwazi, and Yuri receive consistent praise for going above and beyond, while frequent service outages, billing disconnections, and unresponsive support channels generate severe frustration. The business shines through individual staff dedication but struggles with systemic reliability and communication breakdowns.
TrustIndex
5.2
Ranking
#20
in Fibre & Broadband
NPS Score
-36
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Pluxnet Fibre delivers a deeply polarised experience. Named agents like Kgarudi Ramantswana, Dawn Mmakubjane, Thapelo, Nolwazi, and Yuri receive consistent praise for going above and beyond, while frequent service outages, billing disconnections, and unresponsive support channels generate severe frustration. The business shines through individual staff dedication but struggles with systemic reliability and communication breakdowns.
Pluxnet Fibre's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly name specific agents for exceptional, patient assistance. Kgarudi Ramantswana, Dawn Mmakubjane, Thapelo, Nolwazi, and Yuri are praised for after-hours help, follow-up calls to confirm resolution, and going the extra mile to resolve fibre and router issues.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I would like to extend my sincere appreciation to Tebogo Nkoana for the excellent customer service. She constantly called to check if the connection issue had improved, and ever since I spoke to her, the connection has been much better. Thank you for your dedication, professionalism, and consistent follow-ups. Keep up the great work!
1 reviews | Active since Jan 2020
I would like to extend my sincere appreciation to Tebogo Nkoana for the excellent customer service. She constantly called to check if the connection issue had improved, and ever since I spoke to her, the connection has been much better. Thank you for your dedication, professionalism, and consistent follow-ups. Keep up the great work!
1 reviews | Active since Jan 2020
My fibre at home is not having internet connection i tried to contact Pluxnet since Tuesday but I'm not getting help maybe you can help me. I sent the what's app and emailed them they never responded
1 reviews | Active since Jan 2020
My fibre at home is not having internet connection i tried to contact Pluxnet since Tuesday but I'm not getting help maybe you can help me. I sent the what's app and emailed them they never responded
1 reviews | Active since Jan 2020
The Wi-Fi internet is terrible cause it always goes offline. But I want to extend my gratitude to Don Mmakubjane for always assisting me reset and getting back online with less than an hour, a very patient man. Even when I am rude. Great customer service from this guy. Always ask for Don if you need assistance.
1 reviews | Active since Jan 2020
The Wi-Fi internet is terrible cause it always goes offline. But I want to extend my gratitude to Don Mmakubjane for always assisting me reset and getting back online with less than an hour, a very patient man. Even when I am rude. Great customer service from this guy. Always ask for Don if you need assistance.
1 reviews | Active since Jan 2020
I don't know what to say, but I had a wonderful experience with PluxNet with registration and installation there's a gentleman named Kgarudi Ramatswana, who helped me to get registered, I mean the guy an extra mile for me as a customer making sure that I'm fully satisfied, the registration took about a few days and I was online I struggled with other ISP'S because they don't really care about customer service they don't phone you no whatsoever or check up with you if your line is up or whatsoever but not PluxNet they check up on you, I haven't experienced any network failures my connection is smooth like butter I would recommend PluxNet, thank you Kgarudi Ramatswana.
1 reviews | Active since Jan 2020
I don't know what to say, but I had a wonderful experience with PluxNet with registration and installation there's a gentleman named Kgarudi Ramatswana, who helped me to get registered, I mean the guy an extra mile for me as a customer making sure that I'm fully satisfied, the registration took about a few days and I was online I struggled with other ISP'S because they don't really care about customer service they don't phone you no whatsoever or check up with you if your line is up or whatsoever but not PluxNet they check up on you, I haven't experienced any network failures my connection is smooth like butter I would recommend PluxNet, thank you Kgarudi Ramatswana.
1 reviews | Active since Jan 2020
Internet keeps dropping, poor connection, its been like this since morning yesterday, I tried restarting a number of times but still I am supposed to be running a meeting i am stuck without connection this is really a problem, the entire month i have been given nonsense nje
1 reviews | Active since Jan 2020
Internet keeps dropping, poor connection, its been like this since morning yesterday, I tried restarting a number of times but still I am supposed to be running a meeting i am stuck without connection this is really a problem, the entire month i have been given nonsense nje
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I have received from Pluxnet since installing your WIFI. The connection only worked on Wednesday, and since Thursday I have been continuously contacting your support team for assistance. I have spoken to consultants Xola and Don multiple times. While they continue to apologise, there has been no proper follow-up or resolution from their side. Every time I call, I am simply told that an email was sent to the technical team, yet no updates or action are taken afterwards. For example, an email may be sent at 9:00 AM, but even when following up later in the afternoon, no progress or feedback has been provided. It is unacceptable to continuously blame the outsourced technical team, Owen Fibre Connect, when I purchased the service directly from Pluxnet. As the service provider, Pluxnet remains responsible for ensuring that customers receive proper support and timely assistance. What is even more concerning is that when I contacted Owen Fibre Connect myself to confirm whether a query had been logged, they advised that they would come to my residence without even properly confirming my identity or details. This raises serious concerns regarding professionalism and customer security. The level of service I have experienced has been stressful, frustrating, and financially draining due to the endless follow-ups without any proper assistance or resolution. At this point, I feel completely neglected as a customer. I request urgent intervention and a permanent resolution to this matter as soon as possible.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I have received from Pluxnet since installing your WIFI. The connection only worked on Wednesday, and since Thursday I have been continuously contacting your support team for assistance. I have spoken to consultants Xola and Don multiple times. While they continue to apologise, there has been no proper follow-up or resolution from their side. Every time I call, I am simply told that an email was sent to the technical team, yet no updates or action are taken afterwards. For example, an email may be sent at 9:00 AM, but even when following up later in the afternoon, no progress or feedback has been provided. It is unacceptable to continuously blame the outsourced technical team, Owen Fibre Connect, when I purchased the service directly from Pluxnet. As the service provider, Pluxnet remains responsible for ensuring that customers receive proper support and timely assistance. What is even more concerning is that when I contacted Owen Fibre Connect myself to confirm whether a query had been logged, they advised that they would come to my residence without even properly confirming my identity or details. This raises serious concerns regarding professionalism and customer security. The level of service I have experienced has been stressful, frustrating, and financially draining due to the endless follow-ups without any proper assistance or resolution. At this point, I feel completely neglected as a customer. I request urgent intervention and a permanent resolution to this matter as soon as possible.
1 reviews | Active since Jan 2020
Good morning Hi, I'm not happy the way pluxnet are handling my account. They have help desk line, whattup but they don't respond in either of that when you make a query. I have been calling, sending messages and email but still even today they nothing happened. I needed them to help me changing my password since they don't have a self help information on their website.
1 reviews | Active since Jan 2020
Good morning Hi, I'm not happy the way pluxnet are handling my account. They have help desk line, whattup but they don't respond in either of that when you make a query. I have been calling, sending messages and email but still even today they nothing happened. I needed them to help me changing my password since they don't have a self help information on their website.
The most common complaint about Pluxnet Fibre, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe call centre queues exceeding 45 minutes, dropped calls, ignored WhatsApp messages, unanswered emails, and callbacks that never materialise. Reference numbers and tickets often lead nowhere, forcing customers to chase resolution repeatedly across multiple channels.
Pluxnet Fibre scores 2.4 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.5); their weakest is Network Reliability (1.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Pluxnet Fibre has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 215 reviews in the last 12 months. Hellopeter has tracked Pluxnet Fibre across 334 total reviews. How is the TrustIndex calculated? →