Pinnacle Marketing
Claimed Business
|1.5|8 Reviews (last 12 months)|This business does not respond to reviews
Pinnacle Marketing
Claimed Business
|1.5
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Nosipho N
1 reviews | Active since Mar 2019
20 May 2026, 10:29
Terrible Service
Terrible service and experience received from this company; I insured my iphone 11 from 2024 until this year 2026, I lost my phone over the weekend and visited Game which is closer to me, I then decided to go to Galleria yesterday which i recieved worse service, the consultant that assisted me with taking insurance wrote down an incorrect serial number and according to them phone was not insured but I have been paying for over 2 years. Some one needs to take accountability i need a new phone not stories. Can I have this matter sorted immediately
Helpful (0)
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Nosipho N
1 reviews | Active since Mar 2019
20 May 2026, 10:29
Terrible Service
Terrible service and experience received from this company; I insured my iphone 11 from 2024 until this year 2026, I lost my phone over the weekend and visited Game which is closer to me, I then decided to go to Galleria yesterday which i recieved worse service, the consultant that assisted me with taking insurance wrote down an incorrect serial number and according to them phone was not insured but I have been paying for over 2 years. Some one needs to take accountability i need a new phone not stories. Can I have this matter sorted immediately
0
Replies (0)SS
Suritha S
1 reviews | Active since Feb 2020
4 May 2026, 10:36
Misled about sim card
Misled about data SIM card For the past two days [28 + 29 April 2026], I have tried calling you six times. every time the line went dead. I am trying to cancel a data sim contract. i was misled about the sim card. The call center agent that called me, said it will replace my old sim card i had used in my MTN month-to-month router. The month to month router i have cancelled already. I have not used this data sim **********, but the money was deducted from my account on 25 April 2026. Please check on your system, and you will see the SIM has not been used.
Helpful (0)
|Replies (0)SS
Suritha S
1 reviews | Active since Feb 2020
4 May 2026, 10:36
Misled about sim card
Misled about data SIM card For the past two days [28 + 29 April 2026], I have tried calling you six times. every time the line went dead. I am trying to cancel a data sim contract. i was misled about the sim card. The call center agent that called me, said it will replace my old sim card i had used in my MTN month-to-month router. The month to month router i have cancelled already. I have not used this data sim **********, but the money was deducted from my account on 25 April 2026. Please check on your system, and you will see the SIM has not been used.
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Boipelo K
1 reviews | Active since Jun 2025
8 Oct 2025, 10:43
Disappointed with Claim Handling and Customer Service
I’ve been a loyal customer, paying for my insurance since 2022. Unfortunately, my phone was recently ****** from my home. I had people over, and after they left, I realised my phone — which was on the charger — was missing. I filed a claim expecting the support and understanding that insurance is supposed to provide, but my claim was declined without a clear or valid explanation. To make matters worse, the representative I spoke to on the phone showed little compassion or willingness to help. After being insured for years, this experience has left me feeling very disappointed and unvalued as a customer. I trusted this company to provide protection and fair treatment when something unexpected happened, but that trust has been broken. I hope they review how they handle claims and improve their customer service so others don’t have the same experience.
Helpful (0)
|Replies (0)BK
Boipelo K
1 reviews | Active since Jun 2025
8 Oct 2025, 10:43
Disappointed with Claim Handling and Customer Service
I’ve been a loyal customer, paying for my insurance since 2022. Unfortunately, my phone was recently ****** from my home. I had people over, and after they left, I realised my phone — which was on the charger — was missing. I filed a claim expecting the support and understanding that insurance is supposed to provide, but my claim was declined without a clear or valid explanation. To make matters worse, the representative I spoke to on the phone showed little compassion or willingness to help. After being insured for years, this experience has left me feeling very disappointed and unvalued as a customer. I trusted this company to provide protection and fair treatment when something unexpected happened, but that trust has been broken. I hope they review how they handle claims and improve their customer service so others don’t have the same experience.
0
Replies (0)AN
Andile N
1 reviews | Active since Oct 2023
12 Sept 2025, 21:18
Prescription letter for an account
It’s been 3 months now trying to get a prescription letter from MTN ,as my name cannot be removed from debt review due to them ,they say they can’t find my account number as it is on the old system meaning they can’t help me ,they can’t give me any form of letter mind you without this letter I’ll forever be under debt review I’ve emailed them more than 50 times giving them my ID number giving them the account number that I have that was given by them to the debt review company 10 years ago when I had app**** to @debtrescue, the company itself also emailed MTN and they have failed to reply to them when I call MTN I’m being asked questions like are you sure you even had an account with MTN please send more proof, Iv emailed all necessary departments and none of them to date has gotten back to me with a better answer besides we cannot find your ID or account number,all I’m asking for is a prescription letter for this account or a letter that states that my account cannot be found due to the system change as it’s not my fault that systems have changed and old accounts were not brought to the new system
Helpful (0)
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Andile N
1 reviews | Active since Oct 2023
12 Sept 2025, 21:18
Prescription letter for an account
It’s been 3 months now trying to get a prescription letter from MTN ,as my name cannot be removed from debt review due to them ,they say they can’t find my account number as it is on the old system meaning they can’t help me ,they can’t give me any form of letter mind you without this letter I’ll forever be under debt review I’ve emailed them more than 50 times giving them my ID number giving them the account number that I have that was given by them to the debt review company 10 years ago when I had app**** to @debtrescue, the company itself also emailed MTN and they have failed to reply to them when I call MTN I’m being asked questions like are you sure you even had an account with MTN please send more proof, Iv emailed all necessary departments and none of them to date has gotten back to me with a better answer besides we cannot find your ID or account number,all I’m asking for is a prescription letter for this account or a letter that states that my account cannot be found due to the system change as it’s not my fault that systems have changed and old accounts were not brought to the new system
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Replies (0)